Agentic Automation Senior Analyst Job at NTT DATA (Bangalore)

Asset Servicing Senior Analyst

The role is placed in the Securities Services Operations Department being part o...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Knowledge of capital market regulation and infrastructure
Deep knowledge of custody processes
3+ experience in custody operation
Strong focus on customer needs, business risk and processes efficiency
The ability to make decisions, work under time pressure
Very good work organization, communication skills
University degree or equivalent experience
Fluent in Polish and English (in speaking and writing)

Job Responsibility

Daily investigation of corporate actions events on various types of securities (stocks, bonds, warrants etc.)
Utilizing data vendors, companies documentation, agent banks and depositories information to research and prepare corporate actions notifications
Ensuring timeliness and correctness of various types of event notifications provided to Clients
Client instructions processing and execution on the market
Interacting with internal teams (New Issues, Settlement, Client Service) on daily bases to proceed with business requirements
Working on projects related to process improvement, enhancement of control environment and automation
Acting as a business analyst on IT and market related projects

What we offer

Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more)
Access to e-learning platform (Degreed) as well as English learning platform
Possibility to gain globally appreciated work experience
Flexible and partly-remote working conditions

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Senior Director of Product Management, AI and Automation

PagerDuty is seeking a Senior Director of Product Management, AI and Automation,...

Location

United States

Salary:

200000.00 - 337000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation
Understanding of workflow platforms (triggers, variables, conditions, and actions) and no code, low code, and procode authoring modalities
Experience with and deep interest in building experiences powered by generative and agentic AI
Strong technical acumen and experience leading and developing high-performing product management teams
Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset
Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount

Job Responsibility

Develop a compelling product strategy and roadmap for PagerDuty’s AI assistant, AI agent platform, and (workflow and runbook) automation offerings
Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes
Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows
Empower PagerDuty product and professional services teams to build, deploy, and continuously improve generative AI features and agents by evolving our data and agent platforms
Expand our AI ecosystem through partnerships and integrations across communications platforms, cloud storage, and infrastructure, embracing emerging standards like MCP and A2A
Set and achieve product engagement targets as a leading indicator of success in our transition to usage-based packaging and pricing models
Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact measured by win rates, retention, and ARR
Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability
Collaborate closely with Product, Engineering, Design, Product-led Growth, Enterprise GTM, Pricing, and Finance to maximize your products’ market and business impact
Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Principal Product Marketing Manager, Developer

1Password is looking for a Principal Product Marketing Manager to define how 1Pa...

Location

United States; Canada

Salary:

203000.00 - 305000.00 USD; CAD / Year

1Password

Expiration Date

Until further notice

Requirements

8+ years of B2B SaaS product marketing experience
5+ years in developer tools, DevOps/DevSecOps, platform engineering, identity, or security categories
Experience engaging with developer communities or contributing to developer evangelism programs
Hands-on experience with developer-facing technologies (SDKs, APIs, CLIs, cloud-native tooling, open-source tools)
Strong track record marketing technically deep products including identity and access management, secrets management, machine/service identity, CI/CD and automation tooling, cloud-native application architectures, DevOps/DevSecOps practices
Deep understanding of modern development workflows and how developers and platform teams adopt tools
Background in creating thought leadership for new or rapidly evolving technical spaces
Ability to turn emerging technical trends into opinionated product positioning
Proven success launching complex, fast-evolving technical products
Comfort navigating ambiguity and shaping category narratives

Job Responsibility

Lead Product Marketing for 1Password Developer solutions
Own product marketing for 1Password’s solutions supporting developers, DevOps/DevSecOps, and teams building internal tools or automated agents
Explain how developers—from senior engineers to non-traditional builders—use 1Password to securely build, deploy, and operate applications and automation
Articulate how 1Password secures identities, secrets, services, and machine-to-system access across modern software delivery
Position capabilities such as secrets management, service identity, agent provisioning, and infrastructure integrations as foundational to secure development
Build demos, sample apps, and open-source modules that showcase 1Password developer workflows
Partner with Product to understand use cases across DevOps, platform engineering, automation, and modern application development
Drive Cross-Functional Strategy
Work with Product and Engineering to bring new features to market with strong, differentiated value for technical audiences
Build go-to-market plans that resonate with developers, DevOps/DevSecOps teams and technical decision-makers

What we offer

Health and wellbeing
Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy
Growth and future
RSU program for most employees
Retirement matching program
Free 1Password account
Community
Paid volunteer days

Fulltime

Business Analyst - Customer Success Operations Intern

6-month internship starting July 2026. You'll join the Customer Success Operatio...

