CrawlJobs Logo

Agent Designer

poly.ai Logo

PolyAI

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is on the hunt for exceptional Agent Designers! PolyAI builds enterprise voice AI agents that handle millions of customer conversations for global brands, delivering conversational experiences so natural they feel like talking to a real person. This is a role for people who want to own projects end-to-end and create conversational experiences that will be heard by millions of customers worldwide. This is suitable for people who are looking to start their career - new graduates welcome!

Job Responsibility:

  • Designing the customer experience of AI agents, from simple FAQ answers to long and complex conversations
  • Implementing and maintaining agents using our own platform, Agent Studio, as well as Python and other tools
  • Obsessing over metrics to assess performance and customer satisfaction - making sure everything you do is measurable and having a big impact
  • Listening to how real customers interact with your agents, and prioritising the right things to make each interaction even better
  • Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe

Requirements:

  • BS/MS degree in Interaction Design, Linguistics, Human-Computer Interaction, Artificial Intelligence, Computer Science, or another related field
  • Foundational Python knowledge: variables, lists, loops, conditionals, and functions
  • Experience working with large language models (LLMs) and Generative AI
  • Strong focus on creating great user experiences, with meticulous attention to detail and consistency
  • Ability to explain and distill complex ideas using clear and inclusive language
  • Ability to craft conversational and UX copy that guides users naturally through their journeys, reducing friction at every step

Nice to have:

  • Knowledge of or aptitude for analytics or data science, including data manipulation, analysis, and visualisation
  • Experience managing internal and external stakeholders through various stages of content development
  • Previous experience in conversation design/AI agent development
  • Experience collaborating with cross-functional teams
What we offer:
  • Participation in the company’s employee share options plan
  • Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays
  • Flexible working from home policy
  • Work from outside of the UK for up to 6 months each year
  • TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge
  • Enhanced parental leave
  • Bike2Work scheme
  • Annual learning and development allowance
  • We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
  • Company-funded fertility and family-forming programmes
  • Menopause care programme with Maven
  • Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
  • Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
PolyAI - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Agent Designer

Agent Engineer

Plaud is building the next generation intelligence infrastructure and interfaces...
Location
Location
United States , San Francisco
Salary
Salary:
Not provided
plaud.ai Logo
Plaud
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years of backend or AI engineering experience
  • at least 1+ years specifically in LLM application architecture
  • deep practical knowledge of advanced agent patterns (e.g., Plan-Act-Reflection)
  • proven ability to design complex distributed systems
  • experience defining API standards and data protocols for cross-team usage
  • proven experience in building AI agents, with a solid understanding of the ReAct (Reasoning and Acting) mechanism
  • familiarity with the design principles of LLM orchestration frameworks such as LangChain Claude Agent SDK and Manus
  • experience implementing RLHF (Reinforcement Learning from Human Feedback) or DPO concepts to align agent behavior with business goals
Job Responsibility
Job Responsibility
  • Agent Architecture Design: Designed the AI Agent architecture and implemented the "Plan-Act-Reflection" agentic flow
  • Skill Design: Developed agent skills including Function Calling, MCP Server integration, and Streaming APIs
  • Design DAG (Directed Acyclic Graph) reasoning flows to break down ambiguous user requests into executable steps
  • Solve critical runtime challenges like "Context Rot" (context overflow) by designing strategies for context offloading, isolation, and intelligent compression
  • RFT: Architect the Automated Data Flywheel system. Design Reward Functions and LLM-as-a-judge pipelines to programmatically evaluate agent performance and drive reinforcement learning
What we offer
What we offer
  • Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success
  • High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity
  • Comprehensive Health & Retirement Benefits Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy, plus a 401(k) retirement plan with company matching for full-time employees
  • Time Off & Workplace Benefits Unlimited PTO, plus 13 paid holidays, 12 weeks of fully paid parental leave for all parents, a hybrid work model with a minimum of three in-office days per week, and access to high-quality office snacks, drinks, and equipment
  • Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency
  • Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires
  • Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity
  • Fulltime
Read More
Arrow Right
New

