CrawlJobs Logo
Excitel Logo Excitel · Call Center

Agent/Senior Agent – Retention

India, Okhla · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

You are responsible for engaging with customers to understand their needs, address concerns, and retain their business. This role involves identifying reasons for customer dissatisfaction & suggesting solutions for their retention & enhancing customer loyalty and satisfaction.

Job Responsibility

  • Proactively reach out to customers identified as at-risk of cancellation or churn
  • Conduct detailed conversations to understand customer concerns and reasons for potential discontinuation of service
  • Develop a deep understanding of our plans and services to effectively educate customers on features, benefits, and value propositions
  • Offer solutions, alternatives to retain customers and prevent cancellations
  • Resolve customer issues promptly and effectively, ensuring a positive resolution
  • Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement & communicate feedback to team leaders/manager for prompt action

Requirements

  • Minimum 2 years of experience for a senior agent role with similar experience in customer service
  • B.Com/BBA/Any Graduate
  • Should possess skills like Up-Selling, Cross Selling and Retention
  • Demonstrates a strong commitment to providing exceptional customer service
  • Actively listen to customers and provide clear and accurate information
  • Possess strong negotiation skills, solutions, and finds win-win outcomes for both customer and organization
  • Shows compassion, remain calm under pressure, and provides thoughtful responses
  • Should possess problem solving ability - identify issues and find effective solutions in a timely manner
  • Proficient in using CRM software applications
  • Adapts to new procedures, handles unexpected changes maturely, and remains open to feedback
Excitel - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Agent/Senior Agent – Retention

8 matching positions

New

In-Home Physician Per Diem

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Charleston
Salary
Salary:
125.00 USD / Hour
signifyhealth.com Logo
Signify Health
Expiration Date
December 31, 2026
Flip Icon
Requirements
Requirements
  • Active, unrestricted license(s) in coverage area(s)
  • Multi-state licenses (preferred)
Job Responsibility
Job Responsibility
  • Bring your heart into every visit, joining a national network of purpose-driven clinicians dedicated to improving health outcomes
  • Be part of our efforts to visit millions of people nationwide with the goal of providing connections to the right care for people's unique needs
  • Work with Signify Health as a clinician colleague, fulfilling the requirements of the specified role
  • Be flexible to travel locally and within licensed states, as needed
  • Conduct virtual visits as needed
  • Provide all Signify Health services as indicated including Diagnostic & Preventive Services products (i.e., spirometry, DEE, bone density screening, etc.)
What we offer
What we offer
  • Hourly base rate, plus additional incentive structure (i.e., per visit completed, other incentives may apply)
  • Malpractice insurance coverage (during Signify Health-related activities)
  • Supplies and other perks
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Other programs
  • Parttime
Read More
Arrow Right
New

Data Engineer

Join us as a Data Engineer responsible for supporting the successful delivery of...
Location
Location
India , Pune
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands on experience in pyspark and strong knowledge on Dataframes, RDD and SparkSQL
  • Hands on Experience in developing, testing and maintaining applications on AWS Cloud
  • Strong hold on AWS Data Analytics Technology Stack (Glue, S3, Lambda, Lake formation, Athena)
  • Design and implement scalable and efficient data transformation/storage solutions using Snowflake
  • Experience in Data ingestion to Snowflake for different storage format such Parquet, Iceberg, JSON, CSV etc
  • Experience in using DBT (Data Build Tool) with snowflake for ELT pipeline development
  • Experience in Writing advanced SQL and PL SQL programs
  • Hands On Experience for building reusable components using Snowflake and AWS Tools/Technology
  • Should have worked at least on two major project implementations
  • Exposure to data governance or lineage tools such as Immuta and Alation is added advantage
Job Responsibility
Job Responsibility
  • Build and maintenance of data architectures pipelines that enable the transfer and processing of durable, complete and consistent data
  • Design and implementation of data warehoused and data lakes that manage the appropriate data volumes and velocity and adhere to the required security measures
  • Development of processing and analysis algorithms fit for the intended data complexity and volumes
  • Collaboration with data scientist to build and deploy machine learning models
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right
New