Location

France , Paris

Salary:

1200.00 - 1400.00 EUR / Month

Mirakl

Expiration Date

Until further notice

Requirements

Ideally engineering or business/management school program
Specialization in data analysis, business intelligence, statistics, or similar quantitative field is a plus
Excellent command of Excel and Google tools (Sheets, Slides)
Comfortable with data processing, structuring, and analysis
Ability to build analytical models, reports, and business dashboards
Interest or skills in AI and automation (agent creation, Dust projects)
Analytical & autonomy capabilities
Business acumen: Ability to understand business challenges, not just execute technical tasks
Proactive mindset with strong communication skills
Collaborative spirit

Job Responsibility

Build and maintain critical business reporting: Create and optimize dashboards tracking key performance indicators across project phases (launch timelines), operational performance (seller metrics, active seller percentages), and internal team performance (consultant time allocation, revenue prioritization)
Analyze data to drive operational excellence: Collect, clean, structure, and analyze data to support Customer Success processes, identify up-sell opportunities, track NPS (customer satisfaction), and monitor feature adoption
Monitor performance across three dimensions: Track project delivery metrics, regional operational performance, and internal consultant effectiveness to ensure process fluidity and access to the right information at the right time
Automate and optimize processes: Contribute to AI-driven automation projects (Dust agents) to streamline monitoring, improve data reliability, and reduce manual work
Support strategic decision-making: Gather requirements from teams, propose data-driven solutions, and prepare structured materials for management meetings and senior leadership discussions

What we offer

Swile meal voucher card
Transportation coverage: 50% Navigo pass, bike reimbursement, etc.
A healthy mind in a healthy body: Take time for yourself with Gymlib pass!
A tailor-made integration path to quickly gain skills
Empowering and evolving missions to get the most out of this experience
A unique opportunity to discover a French unicorn in full expansion and work with international teams
Learning Opportunities: Immersion in the Customer Success ecosystem of a tech scale-up
Training in business analysis tools and methodologies
Exposure to operational challenges of a leading marketplace platform
Cross-functional collaboration with Business Consulting teams

Fulltime

New

Senior Service Support Analyst

As a Service Support Analyst you will work as part of a Managed Service team to ...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

43000.00 - 53000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Strong IT background with experience supporting digital and/or data services in the production environment
Strong customer service background, working in 2nd line support
A logical, analytical approach to problem solving
Knowledge of network and firewall infrastructure
An understanding of the UK public sector
Familiarity with scripting (Python, SQL etc.) skills and knowledge of how they are used for administration, monitoring and support tool configuration
Familiarity with IaC (Terraform, Ansible etc.) and DevOps (GitLab, Bitbucket etc.) tools and knowledge of how they are used for deployments
Experience of running disaster recovery activities in the production environment
Understanding of ITIL and ISO20000
Familiar with following incident, change and problem management processes

Job Responsibility

Responsible for the efficient triage and resolution of issues to minimise the impact to our clients and their end users - collaborating with internal and client teams where required
Provide first fixes for incidents wherever possible, escalating with appropriate handover where required
Pro-actively monitor and manage production solutions to maintain availability and performance
Provide shift based coverage, performing handover to support teams on preceding and subsequent shifts
Provide feedback and propose solutions to the wider team on how to improve performance, capacity and usability
Communicating clearly with various support teams such as security or product regarding active incidents, problems or changes
Manage user service requests such as IAM or tool provisioning in line with contracted SLAs
Provide technical, operational and communication support during major incidents or outages
Maintaining CMDB records including patches, upgrades and licences
Talking with end users and/or Level 1 agents to determine the nature of problems, diagnosing the source of issues

What we offer

Flexible benefit platform which includes a Smart Tech scheme
Cycle to work scheme
Individual benefits allowance which you can invest in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events
30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
Remote Working (part time remote working for all our staff)
Paid counselling as well as financial and legal advice

Fulltime

Staff, AI Enablement and Innovation

Gong is seeking a hands-on Staff, AI Enablement and Innovation professional to o...

