Agent Success Associate Jobs

Agent Success Associate

GetAgent

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Not provided

Salary:

32000.00 GBP / Year

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Job Description:

The Agent Success team is working to provide estate agents a positive customer experience when working with GetAgent; with a focus on Customer satisfaction, retention and driving adoption of our services. The role of the Agent Success Associate is to speak to agents who have raised an issue, understand their problem, investigate it further and resolve it, as well as working proactively to reduce future issues from arising.

Job Responsibility:

Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions
Contacting de-registered agents, asking for their feedback
attempting to resolve the situation and bring them back to the service
Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship
Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners
Responding to escalated email tickets
Conducting onboarding calls with new estate agents
Presenting cases to senior team members as required to support with decision-making
Taking part in various projects and events, with a focus on raising the profile of the GetAgent throughout the Estate Agent community

Requirements:

Comfortable conducting phone calls and building rapport over the phone
Good email communication skills (well-written, good punctuation etc.)
Empathetic listener with a solution/resolution focus
Resilience
Diligent with keeping on top of administrative tasks and following processes correctly
Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
Positive attitude, proactive in sharing the team workload
Effective management of workload across different workflows, efficient and getting through volume of cases

What we offer:

Private Medical Cover
L&D Allowance
Wellbeing Allowance
Perks at Work
Hybrid Working (3 days in the office, 2 WFH)
+ Various opt In schemes
Holiday: 25 days + BH

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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