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Agente De Prevencion

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Costa Rica, Los Suenos

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The role involves conducting investigations for various incidents, addressing guest and business complaints, ensuring adherence to security and safety policies, and collaborating with teams to maintain a safe and welcoming environment at the property.

Job Responsibility:

  • Conduct investigations and gather evidence related to various incidents
  • handle incidents such as accidents, theft, physical hazards, and fire alarms
  • assist with complaints such as noise complaints, intoxicated individuals, and civil disturbances
  • maintain confidentiality and adhere to company policies and procedures
  • ensure workplace safety and security
  • document incidents accurately and completely
  • cooperate with law enforcement if necessary.

Requirements:

  • Conduct investigations and gather evidence
  • conduct interviews
  • assist and notify manager/supervisor, local police, or other appropriate individuals in the event of incidents
  • complete incident reports
  • handle business interruptions and complaints
  • escort unwelcome persons from the property
  • defuse guest or employee disturbances/altercations
  • follow company policies and procedures
  • maintain confidentiality
  • anticipate and address guests’ service needs
  • develop and maintain positive working relationships
  • ensure adherence to quality standards
  • meet physical requirements such as lifting, walking, and standing for long periods.

Nice to have:

Education: High school diploma or G.E.D. equivalent.

What we offer:
  • Equal opportunity employer
  • fostering diversity and inclusion
  • training and development opportunities
  • holistic well-being focus
  • recognition and career advancement.

Additional Information:

Job Posted:
September 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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