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Vodafone Logo Vodafone · IT - Administration

Agent L1 Service Desk with Italian

Romania, Bucuresti · Job Posted January 22, 2026
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Job Description

We are seeking an Agent L1 Service Desk professional to provide first-level IT support and ensure timely resolution of technical issues raised by internal users. This role involves managing calls, troubleshooting problems, and escalating complex cases while maintaining service quality standards. The position requires flexibility to work in extended shifts based on business needs.

Job Responsibility

  • Handle incoming calls from internal clients and provide first-level IT support
  • Register, resolve, and escalate IT issues to the next level for efficient resolution
  • Collect and maintain accurate data for internal reporting purposes
  • Ensure compliance with agreed Service Level Agreements (SLA)
  • Work in extended shifts with schedule adjustments based on business requirements

Requirements

  • Strong team player with excellent collaboration skills
  • Skilled in understanding and managing technical solutions and problems effectively
  • Ability to maintain and update technical documentation throughout production, testing, and implementation stages
  • Excellent communication skills and customer-centric approach
  • High attention to detail and vigilance in issue resolution
  • Flexible and adaptable to changing priorities
  • Strong analytical and problem-solving abilities
  • Proficiency in Italian (C1 or higher) and English (B2 or higher)

What we offer

  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Loyalty Programme
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave
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