This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a skilled individual to support timely and efficient resolution of IT‑related issues raised by end users. This role focuses on second‑level troubleshooting, collaboration with technical teams, and ensuring high service quality while working with both Italian and English‑speaking stakeholders.
Job Responsibility:
Resolve IT issues and work collaboratively with other technical groups to ensure timely solutions
Collect data required for internal reporting
Ensure adherence to agreed contractual service quality levels (SLAs)
Improve first‑call resolution rates by sharing knowledge with Level 1 agents
Provide continuous suggestions to enhance processes and service performance
Handle calls during high‑volume periods to support operational targets and contractual requirements
Work in extended shifts based on business needs
Requirements:
At least two years of hands‑on professional experience in an IT Support team
Proven experience managing incidents related to: Network drives (SSP)
Printing
Intranet/SharePoint/Teamroom
Outlook/Exchange/OWA
Lync Telephony
Proficient in English (spoken and written), with the ability to participate in meetings and produce documentation
Advanced proficiency in Italian (C1 or above)
English level B2 or above
What we offer:
Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
Special Paternal Program - 4 months of paid paternity leave