Agent-Guest Services-Lead Job at Marriott Bonvoy (Hangzhou)

Agent-Guest Services-Lead

Marriott Bonvoy

Location:
China , Hangzhou

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others. Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Responsibility:

Organize and coordinate group check-in/pre-registration procedures
Sell a room/accommodation to guests without reservations
Anticipate sold-out situations, identify how many rooms are over-committed
obtain alternative accommodations for guests with reservations
Block rooms in the computer, identify designated requirements
Perform duplicate reservation checks
Run and check daily reports/contingency lists
Supply guests with directions and information
Answer, record, and process all guest, requests, questions, or concerns
follow up to ensure each has been met to guests’ satisfaction
Arrange transportation for guests/visitors
Issue safe deposit boxes
Count and secure bank at beginning and end of shift
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
Assist management in motivating and coaching employees
serve as a departmental role model
Follow company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak using clear and professional language
prepare/review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships
support team to reach common goals
Ensure adherence to quality standards
identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Stand, sit, or walk for an extended period of time
Enter and locate information using computers/POS systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Additional Information:

Job Posted:
January 09, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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