In-Home Nurse Practitioner or Physician Assistant Full Time

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Beckley
Salary
Salary:
78331.00 - 168714.00 USD / Year
signifyhealth.com Logo
Signify Health
Expiration Date
December 31, 2026
Flip Icon
Requirements
Requirements
  • Active, unrestricted license(s) in coverage area(s)
  • Board certification (required)
  • Multi-state licenses (preferred)
  • Able to cover the following primary locations: Beckley and surrounding area
Job Responsibility
Job Responsibility
  • Bring your heart into every visit
  • Be part of our efforts to visit millions of people nationwide with the goal of providing connections to the right care for people’s unique needs
  • Work with Signify Health as a clinician colleague, fulfilling the requirements of the specified role
  • Be flexible to travel locally and within licensed states, as needed
  • Conduct virtual visits as needed
  • Provide all Signify Health services as indicated including Diagnostic & Preventive Services products (i.e., spirometry, DEE, etc.)
What we offer
What we offer
  • Health, dental and vision insurance
  • Paid time off
  • Annual CEU allowance
  • 401K
  • Supplies and other perks
  • Malpractice coverage
  • Fulltime
Read More
Arrow Right
New

In-Home Physician Per Diem

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Martinsburg
Salary
Salary:
125.00 USD / Hour
signifyhealth.com Logo
Signify Health
Expiration Date
December 31, 2026
Flip Icon
Requirements
Requirements
  • Active, unrestricted license(s) in coverage area(s)
  • Multi-state licenses (preferred)
Job Responsibility
Job Responsibility
  • Bring your heart into every visit, joining a national network of purpose-driven clinicians dedicated to improving health outcomes
  • Be part of our efforts to visit millions of people nationwide with the goal of providing connections to the right care for people’s unique needs
  • Work with Signify Health as a clinician colleague, fulfilling the requirements of the specified role
  • Be flexible to travel locally and within licensed states, as needed
  • Conduct virtual visits as needed
  • Provide all Signify Health services as indicated including Diagnostic & Preventive Services products
What we offer
What we offer
  • Hourly base rate, plus additional incentive structure
  • Malpractice insurance coverage
  • Supplies and other perks
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Other programs
  • Parttime
Read More
Arrow Right
New

Sales Development Representative (SDR)

We’re working with a growing and forward-thinking technology business looking to...
Location
Location
United Kingdom , Southampton
Salary
Salary:
30000.00 - 50000.00 GBP / Year
dynamicsearch.co.uk Logo
Dynamic Search Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in B2B sales / business development
  • Ideally experience in IT or technology sales (not essential)
  • Strong communication and relationship-building skills
  • A proactive, target-driven mindset
  • Genuine interest in the technology sector
  • Confidence in both phone-based outreach and face-to-face networking
Job Responsibility
Job Responsibility
  • Proactively identifying and engaging new business opportunities
  • Booking qualified meetings for senior sales colleagues
  • Building relationships with prospective clients across a B2B landscape
  • Attending and representing the business at networking events
  • Working closely with marketing and sales teams to drive pipeline growth
  • Maintaining accurate records of activity and pipeline
What we offer
What we offer
  • £30,000 – £50,000 base salary (depending on experience)
  • Commission paid on meetings booked and attended
  • Additional incentives for networking and outbound activity
  • Hybrid working – 3 days in office (Abingdon or Southampton)
  • Clear development plan and ongoing support
  • Fulltime
Read More
Arrow Right
New

Senior Lead Business Execution Consultant

At Wells Fargo, we are looking for talented people who will put our customers at...
Location
Location
United States , Charlotte;Chandler;Minneapolis;New York;Salt Lake City
Salary
Salary:
139000.00 - 260000.00 USD / Year
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 02, 2026
Flip Icon
Requirements
Requirements
  • 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Responsibility
Job Responsibility
  • Partner with senior and cross-functional leaders across Global Payments and Liquidity and multiple lines of businesses to drive delivery discipline across workstreams, improving cycle times and outcomes
  • Lead and support initiative execution, including coordination across teams, tracking progress, and ensuring alignment to strategic objectives
  • Develop and deliver executive-level reporting and presentations, translating complex data into actionable insights and clear summaries
  • Aggregate, analyze, and communicate performance metrics and operating model impacts, including time savings and efficiency gains
  • Establish and enhance governance routines, stakeholder alignment, and operating rhythms
  • Support change management efforts, ensuring materials and processes are clear, organized, and actionable
  • Identify opportunities to optimize workflows and client experience
  • Navigate a highly complex environment with multiple stakeholders and interdependent processes
What we offer
What we offer
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Fulltime
!
Read More
Arrow Right
New

