This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Be part of our team to provide customer service and billing support, solving any issues related to a customer's account. You'll also have the opportunity to add new lines or services to help our customers' businesses grow.
Job Responsibility:
Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience
Applying customer relationship and/or sales techniques to recommend and/or sell a variety of company products or services to meet customers' needs
Provide customer service & billing support, solve any issue related with a customer´s account
Adding new lines or services to accounts to help customer´s business grow
Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue
Find a personalized solution that fits each customer
Make a recommendation (rate plan, how to reduce data usage, promotion etc.)
Use your resources to ensure complete resolution
Requirements:
Advanced English Fluency to engage with U.S. customers
Previous 1 year collection experience
Ability to deal with a variety of customers
Ability to explain and sustain different charges on bills
Ability to create a sense of urgency on our customers to help them get current on their accounts
Ability to multi-task
using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers
Take notes and create rapport with customers at the same time
Build relationships and provide excellent customer service in all different interactions