Agent L2 Service Desk IT Job at Vodafone (Bucuresti)

Service Desk L2 Agent - Italian Language

We are seeking a skilled individual to support timely and efficient resolution o...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

At least two years of hands‑on professional experience in an IT Support team
Proven experience managing incidents related to Network drives (SSP)
Proven experience managing incidents related to Printing
Proven experience managing incidents related to Intranet/SharePoint/Teamroom
Proven experience managing incidents related to Outlook/Exchange/OWA
Proven experience managing incidents related to Lync Telephony
Proficient in English (spoken and written), with the ability to participate in meetings and produce documentation
Advanced proficiency in Italian (C1 or above)
English level B2 or above

Job Responsibility

Resolve IT issues and work collaboratively with other technical groups to ensure timely solutions
Collect data required for internal reporting
Ensure adherence to agreed contractual service quality levels (SLAs)
Improve first‑call resolution rates by sharing knowledge with Level 1 agents
Provide continuous suggestions to enhance processes and service performance
Handle calls during high‑volume periods to support operational targets and contractual requirements
Work in extended shifts based on business needs

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

Agent Service Desk with German

We are seeking an Agent for the UAM Service Desk who will ensure timely and effi...

Location

Romania , Bucharest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong team collaboration and interpersonal skills
Solid problem-solving abilities with a customer-centric mindset
Ability to maintain and utilise technical documentation during production, testing, and implementation phases
Excellent verbal and written communication skills in German (C1) and English (B2)
Flexible and adaptable in challenging situations with strong time management and organisational skills
Technical knowledge of Active Directory, Operating Systems, server environments, and Office Automation Software

Job Responsibility

Handle access requests including account creation, modification, and deletion, applying access rules based on the requester’s role
Process incoming emails related to access and support
Log, resolve, and escalate IT issues to the appropriate support level to ensure timely resolution
Gather user and account information for internal reporting and external stakeholders
Ensure service delivery agreements are met at expected quality levels
Suggest improvements to procedures, processes, and workflows to enhance operational efficiency
Provide resolutions for incident tickets and service requests submitted via forms, emails, or ticketing systems
Implement specific access rights based on virtual requests and update user information in relevant systems
Define incident priorities and ensure proper tracking and follow-up
Document newly identified known errors and develop training materials for L1 and L2 agents when UAM-specific knowledge is required

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor's degree in information technology/computing or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
Monitor work queues, resolve incidents in a timely manner, and update tickets with the tasks performed
Identify and analyze issues before they impact clients
Provide second-level support and work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans
Lead client escalations for operational issues
Contribute to the change management process, ensuring all changes have proper approvals
Plan and execute approved maintenance activities
Audit and analyze incident tickets for quality

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor’s degree in information technology/computing or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
Monitor work queues, resolve incidents in a timely manner, and update tickets with the tasks performed
Identify and analyze issues before they impact our clients, provide second-level support, and work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans, ensuring the smooth operation of our clients' cloud infrastructure
Lead client escalations for operational issues, contribute to the change management process, and ensure all changes have proper approvals
Plan and execute approved maintenance activities, audit and analyze incident tickets for quality, and produce trend analysis reports to identify tasks that can be automated, reducing ticket volumes and optimizing effort
Work with automation teams to optimize efforts, coach the Service desk and L1 teams on technical and behavioral skills, and establish monitoring for client infrastructure
Ensure that problems and errors are identified before impacting clients, creating a positive experience throughout their journey with us

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor’s degree in information technology/computing or equivalent work experience

Job Responsibility

Monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity
Monitor work queues, resolve incidents in a timely manner, and update tickets
Identify and analyze issues before they impact clients
Provide second-level support and work closely with other teams and clients
Execute changes with identified risks and mitigation plans
Lead client escalations for operational issues
Contribute to the change management process
Plan and execute approved maintenance activities
Audit and analyze incident tickets for quality

Fulltime

Resident Assistant

If you’re looking for a job that goes beyond the basics to deliver purpose and j...

Location

United States of America , Hillsboro

Salary:

18.00 - 20.00 USD / Hour

Leisure Care

Expiration Date

Until further notice

Requirements

Demonstrated experience in a caregiving role
Current CNA a plus!

Job Responsibility

Assists resident with activities of daily living (ADL's) and all personal care skills (bathing, dressing, grooming, toileting)
Makes appropriate observations about the resident’s condition in every interaction
Records and follows-up with changes in resident’s condition in a timely manner
Assists residents with laundry and housekeeping services as needed

What we offer

Medical, Dental and Vision
Early Wage Access (access to earned wages when needed!)
401k
10 days vacation & 1 hour Sick Leave earned for every 30 hours worked
Bereavement & Jury Duty Leave
6 Holidays
2 Float Holidays
Flexible Spending Accounts (Health and Dependent Care)
Meal Discounts
Tuition Assistance

Fulltime

Traffic Management CAD Technician

FM Conway is currently recruiting a Traffic Management CAD Technician to join ou...

Location

United Kingdom , Ipswich

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

July 04, 2026

Requirements

Strong knowledge of Traffic Management operations
experience using CAD, BricsCAD and Cone 11 software
ability to read and translate blueprints and technical drawings
ability to work well under pressure, prioritise tasks effectively and have excellent attention to detail
M7 Lantra qualification is highly desirable, but not essential

Job Responsibility

Working within a team of Traffic Management development designers and Project Engineers to ensure that drawings are to a high and legal standard
Producing clear drawings, signage placement layouts and diversion route strategies
Developing safe and efficient traffic management plans for work sites and road network
Carrying out on site assessments as required
Designing sites in accordance with Chapter 8 TSM
Engaging with Project Teams & Engineers to respond effectively to working methods that require traffic Management designs that conform to a legal standard

What we offer

Career and professional development
23 days holiday plus bank holidays
Life assurance
Opportunities for internal and external training
Access to a wide range of shopping discounts through Rewarding Great People platform
Health and well-being benefits including 24-hour advice lines
Support from in-house mental health first aiders

Fulltime

Registered Nurse, CVOR

Baptist Downtown is hiring a Registered Nurse for our Cardiovascular Operating R...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Operating Room Nursing Experience Required
Basic Life Support (BLS) Required
Advanced Cardiac Life Support (ACLS) Required
Licensed Registered Nurse Required
Associate of Science, Nursing
Registered Nurse (RN) - State Nursing Boards
Driver's License - DMV
Basic Life Support (BLS) - AHA
Advanced Cardiac Life Support (ACLS) - AHA

Job Responsibility

Providing for patient needs as recognized through use of the nursing process
Supervision of care provided by supportive personnel and coordination of care provided by ancillary services
Including patients and significant others (SO)/families in developing an individualized plan of care
Education of patients/SO/families to their disease process and plan of care
Coordinating and preparing assigned operating room/case
Assessment of patient care needs and the anticipation of needs of the case
Circulating, scrubbing, assisting on Cardiothoracic and vascular procedures

Fulltime

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Agent L2 Service Desk IT

Job Description

Job Responsibility

Requirements

What we offer

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