Agent Success Associate Job at GetAgent (London)

Associate Customer Care Agent

We’re looking for an Associate Customer Care Agent to join us at our Chemnitz HQ...

Location

Germany , Chemnitz

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Some experience in customer support or a customer-facing role
Clear and confident communication skills
A basic understanding of HTML/CSS and APIs
Fluent German (speaking and writing, C1+) and English (B2)
A collaborative team player with empathy, positivity, and a good sense of humour
Interest in technology and modern tools, especially topics like AI, automation, and prompting

Job Responsibility

Be the first point of contact for our customers
supporting them via phone, email, and (soon) live chat
Help customers feel confident and successful by answering questions around products, after-sales topics, and technical issues
Take ownership of customer requests from start to finish
Dig into reported issues, spot potential bugs, and collaborate with Development and Customer Success to get things resolved
Think one step ahead by proactively reaching out to customers when you notice something that could impact them
Learn our product inside out and continuously grow your skills while contributing ideas to improve how we support our customers

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Associate Customer Care Agent

We’re looking for an Associate Customer Care Agent to join us at our Chemnitz HQ...

Location

Germany , Chemnitz

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Some experience in customer support or a customer-facing role
Clear and confident communication skills
A basic understanding of HTML/CSS and APIs
Fluent German (speaking and writing, C1+)
Fluent English (B2)
A collaborative team player with empathy, positivity, and a good sense of humour
Interest in technology and modern tools, especially topics like AI, automation, and prompting

Job Responsibility

Be the first point of contact for our customers
supporting them via phone, email, and (soon) live chat
Help customers feel confident and successful by answering questions around products, after-sales topics, and technical issues
Take ownership of customer requests from start to finish
Dig into reported issues, spot potential bugs, and collaborate with Development and Customer Success to get things resolved
Think one step ahead by proactively reaching out to customers when you notice something that could impact them
Learn our product inside out and continuously grow your skills while contributing ideas to improve how we support our customers

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Manager Business Process Improvement

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

United States

Salary:

156000.00 - 195000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

7+ years of experience in a customer support operations environment, process management, or process improvement field
10+ years of domain experience including process analysis, process design at scale, and applying improvement methodologies using multiple technologies, tools, or platforms to drive process optimization
Demonstrated ability to design processes for AI-readiness and automation, engineering systems that can hand off to AI as capabilities evolve rather than simply optimizing existing workflows
Experience applying a systems thinking lens to process design, identifying upstream root causes and downstream impacts before prescribing solutions
Experienced people leader with a track record of leading teams through a shift in operating discipline, building the capability and culture around a higher standard
Demonstrated experience leading organizational change, including stakeholder alignment, communication planning, and adoption measurement
Lean/Six Sigma Black Belt or equivalent process management expertise
Proven track record of leading and coaching successful complex process improvements
Proven ability to interact and communicate with people at all levels of the organization in an open and transparent manner
Proven ability to work collaboratively with a wide range of stakeholders, demonstrating ability to lead and influence, express opinions, and structure arguments clearly to drive alignment to measurable outcomes

Job Responsibility

Manage a team of business process improvement analysts and leads
Build and strengthen team capabilities in problem solving, systems thinking, process design, and engineering systems for AI-readiness and automation by default
Lead the team in operating across both continuous improvement and proactive process engineering
Apply systems thinking to every initiative
Lead change management for process transitions
Contribute to the strategy and evolution of process engineering as an operational discipline and lead it in practice
Execute in alignment with the strategic objectives of Community Support
Make decisions on the best approaches based on data-driven analyses
Apply the right suite of process analysis, design, and automation tools to drive well-defined future state processes at scale
Maintain execution ownership end-to-end

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Consultant A2 - Infra

Microsoft Industry Solution - Global Center for Innovation and Delivery (GCID) d...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

4-10 years of industry experience with a minimum of 3+ years of Azure Infrastructure experience
Bachelor's degree in computer science, Engineering, or equivalent professional experience
Mandatory Microsoft Azure Administrator certification (AZ104)
Azure Solutions Architect Expert (AZ305) highly preferred
Terraform Associate certification strongly valued, with proven experience in InfrastructureasCode (IaC) automation
Cloud AI certification such as Microsoft Azure AI Fundamentals (AI‑900) or equivalent is a strong advantage, with practical understanding of AI/ML workloads on cloud platforms
Experience across both application architecture and cloud infrastructure domains, with the ability to bridge development and operations teams effectively
Proficiency in Python for automation, AI integration, and scripting across infra workflows
Experience with Azure AI Services (AI Foundry, AI Agent services, Azure AI Search, Vision, Speech, Translation,) leveraged as infrastructure components for applications
Understanding of containerized AI workloads with strong hands-on expertise in AI Developer Tools from Microsoft- Visual Studio, GitHub Copilot, Azure AI Studio, Azure AI Foundry or similar third-party