Research Engineer – Agentic Platforms

The Office of the Chief Technology Officer (OCTO) is building the next generatio...
Location
Location
Mexico
Salary
Salary:
Not provided
teradata.com Logo
Teradata
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep hands-on expertise with large language model APIs and inference frameworks (e.g., OpenAI, Anthropic, Mistral, vLLM, Ollama, HuggingFace Transformers)
  • Strong practical experience designing and building multi-agent systems using agentic SDKs and orchestration frameworks such as LangChain, LlamaIndex, AutoGen, CrewAI, or equivalent
  • Proficiency in Python and experience building production-grade AI/ML services with clean, well-documented, testable code
  • Solid understanding of RAG architectures, vector databases (e.g., Pinecone, Weaviate, pgvector), and knowledge retrieval patterns
  • Experience with prompt engineering, LLM evaluation methodologies, and strategies for improving agent reliability and reducing hallucination
  • Familiarity with LLM inference optimization techniques including quantization, batching, caching, and model serving infrastructure
  • 5+ years of software engineering experience, with at least 2 years focused on LLM-based systems, agentic workflows, or applied AI research
  • Bachelor’s degree in Computer Science, Artificial Intelligence, or a related field, or equivalent demonstrated expertise
  • Proven track record designing and shipping multi-agent or LLM-powered systems into production environments
  • Experience collaborating across research and engineering teams to move from prototype to scalable, maintainable platform capability
Job Responsibility
Job Responsibility
  • Design and implement multi-agent systems that coordinate specialized LLM-powered agents to solve complex, multi-step analytical and operational tasks
  • Design agent orchestration patterns including task decomposition, inter-agent communication, tool use, memory management, and feedback loops
  • Build scalable agentic pipelines that integrate with Teradata’s data platform, enabling agents to query, analyze, and act on enterprise data autonomously
  • Design and manage LLM inference pipelines optimized for latency, throughput, and cost across cloud and on-premises deployments
  • Evaluate, benchmark, and select appropriate foundation models (open-source and proprietary) for specific agentic tasks within the Teradata ecosystem
  • Implement advanced prompting strategies including chain-of-thought, retrieval-augmented generation (RAG), and tool-augmented reasoning to maximize agent reliability and accuracy
  • Build and extend internal agentic SDKs and frameworks that enable research and product teams to rapidly develop and deploy agent-based applications
  • Integrate with leading agentic platforms and toolkits (e.g., LangChain, LlamaIndex, AutoGen, CrewAI, Anthropic Claude SDKs) and adapt them for enterprise-grade reliability
  • Develop reusable agent components, tool connectors, and evaluation harnesses that accelerate the path from prototype to production
  • Collaborate with research teams to translate cutting-edge LLM and agent research into production-ready platform capabilities
What we offer
What we offer
  • People-first culture
  • Flexible work model
  • Focus on well-being
  • Inclusive environment
  • Fulltime
Read More
Arrow Right

Backend Engineer (AI Platform)

Plaud is building the world's most trusted AI work companion for professionals t...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
plaud.ai Logo
Plaud
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3 years of backend or AI engineering experience
  • At least 1+ years specifically in LLM application architecture
  • Deep practical knowledge of advanced agent patterns (e.g., Plan-Act-Reflection)
  • Proven ability to design complex distributed systems
  • Experience defining API standards and data protocols for cross-team usage
Job Responsibility
Job Responsibility
  • Agent Architecture Design: Designed the AI Agent architecture and implemented the "Plan-Act-Reflection" agentic flow
  • Skill Design: Developed agent skills including Function Calling, MCP Server integration, and Streaming APIs
  • Design DAG (Directed Acyclic Graph) reasoning flows to break down ambiguous user requests into executable steps
  • Solve critical runtime challenges like "Context Rot" (context overflow) by designing strategies for context offloading, isolation, and intelligent compression
  • RFT: Architect the Automated Data Flywheel system. Design Reward Functions and LLM-as-a-judge pipelines to programmatically evaluate agent performance and drive reinforcement learning
What we offer
What we offer
  • Market-competitive compensation
  • Global exposure
  • Vibrant, creativity-fueled work atmosphere
  • Fulltime
Read More
Arrow Right
New

