Agent Experience, Support

• Respond to agent inquiries submitted through support tickets and email, with accuracy and efficiency
• Collaborate with fellow Agent Experience, Support team members to ensure timely resolution of agent issues
• Escalate complex or specialized requests to appropriate internal teams (e.g., Onboarding, Marketing, MLS, Engineering)
• Conduct remote product, platform, and program walkthroughs with agents via Zoom or Google Meet, as needed
• Identify recurring issues and agent pain points, partnering with your manager and team to recommend process improvements
• Support agents in effectively using Real’s technology, tools, and services, to achieve positive business outcomes

• Bachelor’s degree preferred
• 2–4 years of experience in customer support, client success, or client-facing roles
• At least 1 year of real estate industry experience, such as agent assistant, transaction coordinator, or settlement specialist
• Working knowledge of the U.S. real estate transaction process
• Experience with customer support platforms, such as Zendesk, preferred
• Proficiency with Google Workspace preferred
• Ability to quickly learn new systems, tools, and real estate concepts

Bilingual skills are a plus, with Spanish language proficiency preferred

• Offers Bonus
• Offers Health Benefits
• Life Insurance
• Flexible PTO
• 401k