Job Responsibility

As a full Stack Infrastructure Consultant, design, build, and optimize endtoend cloud and onpremises infrastructure solutions, ensuring secure, scalable, and highperforming environments across the entire technology stack
Responsible for technical quality assurance, identification, and mitigation of technical risk across customer or partner deliverables delivery technology strategy aligned solutions
Applies technical experience and industry-specific knowledge to develop solutions, based on an analysis of how the proposed approach affects the business objectives of customers and partners
Applies information-compliance and assurance policies to ensure stakeholder confidence
Identifies new processes and innovations to help customers or partners build and accelerate capabilities by using Microsoft technologies
Identifies the best practice approach for a project, across a wide scope of technical issues, and develops or reuses intellectual capital with customers, world-wide, and for programs and initiatives across Microsoft
Defines engagements and opportunities to use Intellectual Property (IP) and address product gaps, while leveraging existing IP and community resources to ensure consistency and improve predictability

Fulltime

Dispensary Hybrid Supervisor

The Dispensary Supervisor helps ensure all the daily tasks of the department are...

Location

United States , Chicago

Salary:

21.00 - 22.00 USD / Hour

4Front Ventures

Expiration Date

Until further notice

Requirements

21+ and currently residing in the USA
High School Diploma or GED
Dispensing Organization Agent Identification Card (obtained upon hire)
Excellent communication, multi-tasking, time-management, planning, & organizational skills
Detail-oriented, critical thinker, problem solver, & assessor
Proficient in Microsoft Office Applications
Associate Degree or industry training equivalent (preferred)
Retail experience, 2+ years (preferred)
Cannabis industry experience, 2+ years (preferred)
Inventory management experience, 1+ years (preferred)

Job Responsibility

Work cross-functionally through the operation and maintain a hands-on “lead by example” approach
Ensure that all safety protocols and procedures are followed by all employees in the unit and the site is in full compliance with all local and state laws while assisting with regulatory inspections
Maintain in-depth knowledge of all store vendors, products/strains, and industry trends
Assisting the team with inquiries, product information and service recovery while ensuring optimal organization is achieved
Collaborate with the Floor and Inventory departments on all service and product related processes/matters
Assist with the hiring, training, coaching, and development of employees and in any and all areas to ensure the team, department, and company division maintain success
Delegate, manage, and empower the team to achieve an optimal performance
Must be highly versed in conflict resolution for customer issues
Act as the first point of contact for RA1/RA2 customer situations that need to be elevated
Align with the Inventory/Floor Manager to set, meet, and manage all financial and operational goals

What we offer

Employee Discounts (one of the highest in the industry)
Health, Vision, Dental Benefits
Sick Pay/PTO Accrual
Parental/Maternity Leave
Employee Assistance Program
Holiday Pay (if required to work on select days)
Career Development
Advancement Opportunities

Fulltime

Sterile Processing Tech

Location

United States , Burien

Salary:

23.89 - 32.85 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

one year of related work experience that demonstrates attainment of the requisite job knowledge skills/abilities, preferably in an operating room, acute care hospital or central services department preferred
Certified and Registered Central Service Technician, within 6 - months
Certified Sterile Processing and Dist Tech, within 6 - months
Certified Sterile Processing and Dist Supervisor, within 6 - months

Job Responsibility

As our Sterile Processing Professional, you will be a critical guardian of patient safety, ensuring surgical teams receive correct, fully functional, and sterile instrumentation
Every day, you will expertly perform decontamination, prep and pack, sterilization, and dispatch with efficiency, expertise, and accuracy, delivering instruments with resourcefulness, determination, courtesy, and professionalism
You will continuously expand your knowledge of standards and procedures for surgical instrumentation
To be successful in this role, you will possess exceptional attention to detail, strong organizational skills, and a rigorous commitment to infection control, ensuring optimal surgical outcomes with a professional demeanor
Collects and decontaminates and cleans reusable equipment and/or supplies and associated storage units in accordance with department, manufacturer, and OSHA standards
Collects, clean/decontaminates, checks, distributes, and tracks patient care equipment
Inspects, disassembles sorts, cleans, and processes reusable instrumentation and equipment
selects and operates specialized cleaning equipment
follows manufacturer recommendations for cleaning guidelines and proper use of cleaning agents
Identifies, inspects, and assembles, all general and specialty instruments, various power equipment, laser and endoscopes instruments per specifications and manufacturer recommendations

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Parttime

Property Sales Consultant

We founded iamproperty to do the things no one else was doing, but we’ve grown b...

