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Agent-spa Desk

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Marriott Bonvoy

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Location:
Japan , Tokyo

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility:

  • Schedule services for individuals and large groups using spa/salon reservations software system
  • Call guests to confirm scheduled services
  • Answer questions about available services
  • Update the reservations/cancellations list throughout the day
  • Inform providers of last-minute changes
  • Resolve scheduling issues as needed by working with supervisor/manager
  • Check in guests for appointments
  • Provide general spa orientation to guests upon arrival
  • Promote and sell spa/salon services
  • Obtain assigned bank and ensure accuracy of contracted monies
  • Process guest payments for spa/salon services and obtain payment authorization as needed
  • Accept and log cash tips for employees
  • Balance, scan, and drop receipts with Accounting
  • Notify Engineering of maintenance and repair needs
  • Report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • Less than 1-year related work experience
  • No supervisory experience
  • No license or certification required

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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