Agent-Reservations Sales Job at Marriott Bonvoy (Tokyo)

Agent-Reservations Sales

Marriott Bonvoy

Location:
Japan , Tokyo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards

Requirements:

High school diploma, Bachelor's degree, or G.E.D. equivalent
Restaurant Sales or Operator work
Hotel Industry Experience is preferred
language proficiency certification
Business/Native level in Japanese is a must
Business level in other languages is a plus to have (English, Korean, Chinese, etc.)

Nice to have:

Business level in other languages is a plus to have (English, Korean, Chinese, etc.)

Additional Information:

Job Posted:
March 25, 2026

Employment Type:

Fulltime

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