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Agent Investigator Asset Protection

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Abercrombie and Fitch Co.

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Location:
United States , Houston

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Abercrombie & Fitch, quality is in our roots and we’re on a mission to honor this rich heritage. With an unwavering focus on our customer, we strive every day to deliver a unique and welcoming experience, whether in our stores or online. Our three global brands, Abercrombie & Fitch, abercrombie kids and Hollister Co., are the embodiment of our passion for incredible product. At the heart of it all is our amazing 500-acre campus, nestled just outside of Columbus, Ohio. With an open work space, inspiring views, and even a place to gather as a team around the fire pit, our Home Office fosters a diverse and inclusive culture that consistently seeks the input of our associates and focuses on the future. We are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand’s legacy.

Job Responsibility:

  • Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)
  • Provide in person and remote support to local store management to meet strategic asset protection objectives
  • Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
  • Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
  • Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols
  • Commit to the highest degree of professionalism, integrity, and customer service
  • Complete AP and Physical Security audits on a routine basis.
  • Complete special projects as assigned by Regional Manager of Asset Protection.
  • Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.
  • Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
  • Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
  • Conduct internal investigations for inventory, cash loss, and violations of policy.
  • Prepare case reports covering investigation and case details
  • Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
  • Serve as a liaison between store/APA investigations and certified market interviewers
  • Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
  • Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
  • Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
  • Represent company in court proceedings related to investigations
  • Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners
  • Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols
  • Utilize analytics software to develop specific store loss prevention strategies
  • Participate in corporate operational test programs to gauge viability of program evolution. Provide relevant observational data to the Global Home Office to inform policy decisions
  • Responsible for ensuring accurate execution of Store Programs. Routinely provide relevant feedback to store leaders regarding operational efficiency
  • Effectively identify and implement solutions to eliminate store margin erosion
  • Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings

Requirements:

  • 4-year degree preferred
  • Experience and/or interest in Asset Protection, multi-location experience preferred
  • Strong communication and interpersonal skills
  • Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
  • Ability to work nights, evenings and weekends appropriate to retail business needs
  • Must pass a comprehensive background investigation
  • Must have a reliable means of transportation
What we offer:
  • Incentive bonus program
  • 401(K) savings plan with company match
  • Annual companywide review process
  • Flexible spending accounts
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Associate assistance program
  • Paid parental and adoption leave
  • Access to fertility and adoption benefits through Carrot
  • Access to mental health and wellness app, Headspace
  • Paid Caregiver Leave
  • Mobile Stipend
  • Paid time off
  • Merchandise discount on all of our brands
  • Opportunities for career advancement, we believe in promoting from within
  • Access to multiple Associate Resource Groups
  • Global team of people who will celebrate you for being YOU!

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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