Agent-Guest Relations, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Shaoxing

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Marriott International, you will supply guests with directions and property information, respond to guest calls and problems, maintain professional relationships, and ensure high-quality service standards while representing an iconic brand in the hospitality industry.

Job Responsibility:

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately and completely
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel for escort and delivery of amenities

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Nice to have:

Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Positive working relationships
Intuition
Confidence
Innovation

What we offer:

Opportunities for training, development, recognition
A luxury work environment
Focus on holistic well-being
Community and camaraderie

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Agent-Guest Relations