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Agent-Front Desk-Lead

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Marriott Bonvoy

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Location:
Taiwan , Taichung

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Assist staff with expediting problem payments, follow up with guests, process check-ins and check-outs, coordinate with Housekeeping, run daily reports, and ensure adherence to quality expectations and standards. Assist management in training, motivating, and coaching employees. Maintain professionalism and confidentiality while addressing guest needs.

Job Responsibility:

  • Assist staff with expediting problem payments
  • Follow up with guest regarding satisfaction with guest-related issues
  • Process all guest check-ins
  • Process all payment types
  • Anticipate sold-out situations
  • Process all check-outs
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping
  • Run daily reports
  • Cash guests' personal checks and traveler's checks
  • Review shift logs/daily memo books
  • Count bank at the beginning and end of shift
  • Balance and drop receipts
  • Assist management in training, motivating, and coaching employees
  • Report accidents, injuries, and unsafe work conditions
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Anticipate and address guests’ service needs
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1-year related work experience
  • No supervisory experience
  • No license or certification required

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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