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Excitel Logo Excitel · Sales

Agent - Telesales

India, New Delhi · Job Posted May 29, 2026
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Job Description

You will be responsible for generating sales and meeting sales targets through outbound and inbound calls. You will be involved in reaching out to potential customers via an accessible database, understand their needs and present suitable products or services to customers based on their needs. You should ensure a positive customer experience. This role requires strong communication skills, persistence, and a positive attitude.

Job Responsibility

  • Conduct outbound calls to prospective customers to introduce and sell the company's products
  • Handle inbound calls from potential customers, addressing inquiries and converting leads into sales
  • Build rapport with customers, understand their needs, and recommend appropriate products based on their needs
  • Provide detailed information about products, including pricing, features, and benefits
  • Follow up on leads generated through marketing campaigns, referrals, and other sources
  • Address customer questions, concerns, and objections in a professional and persuasive manner
  • Maintain accurate records of customers in the internal CRM/ database
  • Stay updated on product offerings
  • Consistently meet or exceed daily and monthly targets for call volume and sales, demonstrating a commitment to performance excellence

Requirements

  • Minimum qualification - 12th. Graduates preferred
  • Freshers can apply/ If experienced: minimum experience of 6 months in a similar role preferred.
  • Strong negotiation and persuasion skills
  • Proficiency in sales methodologies and techniques
  • Ability to manage inbound and outbound calls effectively to maximize sales opportunities
  • Ability to convey information clearly and effectively through excellent communication & interpersonal skills
  • Ability to influence and convince potential customers to purchase our services
  • Ability to build rapport with the customers by understanding their needs and inquiries
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