Agent-Front Desk-Lead, Marriott Bonvoy

Agent-Front Desk-Lead

Marriott Bonvoy

Location:
China, Xian

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Assist with front desk operations including guest check-ins, payment processing, and customer service. Support the team with creating a welcoming environment and resolving guest-related issues.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins
Issue and activate room key
Process all payment types
Anticipate sold-out situations and coordinate alternative accommodations
Process all check-outs
Answer and process guest calls, messages, and requests
Coordinate with Housekeeping
Run daily reports
Count bank at the beginning and end of shift
Balance and drop receipts
Assist management in training, motivating, and coaching employees

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year related work experience
Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Ability to stand, sit, or walk for an extended period of time

What we offer:

Equal opportunity employer
Access to diverse and inclusive work environment

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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