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Agent-guest Services

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Japan , Tokyo

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Agent-Guest Services position at Bvlgari Hotel Tokyo, part of Marriott International's Bulgari Hotels & Resorts portfolio, delivering excitement, timeless glamour and heritage of the Bulgari brand.

Job Responsibility:

  • Safety and Security
  • Policies and Procedures
  • Guest Relations
  • Communication
  • Working with Others
  • Quality Assurance
  • Physical Tasks
  • Check-in/Check-out
  • Communications
  • Reports/Recordkeeping
  • Greet/Escort Guests
  • Guest Services
  • Cash Handling
  • Maintenance/Security

Requirements:

  • Report work related accidents or injuries immediately
  • Follow safety and security policies
  • Maintain awareness of undesirable persons
  • Follow emergency procedures
  • Identify and correct unsafe conditions
  • Protect privacy and security of guests and coworkers
  • Maintain confidentiality
  • Follow company policies
  • Ensure professional uniform and appearance
  • Protect company assets
  • Welcome and acknowledge guests
  • Actively listen and respond to guest requests
  • Anticipate guest service needs
  • Address service needs professionally
  • Thank guests
  • Assist individuals with disabilities
  • Engage guests in conversation
  • Answer telephones with appropriate etiquette
  • Speak professionally
  • Discuss work topics discreetly
  • Provide assistance to coworkers
  • Exchange information effectively
  • Support all co-workers
  • Handle sensitive issues with tact
  • Develop positive working relationships
  • Comply with quality standards
  • Stand, sit, or walk for extended periods
  • Move objects up to 10 pounds
  • Activate room keys
  • Ensure rates match market codes
  • Secure payment prior to issuing keys
  • Process guest check-ins
  • Process check-outs
  • Accommodate room change requests
  • Communicate guest waits
  • Verify and adjust billing
  • Set up accurate guest accounts
  • Assign rooms per guest preferences
  • Enter Marriott Rewards information
  • Advise guests of messages
  • Track room status changes
  • Clear departures in system
  • Coordinate with Housekeeping
  • Review late check-out requests
  • File guest paperwork
  • Operate telephone switchboard
  • Run daily reports
  • Print contingency lists
  • Run credit card reports
  • Supply guests with directions
  • Explain room features
  • Follow up on guest requests
  • Receive and relay messages
  • Contact departments to resolve issues
  • Ensure priority on unresolved requests
  • Answer and process all guest calls
  • Arrange transportation
  • Count bank at shift end
  • Provide change
  • Cash checks
  • Balance receipts
  • Process all payment types
  • Count bank at shift start
  • Process vouchers
  • Notify Loss Prevention of theft
What we offer:
  • Equal opportunity employer
  • Valued and celebrated backgrounds
  • Non-discrimination policy

Additional Information:

Job Posted:
March 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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