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AgentForce Automation Tester

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NTT DATA

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The AgentForce Automation Tester is responsible for ensuring the quality and performance of AI agents built on the AgentForce platform. This role involves designing and executing test plans, conducting manual and automated testing, and collaborating with developers and stakeholders to enhance agent performance.

Job Responsibility:

  • Design, execute, and document test plans and test cases for AI agents within the AgentForce environment
  • Conduct manual and automated testing across conversational flows, integrations, API calls, and user journeys
  • Validate agent accuracy, intent recognition, response quality, safety, and adherence to business rules
  • Perform regression testing following updates, fine‑tuning, or retraining cycles
  • Test agents across various channels (e.g., web, mobile, CRM interfaces, chat widgets)
  • Log defects clearly with reproducible steps and diagnostics
  • Collaborate with engineering teams to troubleshoot issues and validate fixes
  • Identify gaps in requirements, edge cases, and potential failure points
  • Analyse conversation logs to detect errors, misclassifications, and optimisation opportunities
  • Monitor agent performance metrics such as accuracy, latency, handoff rates, and user satisfaction
  • Provide feedback and insights to improve training data, prompts, and system configuration
  • Ensure agents meet organisational standards for security, data handling, and responsible AI practices
  • Validate that responses avoid prohibited content and meet safety guardrails
  • Support audits and documentation related to testing coverage and release readiness
  • Work closely with Product, Engineering, and Business SMEs to align testing with functional requirements
  • Contribute to the development of testing frameworks, automation tools, and best practices
  • Participate in sprint ceremonies and cross‑functional working groups

Requirements:

  • Proven experience in software testing, QA, or conversational AI testing
  • Familiarity with testing methodologies (functional, regression, exploratory, UAT)
  • Experience with AI/ML concepts, LLM‑based systems, or chatbot testing (preferred)
  • Understanding of JSON, APIs, and test automation frameworks
  • Strong analytical skills with the ability to identify inconsistencies and patterns
  • Excellent communication skills and attention to detail
  • Ability to work in agile environments and manage multiple priorities

Nice to have:

  • Experience with Salesforce AgentForce, Einstein, or similar AI agent platforms
  • Knowledge of prompt engineering, training data quality, or NLP
  • Experience working with secure or regulated environments
What we offer:
  • Tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options

Additional Information:

Job Posted:
March 03, 2026

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