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Agent-Front Desk-Lead

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
China, Taicang

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Assist guests with check-ins, check-outs, and ensuring guest satisfaction; Handle payments, reservations, and room assignments; Coordinate with housekeeping and other departments; Maintain positive, professional relationships and adhere to hotel standards.

Job Responsibility:

  • Assist staff with expediting problem payments
  • Follow up with guest regarding satisfaction with guest-related issues
  • Process guest check-ins and check-outs
  • Coordinate with Housekeeping to track readiness of rooms
  • Run daily reports
  • Cash guests' checks
  • Report accidents and unsafe work conditions
  • Develop and maintain positive working relationships
  • Ensure adherence to quality standards
  • Perform other duties as requested.

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year related work experience.

Additional Information:

Job Posted:
November 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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