Agent-guest services Jobs

Marriott Bonvoy

Location:
Japan, Osaka

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Agent-Guest Services position at The Ritz-Carlton Osaka requiring Japanese language skills. Responsible for processing guest check-ins/check-outs, room assignments, payment processing, coordinating with housekeeping, operating telephone systems, and ensuring exceptional guest service according to The Ritz-Carlton Gold Standards.

Job Responsibility:

Process all guest check-ins and check-outs
Handle room assignments and room change/late check-out requests
Secure payment and activate/reissue room keys
Verify and adjust billing for guests
Coordinate with Housekeeping to track room status
Operate telephone switchboard station
Run daily reports and credit card authorization reports
Answer and process all guest calls, requests, questions, or concerns
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift
Process all payment types and provide change

Requirements:

High school diploma or G.E.D. equivalent
Japanese language proficiency
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

Nice to have:

No related work experience required
No supervisory experience required
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development opportunities

Additional Information:

Job Posted:
November 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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