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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Agent-Front Desk-Lead

China, Taicang Employment contract · Job Posted March 21, 2025

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Job Description

The Agent-Front Desk-Lead at Four Points by Sheraton Taicang assists with guest check-ins, payments, and resolving guest-related issues. They coordinate with housekeeping, run daily reports, and ensure adherence to quality standards. The role also involves assisting management in training and coaching employees, maintaining professionalism, and addressing guests' service needs.

Job Responsibility

  • Assist staff with expediting problem payments
  • Follow up with guest regarding satisfaction with guest-related issues
  • Process all guest check-ins
  • Process all payment types
  • Anticipate sold-out situations
  • Process all check-outs
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping
  • Run daily reports
  • Cash guests' personal checks and traveler's checks
  • Review shift logs/daily memo books
  • Count bank at the beginning and end of shift
  • Balance and drop receipts
  • Assist management in training, motivating, and coaching employees
  • Report accidents, injuries, and unsafe work conditions
  • Follow all company policies and procedures
  • Anticipate and address guests’ service needs
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships
  • Ensure adherence to quality expectations
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1-year related work experience
  • No supervisory experience
  • No license or certification required

What we offer

  • Inclusive, people-first culture
  • Opportunities to put guests at ease in a friendly, genuine and approachable environment
  • Part of a united Four Points by Sheraton community
  • Supportive global team
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