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Agent Success Associate

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GetAgent

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

32000.00 GBP / Year

Job Description:

The Agent Success team is working to provide estate agents a positive customer experience when working with GetAgent; with a focus on Customer satisfaction, retention and driving adoption of our services. The role of the Agent Success Associate is to speak to agents who have raised an issue, understand their problem, investigate it further and resolve it, as well as working proactively to reduce future issues from arising.

Job Responsibility:

  • Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions
  • Contacting de-registered agents, asking for their feedback
  • attempting to resolve the situation and bring them back to the service
  • Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship
  • Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners
  • Responding to escalated email tickets
  • Conducting onboarding calls with new estate agents
  • Presenting cases to senior team members as required to support with decision-making
  • Taking part in various projects and events, with a focus on raising the profile of the GetAgent throughout the Estate Agent community

Requirements:

  • Comfortable conducting phone calls and building rapport over the phone
  • Good email communication skills (well-written, good punctuation etc.)
  • Empathetic listener with a solution/resolution focus
  • Resilience
  • Diligent with keeping on top of administrative tasks and following processes correctly
  • Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
  • Positive attitude, proactive in sharing the team workload
  • Effective management of workload across different workflows, efficient and getting through volume of cases
What we offer:
  • Private Medical Cover
  • L&D Allowance
  • Wellbeing Allowance
  • Perks at Work
  • Hybrid Working (3 days in the office, 2 WFH)
  • + Various opt In schemes
  • Holiday: 25 days + BH

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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