Agent-Guest Relations, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Nantong

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves supplying guests with directions, information, and resolving their calls or problems. Responsibilities include communicating VIP arrivals, maintaining professional conduct, and ensuring organizational efficiency.

Job Responsibility:

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Report accidents, injuries, and unsafe work conditions to manager
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Requirements:

High school diploma or G.E.D. equivalent
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Develop and maintain positive working relationships with others
Speak with others using clear and professional language
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Answer telephones using appropriate etiquette
Maintain confidentiality of proprietary information
Follow all company policies and procedures

What we offer:

Opportunities for training
Development
Recognition
A place to pursue your passions
Luxury environment
Focus on holistic well-being

Additional Information:

Job Posted:
June 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Agent-Guest Relations