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GetAgent Logo GetAgent · Customer Service

Agent Success Executive

United Kingdom, London 35000.00 GBP / Year · Job Posted March 22, 2026
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Job Description

The Agent Success team is dedicated to elevating the estate agent experience by focusing on satisfaction, long-term retention, and service adoption. As an Agent Success Associate, you’ll be the frontline problem-solver; not only investigating and resolving active issues but also proactively identifying ways to prevent them before they start.

Job Responsibility

  • Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions
  • Contacting unsubscribed agents, asking for their feedback
  • attempting to resolve the situation and bring them back to the service
  • Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship
  • Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners
  • Responding to escalated email tickets
  • Conducting onboarding calls with new estate agents
  • Presenting cases to senior team members as required to support decision-making
  • Taking part in various projects and events, with a focus on raising the profile of GetAgent throughout the Estate Agent community
  • Managing sponsored area subscription account queries and retention

Requirements

  • Comfortable conducting phone calls and building rapport over the phone
  • Strong email communication skills
  • Empathetic listener with a solution/resolution focus
  • Resilience
  • Diligent with keeping on top of administrative tasks and following processes correctly
  • Gathers necessary information and context to support with decision making - presents cases in a logical manner
  • Positive attitude, proactive in sharing the team workload
  • Effective management of workload with shifting priorities

What we offer

  • Private Medical Cover
  • L&D Allowance
  • Wellbeing Allowance
  • Perks at Work
  • Hybrid Working (3 days in the office, 2 WFH)
  • + Various opt In schemes
  • Holiday: 25 days + BH
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