Location

United Kingdom

Salary:

28000.00 - 50000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum of 3 years property sales experience working within an Estate Agency or associated industry
Proven history of success in a target driven environment
Excellent organisational skills
Excellent communication skills both written and verbal
Computer literate with good working knowledge of video conferencing and virtual call handling, along with use of CRM systems

Job Responsibility

Build upon and develop new or existing relationships with our partner estate agents
Maintain high levels of engagement across your partner agent portfolio
Educate partner agents on the benefits of the iamsold proposition for auction
Daily interactions with our partner agents utilising various communication methods such as MS Teams, Zoom, telephone calls and app technology
Educate vendors on the benefits of auctions and how it could be a better route to sell their property
Handle all offer negotiations on behalf of the partner estate agent with vendors and buyers in accordance with current AML standards and company best practices
Maintain a high level of customer service to all internal and external stakeholders
Adhere and strive to succeed in the performance framework of monthly and quarterly KPIs and targets

What we offer

Flexible working
Working from anywhere
Birthday off
Annual wellbeing allowance
Discounts portal
Private Counselling with a weekly confidential helpline
SimplyHealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)

Fulltime

Data & AI Transformation Lead Senior Vice President

We are seeking an exceptional Senior Vice President to serve as the senior techn...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of progressive experience in technology, with a significant portion in senior technical leadership roles — and a continued, active hands-on involvement in software development
Java Expertise: Expert-level background in Java, including designing and building resilient, high-throughput distributed systems and microservices architectures. Must be comfortable writing and reviewing production code
Big Data Mastery: Deep, hands-on expertise in modern Big Data platforms using technologies such as Apache Spark, Kafka, Presto/Trino, and distributed data lakes or lakehouses
Transformation Track Record: Demonstrated success leading complex, multi-year legacy modernization and re-engineering programs from concept to production in a global enterprise environment
Change Leadership: A proven change agent with the ability to shift engineering culture, introduce modern practices, and bring teams along on a transformation journey
Leadership: Exceptional organizational leadership skills with experience managing and developing multiple teams of senior engineers, architects, and technical leads
Prompt Engineering & AI Tooling: Deep, practical experience with prompt engineering and hands-on use of AI-assisted development tools (e.g., GitHub Copilot, Claude, OpenAI Codex, Devin) to drive engineering productivity and code quality at scale
Financial Domain: Experience in financial services, particularly in trading systems, post-trade processing, sub-ledger accounting, or risk platforms
Cloud Platforms: Experience with public or private cloud platforms (AWS, GCP, Azure) and their associated data and compute services
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience

Job Responsibility

Be an active, hands-on contributor to the codebase — designing, building, and reviewing new Java microservices that replace legacy components
Lead the re-engineering of the existing Oasys codebase, breaking down monolithic structures and migrating business logic into a modern, event-driven microservices architecture
Establish and enforce application methodologies and standards for program analysis, design, coding, testing, and implementation across the engineering organization
Analyze complex business processes, system workflows, and industry standards to define solutions to high-level problems, particularly in the context of post-trade processing and financial accounting
Serve as the organization's champion and change agent for AI-assisted software development, driving the adoption of tools such as GitHub Copilot, Claude, OpenAI Codex, and Devin across the engineering team
Bring deep, practical expertise in prompt engineering and apply it to accelerate development workflows, improve code generation quality, and automate repetitive engineering tasks
Lead by example — demonstrating how AI tooling can be integrated into day-to-day development practices to meaningfully improve productivity and code quality
Lead the design and delivery of the new Oasys platform in parallel with the Sybase IQ exit, overseeing the build-out of high-throughput data pipelines, distributed data stores, and scalable data processing frameworks
Drive the integration of new systems and functions to meet strategic goals, deploy new capabilities, and continuously enhance processes
Utilize advanced knowledge of the Oasys system flows and a comprehensive understanding of multiple technology domains to achieve transformation milestones on time and at scale

Fulltime

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Agent Success Associate

Job Description

Job Responsibility

Requirements

What we offer

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