CrawlJobs Logo

Agent Comms Strategist

airbnb.com Logo

Airbnb

Location Icon

Location:
Ireland

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

64000.00 - 75000.00 EUR / Year

Job Description:

The Agent Comms team will centralize and streamline efforts to broadcast messages for support agents to learn about critical and urgent changes, such as product or feature launches, major workflow redesigns, natural disasters, outages, and more, through current and future iterations of existing agent-facing tools. As an Agent Comms Strategist, you are entrusted with shaping the strategic direction of agent communications, leveraging cross-functional relationships and advanced insights to enhance the effectiveness of messaging in concert with a knowledge strategist. This role ensures alignment and coordination among upstream and downstream stakeholders to create impactful updates for agents.

Job Responsibility:

  • Build, maintain, and develop partnerships with upstream and downstream stakeholders to align communication priorities with organizational goals
  • Monitor and refine editorial calendars for maximum impact and alignment across content delivery systems
  • Collaborate with cross-functional teams to ensure communication and learning strategies enhance agent readiness and efficiency
  • Act as a thought leader in assessing and improving the team’s communication tools and workflows
  • Evaluate agent feedback cycles and effectiveness metrics to recommend strategic changes for various Agent Comms audiences
  • Inform long-term communication objectives and strategies for the Agent Comms team, and influence agent tooling roadmaps by working closely with the Knowledge Strategist
  • Provide mentorship and guidance to the Agent Comms team to improve role clarity and performance outcomes

Requirements:

  • Bachelor’s degree in Communication, Information Architecture, Learning/Education, Business Administration, or a related field
  • 7+ years of relevant experience in strategic communication or stakeholder engagement
  • Advanced strategic thinking
  • cross-functional leadership
  • data-driven decision-making
  • proficiency in communication technology systems

Nice to have:

Demonstrated experience in strategic planning, project management and tool development in a support or communications context

What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
March 22, 2026

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Agent Comms Strategist

Team Lead Brand Development

Act as the strategic and operational engine of brand marketing by owning the imp...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
auto1.com Logo
AUTO1 Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience in brand and marketing management or as a brand and marketing strategist on the agency or brand side
  • Proven track record of managing projects, setting up processes and timelines and enabling teams to implement them
  • Experience in developing and presenting the strategic basis and considerations of brand and marketing projects
  • Hands-on familiarity with AI-powered tools (e.g., GPTs, agentic AI)
  • a passion for innovating and scaling creative processes through technology
  • The necessary cross-functional expertise to collaborate effectively with brand design, strategists, media teams, customer journey, etc.
  • Strategic mindset with a knack for operational excellence, comfortable making decisions, prioritizing projects, and driving process improvement
  • Excellent communication, collaboration, and stakeholder management skills
  • ability to inspire and challenge both internal and external partners
  • Native-level or fluent English
Job Responsibility
Job Responsibility
  • Guide and support internal teams and external partners (design, content, UX, and more) to implement new branding, campaigns, and tangible brand assets, acting as a subject matter expert and with end-to-end responsibility
  • Raise the quality of project management and comms strategy and help your team to present them concisely and effectively to upper management
  • Independently develop, execute, and refine processes for regular audits and systemic optimization of every critical brand touchpoint
  • Act as the senior interface between central strategy and in-market teams, taking the lead in ensuring campaigns and brand assets are locally relevant, optimally adapted, and culturally resonant
  • Develop a Brand Marketing Team of committed and driven members with diverse experience levels that delivers high quality output on a consistently reliable basis
  • Scale your team by hiring talented new colleagues and collaborate constructively with our Recruiting Department
  • Develop a comprehensive feedback culture that enables all team members to identify their most important development areas
  • Ensure close, effective coordination with Brand Strategy & Insights, Content Production, Copywriting, and Customer Acquisition, delivering fully integrated and aligned brand experiences across markets and channels
  • Act as the senior “brand police,” responsible for full compliance in look, feel, messaging, and behavior throughout the customer journey
  • Take full ownership of budgets and resource allocation for all local activations, agency partners, brand ambassadors, and third-party vendors, with responsibility for delivering optimal ROI
What we offer
What we offer
  • 30 days of vacation
  • International teams
  • Dedicated education budget for online courses, conferences and training
  • Purchase discount for your next car
Read More
Arrow Right

