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Agent-Guest Services-Lead

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
China , Hangzhou

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others. Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Job Responsibility:

  • Organize and coordinate group check-in/pre-registration procedures
  • Sell a room/accommodation to guests without reservations
  • Anticipate sold-out situations, identify how many rooms are over-committed
  • obtain alternative accommodations for guests with reservations
  • Block rooms in the computer, identify designated requirements
  • Perform duplicate reservation checks
  • Run and check daily reports/contingency lists
  • Supply guests with directions and information
  • Answer, record, and process all guest, requests, questions, or concerns
  • follow up to ensure each has been met to guests’ satisfaction
  • Arrange transportation for guests/visitors
  • Issue safe deposit boxes
  • Count and secure bank at beginning and end of shift
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
  • Assist management in motivating and coaching employees
  • serve as a departmental role model
  • Follow company policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak using clear and professional language
  • prepare/review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • support team to reach common goals
  • Ensure adherence to quality standards
  • identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
  • Stand, sit, or walk for an extended period of time
  • Enter and locate information using computers/POS systems
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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