Location

United States , Austin; Chicago; New York City; Salt Lake City; San Francisco

Salary:

143000.00 - 210000.00 USD / Year

Gong

Expiration Date

Until further notice

Requirements

Senior IT Business Analyst, Technical Implementation Lead, or Solutions Architect persona
Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs)
Understanding of state management and prompt versioning
Hands-on-keyboard mentality
Ability to translate complex technical AI patterns into clear business value and ROI
Experience managing vendor relationships, forecasting technical costs (tokens), and maintaining system uptime/SLAs
Experience with LangChain or similar agentic frameworks
Experience with Prompt Flow, Vector Databases, and API integration
Ability to build performance and cost-tracking dashboards (SQL, Tableau, etc.)

Job Responsibility

Define the internal AI roadmap
Operate the enterprise AI stack, including LLMs, vector databases, and gateways
Enforce consistent patterns for tool calling, prompt versioning, state management, and error handling
Manage the full model lifecycle
Proactively interview teams to identify manual workflows that can be automated via agentic AI
Build and deploy POCs independently to demonstrate ROI before scaling
Own the token procurement process and build forecasting/chargeback models
Build dashboards to track SLAs/SLOs and monitor usage, cost, and error rates
Proactively identify opportunities for cost-saving and performance tuning

What we offer

Variety of medical, dental, and vision plans
Wellbeing Fund - flexible wellness stipend
Mental Health benefits with covered therapy and coaching
401(k) program
Education & learning stipend
Flexible vacation time
Paid parental leave
Company-wide recharge days each quarter
Work from home stipend

Senior Workforce Management Analyst

We are seeking a highly skilled Senior Workforce Management (WFM) Analyst to own...

Location

United States , Virtual

Salary:

70000.00 - 78000.00 USD / Year

ATI Physical Therapy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Mathematics, Statistics, Data Analytics, or a related field — or equivalent work experience
4+ years of workforce management experience in a high-volume contact center environment
Demonstrated proficiency in SQL and data visualization/reporting tools
Hands-on experience with NICE inContact / CXone, RingCentral, or other major contact center platforms
Deep understanding of Erlang-C modeling, interval-based forecasting, shrinkage planning, and occupancy optimization
Advanced proficiency with Excel, SQL, and BI tools (Power BI, Tableau, Looker)
Strong grasp of contact center KPIs and their operational drivers
Excellent analytical and problem-solving skills with the ability to simplify complex data for diverse audiences
Exceptional communication and presentation skills — able to influence stakeholders across all levels
Highly organized, detail-oriented, and capable of managing multiple priorities independently

Job Responsibility

Analyze and interpret contact center KPIs (Service Level, ASA, Abandonment, Occupancy, Shrinkage, etc.) and deliver executive-level reporting
Partner with process innovation team to develop self-service reporting dashboards in SQL and BI tools (Power BI, Tableau, Looker, etc.)
Build, maintain, and refine short- and long-term forecasts for contact volumes, handle times, and staffing requirements across multiple sites or business lines
Leverage advanced analytics and machine learning (ML/NLP) techniques to improve forecasting accuracy and workforce optimization
Conduct capacity planning and scenario modeling to inform hiring, scheduling, and performance improvement strategies
Write and optimize SQL queries to extract, transform, and analyze large data sets for actionable insight
Support scheduling and intraday management strategies in collaboration with WFM scheduling and real-time teams as needed
Serve as a subject matter expert (SME) in workforce management and telephony reporting integrations (NICE CXone, DialPad, RingCentral, ServiceNow, etc.)
Lead and contribute to process improvement initiatives focused on efficiency, automation, and agent engagement

Fulltime

Agentic Automation Senior Analyst

NTT DATA

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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