Deployment Strategist Lead

Valon is building the AI-native operating system for regulated finance, starting...
Location
Location
United States , New York, San Francisco
Salary
Salary:
180000.00 - 210000.00 USD / Year
valon.ai Logo
Valon Tech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years leading complex enterprise implementations or transformations in regulated or legacy environments such as finance, healthcare, telecom, or government
  • Track record owning end‑to‑end programs with material business impact and executive visibility
  • Cross‑functional influence: trusted by technical and business leaders
  • can translate ambiguous pain points into precise product and delivery requirements
  • High agency and grit in ambiguity
  • Executive communication: you can brief CFOs and boards as fluently as you coach analysts and engineers
  • Pattern recognition across multiple areas of a deployment with the ability to crystallize reusable playbooks
Job Responsibility
Job Responsibility
  • Lead major enterprise deployments: Drive complex, high‑stakes rollouts on time and in budget, with clear success metrics tied to operational and financial outcomes
  • Orchestrate cross‑functional strike teams: Coordinate Deployment Strategy (DS), Forward‑Deployed Engineers, Engineering, Product, and Analytics from discovery through migration, UAT, cutover, and post‑go‑live stabilization
  • Codify the playbook: Build reusable accelerators such as migration frameworks, QA protocols, change‑management templates, and stakeholder comms that improve speed and quality across deployments
  • Be the voice of the customer: Synthesize field signals into crisp product requirements, shape the R&D roadmap, and close the loop by validating that shipped capabilities deliver measurable customer value
  • Manage risk with precision: Surface critical path, anticipate blockers in messy legacy environments, and implement mitigation plans that keep delivery on track
  • Drive continuous value creation: After go‑live, lead iterative workflow redesign and AI agent introduction to expand impact quarter over quarter
  • Lead cross‑functional teams: Set direction and standards for the deployment team you’re staffed with (DS, FDEs, engineers, product, analytics) through influence and operating cadence
  • Own the engagement end‑to‑end: Act as deal/case lead across scope, SOWs, change orders, timelines, risk, budget, and value tracking
  • Run executive steering and stakeholder comms: Drive cadence with customer senior leadership, align on objectives and success metrics, and ensure rapid decision‑making
  • Lead staffing and throughput Define needed skills and capacity, request and onboard team members, set ways of working, and unblock execution
What we offer
What we offer
  • competitive salary plus a meaningful stake in the company via equity, and 401k plan
  • comprehensive medical, dental, & vision benefits
  • pre-tax deductions for public transportation, rideshare services, and parking expenses
  • Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
  • quarterly budgets for team and company outings
  • flexible paid time off, sick days, and 11 company holidays
  • 12 weeks off for both birthing and non-birthing parents - fully paid
  • Fulltime
Read More
Arrow Right

Senior director product marketing

GEICO is looking for a customer-centric, dynamic leader with extensive P&L overs...
Location
Location
United States , Chevy Chase; New York City
Salary
Salary:
195000.00 - 315000.00 USD / Year
geico.com Logo
Geico
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in brand marketing preferably with a Fortune 500 company
  • Bachelor's Degree
  • MBA preferred
  • Change agent who thrives in creating clarity in ambiguity
  • Ability to drive strategy and execute with speed and high quality
  • Comfortable producing and overseeing a high volume of work
  • Experience in transformational organizations providing clear analysis of future opportunities and guidance on how to act now
  • Significant experience in developing presentations for audiences at all levels
  • Experience in evaluating creative concepts and assets based on strategic alignment and business impact
  • Strategic thinker with the ability to inspire confidence from, and to collaborate with colleagues, internal stakeholders, and executive leaders
Job Responsibility
Job Responsibility
  • Analyze untapped customer opportunities and product/service white space, to identify new business and profit growth areas, as well as opportunities to grow brand favorability
  • Lead the creation of short and long-range business plans, setting objectives, mapping out the unit economics, determining key initiatives, and identifying KPIs grounded in consumer insights
  • Maintain an in-depth understanding of business growth drivers, risk factors, and data trends related to customer acquisition, retention and cross-sell
  • Identify territories and moments rooted in clear insights for media selection and creative development
  • Produce quarterly brand business reviews highlighting actionable insights that Marketing practice leaders can use to enhance future work and improve business results going forward
  • Collaborate with Finance and PPM stakeholders to align on LOB goals and monitor progress against those goals
  • Partner with Marketing Finance to build LOB budgets and investment allocations across customer segments and distribution channels
  • Set the strategic agenda that will keep the cross-functional Marketing department focused on the business and customer priorities
  • Partner with COE specialists across sponsorship, media, creative, analytics, influencer, entertainment, corp comms, and customer journey marketing
  • Deliver clear customer-first connected journeys outlining what to communicate, setting the actions we want the customer to take, and driving cohesion in the Marketing plan for optimal business outcomes
What we offer
What we offer
  • Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
  • Financial benefits including market-competitive compensation
  • a 401K savings plan vested from day one that offers a 6% match
  • performance and recognition-based incentives
  • and tuition assistance
  • Access to additional benefits like mental healthcare as well as fertility and adoption assistance
  • Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year
  • Fulltime
Read More
Arrow Right
New