Senior Cloud Solution Architect Agentic

Cloud Solution Architect – Copilot Studio & Agentic AI. Microsoft’s mission is t...
Location
Location
France , Issy Les Moulineaux
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for AI, agentic systems, and business transformation
  • Strong customer-centric mindset with the ability to challenge and influence respectfully
  • Comfortable operating at the intersection of business strategy and deep technical execution
  • Ability to lead in ambiguity and continuously adapt in a fast-moving AI landscape
  • Confident public speaker and technical community leader
  • Strong experience in customer-facing technical roles (architecture, consulting, or customer success)
  • Proven ability to understand complex enterprise processes and translate them into technical solutions
  • Strong project and stakeholder management skills across business, IT, and partners
  • Excellent communication and storytelling skills, especially with CxO audiences
  • Fluency in French and English (written and spoken)
Job Responsibility
Job Responsibility
  • Drive AI & Agentic Transformation: Act as a trusted advisor to customers on their AI and agentic transformation journey
  • Translate business challenges and strategic priorities into high-impact agentic use cases with clear business value
  • Support executive stakeholders in shaping the “Why” and “What” of agent-driven transformation before technology decisions
  • Design & Build Agentic Solutions: Lead the architecture, design, and realization of agentic solutions using Copilot Studio
  • Work hands-on with partners to build agents, integrate enterprise data, orchestrate workflows, and design governance
  • Design multi-solution architectures combining Copilot Studio, Azure AI, Azure OpenAI, Power Platform, and external systems
  • Leverage prompt engineering, agent orchestration, and AI reasoning patterns to scale AI across the enterprise
  • Partner-Led Delivery & Ecosystem Collaboration: Act as the technical anchor between Microsoft, partners, and customers
  • Shape partner delivery models, PoCs, pilots, and industrialization phases
  • Ensure architectural quality, security, governance, and scalability across partner-delivered solutions
  • Fulltime
Read More
Arrow Right
New

Gen AI Developer

The Gen AI Developer is a senior-level position responsible for designing, devel...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of professional experience in software development with a focus on AI, machine learning, or agent-based systems
  • Strong proficiency in Python, SQL
  • Java is a plus
  • Solid understanding of core AI concepts, including knowledge representation, automated planning, decision-making under uncertainty, and multi-agent systems
  • Experience with machine learning frameworks (e.g., TensorFlow, PyTorch) and relevant libraries (e.g., Scikit-Learn, NumPy, Pandas)
  • Familiarity with large language models (LLMs) and their application in agentic systems
  • Familiarity with specific agent frameworks (e.g., LangChain, AutoGen, CrewAI, RAG) or research in multi-agent reinforcement learning
  • Experience in designing and implementing APIs for AI services
  • Experience with software development best practices, including version control (Git), CI/CD pipelines, testing, and code reviews
  • Excellent analytical and problem-solving skills with a creative approach to complex challenges
Job Responsibility
Job Responsibility
  • Agent Design and Development: Design and implement intelligent agents, including their perception, reasoning, planning, and action execution modules
  • System Architecture: Develop scalable and robust architectures for agentic systems, ensuring high performance, reliability, and security
  • Machine Learning Integration: Integrate various machine learning models (e.g., LLMs, reinforcement learning, predictive models) to enhance agent capabilities and decision-making
  • Task Automation: Develop agents that can automate complex tasks, optimize workflows, and solve real-world problems across various domains
  • Framework and Tooling: Utilize and contribute to agentic AI frameworks and development tools
  • Evaluation and Optimization: Design and implement metrics and evaluation strategies for agent performance, continuously optimizing and improving agent behavior
  • Research and Innovation: Stay abreast of the latest advancements in AI, particularly in agent-based systems, autonomous AI, and related fields, and propose innovative solutions
  • Collaboration: Work closely with cross-functional teams including AI researchers, data scientists, product managers, and software engineers to integrate agentic solutions into broader products and services
  • Documentation: Create comprehensive technical documentation for agent designs, implementations, and operational procedures
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right
New