IT Services Coordinator

The IT Services Coordinator supports the delivery and continuous improvement of ...
Location
Location
United Kingdom , London
Salary
Salary:
45227.00 GBP / Year
bettercotton.org Logo
Better Cotton
Expiration Date
June 26, 2026
Flip Icon
Requirements
Requirements
  • Demonstrated experience in IT service delivery, IT support operations, or IT coordination roles
  • Demonstrated experience in IT support coordination, platform administration, and service improvement initiatives
  • Strong understanding of IT service management (ITSM) principles and tools
  • Experience managing vendors, IT assets, and service delivery performance
  • Excellent communication and stakeholder management skills, with the ability to work across global teams
Job Responsibility
Job Responsibility
  • Support and drive continuous improvement of IT service delivery, identifying opportunities to enhance processes, tooling, and user experience
  • Oversee day-to-day IT support operations, including managing Level 2 escalations and ensuring timely resolution and high user satisfaction
  • Administer and optimise core IT platforms (e.g. Microsoft 365 and SaaS tools) to meet business needs and organisational standards
  • Contribute to IT service management (ITSM) tooling, including workflows, automation, reporting, and future system improvements
  • Coordinate vendor relationships, ensuring effective delivery of hardware, software, and support services in line with cost and quality expectations
  • Manage the end-to-end device and asset lifecycle (procurement, provisioning, tracking, and disposal) across global teams
  • Lead IT knowledge management and user enablement through documentation, training, and adoption of IT platforms
  • Monitor SaaS platform developments and proactively identify opportunities for optimisation and innovation
  • Collaborate cross-functionally with teams such as Data, People & Culture, and Operations to align IT services with organisational needs
  • Provide coaching and support to junior IT staff and contribute to a consistent global IT service model
What we offer
What we offer
  • Hybrid working – One day per week in our London office
  • The opportunity to work from anywhere in the world for up to one month per year
  • Flexible working, with core hours from 10 am to 4 pm local time
  • Continuous learning and development
  • Pension scheme
  • A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home
  • Enhanced parental benefits
  • The opportunity to make your mark and make a difference
  • Fulltime
Read More
Arrow Right
New

Account Executive - Orange County/Inland Empire

As a member of Baxter's sales team, you'll be aligned to one of our global busin...
Location
Location
United States , San Bernardino
Salary
Salary:
80000.00 - 100000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree and 2+ years of sales experience OR 8+ years of sales or related experience with high school diploma or GED
  • Medical device sales preferred
  • Cardiology experience preferred
  • Experience selling disruptive technology and launching new products in a competitive environment
  • Skilled in sales solutions development, negotiation, and closing complex deals
  • Proven track record of achieving sales goals and market share growth
  • Excellent presentation, communication, and active listening skills
  • Strong attention to detail with CRM and compliance-related documentation
  • Willingness to travel with some overnight stays when necessary
Job Responsibility
Job Responsibility
  • Drive sales of medical devices and solutions to physicians, hospitals, and healthcare systems
  • Optimally develop and maintain a pipeline of opportunities by prospecting, developing, forecasting, and closing new business opportunities to achieve sales objectives
  • Build strong stakeholder relationships, including champions and advocates within hospital systems
  • Deliver effective sales presentations and communicate complex medical/technical information clearly
  • Provide product education, service, and training to healthcare providers
  • Consistently achieve and exceed sales targets with a history of forecasting accuracy
  • Collaborate with other Account Executives, managers, and support staff to deliver results
  • Maintain compliance with CRM and all regulatory documentation requirements
  • Represent the company professionally and confidently in front of physicians and decision-makers
What we offer
What we offer
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Fulltime
Read More
Arrow Right