SEN teaching assistant

Launch Your Career in Specialist Education: SEN Teaching Assistant. Join us at t...
Location
Location
United Kingdom , Chaldon, Surrey
Salary
Salary:
23210.00 - 24818.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
April 10, 2026
Flip Icon
Requirements
Requirements
  • Minimum of GCSE Maths and English Grade 4 (or equivalent)
  • A good understanding of Safeguarding principles and Child Protection procedures
  • A proactive approach to managing a range of behaviours, including those that are challenging
  • A willingness to be flexible in your response
Job Responsibility
Job Responsibility
  • Helping students with their learning, social development, and overall wellbeing in a safe, caring environment
  • Implementing a tailored approach to positive behaviour management, adapting your style to meet individual needs, and encouraging independence
  • Working closely with the teacher to deliver, adjust, and reinforce learning activities and providing essential resources
  • Actively championing the welfare and positive wellbeing of all pupils
  • Providing meaningful feedback to the teaching staff on a student's progress, behaviour, and relationships
What we offer
What we offer
  • Fully Funded Training & Qualifications
  • Enhanced Pension & Life Assurance
  • Free membership to our Health Cash Back Plan
  • Employee Assistance Programme
  • Perkbox (high street discounts)
  • Bike to Work scheme
  • Optional Car Lease scheme
  • Free parking on site
  • £300 Refer a Friend Bonus
Read More
Arrow Right
New

Multi-Skilled Carpenter

A fantastic opportunity has arisen for an experienced and highly competent Multi...
Location
Location
United Kingdom , Bournemouth
Salary
Salary:
24.00 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 16, 2026
Flip Icon
Requirements
Requirements
  • Proficient in all aspects of Carpentry
  • Confidently handle minor duties in other trades
  • Full clean UK Driving License
  • Own materials/tools
  • High standards of workmanship
  • Ability to work independently to deadlines
  • Excellent time management and reliability
Job Responsibility
Job Responsibility
  • Carry out comprehensive refurbishment work
  • Complete a wide range of minor multi-trade duties to ensure properties are brought back to standard quickly and efficiently
  • Minor Plumbing tasks
  • Tiling (floors and walls)
  • Decorating (painting and prep work)
What we offer
What we offer
  • Van Provided
Read More
Arrow Right
New

Social Work Assistant / Support Worker - Child & Family Contact Work

Randstad is currently recruiting for experienced Social Work Assistants or Suppo...
Location
Location
United Kingdom , Wrexham
Salary
Salary:
22.00 - 28.00 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
March 26, 2026
Flip Icon
Requirements
Requirements
  • Experience in Children services
  • Be able to manage challenging situations
  • Be person centred
  • Parent Assessment trained
  • Ability to model and teach safe parenting skills during supervised sessions
Job Responsibility
Job Responsibility
  • Supervised contact work with baby and siblings
  • Supporting and teaching parents safe care routines
  • Observing and recording interactions
  • Providing clear, professional feedback
  • Working within safeguarding and legislative frameworks
What we offer
What we offer
  • Dedicated consultant for ongoing support
  • Access to accredited training
  • Weekly payroll with competitive rates
  • Flexible working options
  • Opportunity to work with a leading local authority
  • Weekly job updates
  • Refer-a-friend scheme - earn up to £300 (T&Cs apply)
  • A full range of free training e-learning courses are available
!
Read More
Arrow Right
New

Business Analyst

Business Analyst- Payables
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
March 26, 2026
Flip Icon
Requirements
Requirements
  • 4 years experience
Job Responsibility
Job Responsibility
  • Processing Payments:Receiving and processing various payment methods, such as checks, ACH, wires, and credit cards.
  • Payment Matching:Accurately matching incoming payments to the corresponding open invoices on customer accounts.
  • Discrepancy Resolution:Investigating and resolving any payment discrepancies or unapplied cash.
!
Read More
Arrow Right
New

SEN English Teacher

Dedicated Special Needs English Educator - Liverpool. Are you a committed and se...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
March 26, 2026
Flip Icon
Requirements
Requirements
  • Qualified Teacher Status (QTS)
  • At least six months of relevant experience
  • Experience with students who have a variety of special needs-especially Autism, ADHD, Specific Learning Difficulties (SLD), and Profound and Multiple Learning Difficulties (PMLD)-is a significant advantage
  • Enhanced DBS check or be prepared to apply for one
  • Legal right to work in the UK
Job Responsibility
Job Responsibility
  • Customising the English curriculum and teaching approaches to cater to your student's varied requirements
  • Implementing and adjusting different literacy frameworks to boost student advancement
  • Fostering a secure, encouraging, and welcoming educational setting
  • Forming solid, constructive connections with students, their parents, and fellow staff
  • Applying effective classroom management techniques to maintain a productive and attentive environment
What we offer
What we offer
  • A competitive wage
  • A £300 referral bonus
  • Access to specialised career development programs
  • Continuous support through our robust school collaborations
!
Read More
Arrow Right