Senior Gen AI Developer

The Senior Gen AI Developer is a senior-level position responsible for designing...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of professional experience in software development with a focus on AI, machine learning, or agent-based systems
  • Strong proficiency in Python, SQL
  • Java is a plus
  • Solid understanding of core AI concepts, including knowledge representation, automated planning, decision-making under uncertainty, and multi-agent systems
  • Experience with machine learning frameworks (e.g., TensorFlow, PyTorch) and relevant libraries (e.g., Scikit-Learn, NumPy, Pandas)
  • Familiarity with large language models (LLMs) and their application in agentic systems
  • Familiarity with specific agent frameworks (e.g., LangChain, AutoGen, CrewAI, RAG) or research in multi-agent reinforcement learning
  • Experience in designing and implementing APIs for AI services
  • Experience with software development best practices, including version control (Git), CI/CD pipelines, testing, and code reviews
  • Excellent analytical and problem-solving skills with a creative approach to complex challenges
Job Responsibility
Job Responsibility
  • Agent Design and Development: Design and implement intelligent agents, including their perception, reasoning, planning, and action execution modules
  • System Architecture: Develop scalable and robust architectures for agentic systems, ensuring high performance, reliability, and security
  • Machine Learning Integration: Integrate various machine learning models (e.g., LLMs, reinforcement learning, predictive models) to enhance agent capabilities and decision-making
  • Task Automation: Develop agents that can automate complex tasks, optimize workflows, and solve real-world problems across various domains
  • Framework and Tooling: Utilize and contribute to agentic AI frameworks and development tools
  • Evaluation and Optimization: Design and implement metrics and evaluation strategies for agent performance, continuously optimizing and improving agent behavior
  • Research and Innovation: Stay abreast of the latest advancements in AI, particularly in agent-based systems, autonomous AI, and related fields, and propose innovative solutions
  • Collaboration: Work closely with cross-functional teams including AI researchers, data scientists, product managers, and software engineers to integrate agentic solutions into broader products and services
  • Documentation: Create comprehensive technical documentation for agent designs, implementations, and operational procedures
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Project Manager

An established multi-disciplinary consultancy delivering a wide range of residen...
Location
Location
United Kingdom , Chelmsford
Salary
Salary:
44000.00 - 65000.00 GBP / Year
https://brandonjames.co.uk Logo
Brandon James
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Construction Management, Quantity Surveying or a related discipline
  • full membership of RICS, CIOB or APM is highly desirable
  • candidates nearing APC or equivalent professional qualification will also be considered
  • current CSCS card
  • full UK driving licence
  • experience acting as Employer’s Agent on Design & Build contracts
  • ability to manage complex projects with minimal supervision
  • experience working with housing associations, local authorities or private developers is beneficial
Job Responsibility
Job Responsibility
  • Lead multiple projects from inception through to completion
  • deliver cost-effective and high-quality outcomes for public and private sector clients
  • manage pre- and post-contract services including feasibility studies, procurement, planning, contract administration and project delivery under Design & Build contracts
  • build strong relationships with clients, consultants and contractors
  • mentor junior team members
  • contribute to business development efforts
What we offer
What we offer
  • Car allowance
  • 9% employer pension contribution
  • 25 days holiday (+ bank holidays), rising with service
  • professional membership fees paid
  • flexible and hybrid working options
  • bonus
  • Fulltime
Read More
Arrow Right

Product Design Intern, Conversation Intelligence

We seek driven designers to shape the future of AI Agent products at Cresta. Whe...
Location
Location
Canada , Toronto
Salary
Salary:
30.00 - 50.00 USD / Hour
cresta.com Logo
Cresta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in UX Design, HCI, or a related field
  • Experience with designing AI Agents, Virtual Agents, or Conversational AI
  • Strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms
  • Excellence in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes
  • Proficiency in design tools such as Figma, prototyping tools such as Cursor, Claude or V0 to create interactive prototypes
  • Strong at product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
  • Have a deep curiosity about the underlying tech of our products
Job Responsibility
Job Responsibility
  • Generate novel UX ideas for AI Agents, considering the needs of various user personas
  • Think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them
  • Actively involved in defining product strategy and feature requirements
  • Constantly talk to our customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability
  • Collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales
  • Be the design advocate and push for the highest quality of the polish
  • Constantly identify areas of opportunities and future work for the products
  • Have good judgment of when to ship: perfect is the enemy of good
What we offer
What we offer
  • Lunch can be expensed (up to $25) while working in the office
  • PT0: 4 days
  • Compensation for this position includes a base salary, equity, and a variety of benefits
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy