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We’re not running an AI pilot. We’re not building a chatbot. We’re systematically rebuilding every repeatable workflow in the company — across Sales, Marketing, Finance, CS, HR, Legal, and Operations — on an AI-native foundation. We call this program AI Pioneer, and it is the defining internal initiative of the next 18 months at Emplifi. The Agentic Builder role is the engine of AI Pioneer. You’ll be embedded directly into business teams, operating inside a federated model: a small central hub provides governance and shared tooling (LLM gateway, eval harness, MCP server registry); you ship inside the business. This is a hybrid role: part workflow engineer, part systems thinker, part domain translator. Industry calls it Forward Deployed Engineer or AI Solutions Engineer. This is not a consulting role. You don’t recommend and move on; you build, you ship, and you own whether it works.
Job Responsibility:
Embed within business teams to map existing workflows, identify automation opportunities, and prioritise by impact and feasibility
Translate business goals into concrete agentic workflow specifications — defining inputs, outputs, decision logic, and human-in-the-loop touchpoints
Design and ship end-to-end AI workflows using no-code/low-code platforms (Make, or equivalent) and LLM-powered tools
Engineer prompts as production assets — versioned, evaluated, regression-tested
Integrate with APIs, CRMs, data warehouses, and internal tools — comfortable with JSON payloads, webhooks, and auth patterns without needing to write full backend code
Use AI coding assistants (Claude, Gemini, ChatGPT, and Cursor) to produce, adapt, and debug scripts
Act as the in-team AI expert for your assigned function — training colleagues, documenting workflows, and building institutional knowledge
Collaborate with central engineering and the AI Pioneer Governance team when workflows require production infrastructure, security review, or data pipeline work
Maintain and improve shipped workflows based on usage feedback
establish monitoring, fallback logic, and human escalation paths
Surface reusable patterns and components across functions, and contribute to the organisation’s agentic playbook
Cost awareness: can estimate token cost per run, spot a workflow that will bankrupt itself at scale, and choose model tier deliberately
Thinks in workflows, not tasks
Comfortable designing for failure: edge cases, fallback paths, and human escalation
Can scope what should and shouldn’t be automated
Can sit in a business team conversation and extract the automatable signal from the noise
Understands enough about functional operations (finance cycles, campaign pipelines, hiring workflows, CS escalations) to build for how teams actually work, not how they say they work
Can explain why something works (or doesn’t) to people who don’t code — without talking down to them or hiding behind jargon
Recognize when a workflow touches personal data, financial data, customer data, or regulated content and route to central governance before shipping, not after
Understand basic threat surface: prompt injection, data exfiltration via tool calls, over-permissioned agents, secret handling
Comfortable with audit trails, access scoping, and “least privilege” defaults
Ships working solutions
Owns outcomes, not just outputs
Earns trust quickly within business teams by demonstrating domain curiosity and delivering fast
Comfortable operating as a change agent in teams that may be skeptical — wins people over through results, not persuasion
Knows when to escalate and involve central engineering — and how to hand off cleanly
What we offer:
International and fast-paced environment
Unlimited Paid Time Off
Sick Days & Community Service Days
Multisport card
Maternity and Parental Benefit
Chance to work with the world’s biggest brands at the CX tech leader
Agile and open-minded culture, with high levels of trust and flexibility
Opportunity for professional growth and development
Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
Flexible working environment
Internal tech talks, Udemy courses, and workshops
Meetups & conferences
Possibility to work from offices in Prague (Karlin), Brno (Impact Hub), Pilsen (Roudná), or remotely within the Czech Republic