Agent Call Center Hotel Job at Marriott Bonvoy (Bucharest)

Call Center Agent

A Call Center Agent will be the first point of contact for many of our guests, y...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Customer Orientation: Strong focus on customer service with the ability to communicate in a friendly and professional manner, delivering a welcoming and solution-oriented experience
Communication Skills: Excellent verbal and written communication skills, capable of conveying information clearly and effectively
Problem-Solving Abilities: Proficiency in handling guest inquiries and resolving issues quickly and effectively, always aiming for customer satisfaction
English Proficiency: Advanced level of English, both spoken and written, ensuring smooth communication with international guests
Attention to Detail: High accuracy in managing information, ensuring that all communication and reservation details are correct
Multitasking Ability: Capacity to handle multiple inquiries simultaneously while maintaining high service quality
Organizational Skills: Strong organizational skills to manage information efficiently
Adaptability: Ability to manage high-pressure situations and adapt to changing circumstances in a dynamic environment
Positive Attitude: Friendly, positive demeanor that contributes to a welcoming environment for guests
Work Experience: 2 Years

Job Responsibility

Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times
Provide guests with complete and accurate information on hotel facilities, rates, and available services
Keep accurate records of communication and update the reservation system as required
Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled
Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

Reservation Agent - Hotel Arts Barcelona

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Guest Service Center Agent

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Indonesia , Surabaya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None (License or Certification)

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Hotel Booking Agent

Hotel Booking Agent Capital Vacations is urgently hiring in our Hotel Booking D...

Location

United States , Springfield

Salary:

17.00 USD / Hour

Capital Vacations

Expiration Date

Until further notice

Requirements

1+ year Administrative or Office work preferred
Excellent verbal communication skills
Fast learner who eager to increase your knowledge and skillset
Ability to multi-task and perform well under pressure
Functional knowledge of computers and basic computer programs
Excellent communication skills
Proficient in basic PC knowledge
Microsoft Office experience is preferred
proficient in Microsoft excel is required
Must enjoy a team environment

Job Responsibility

Check all Marketing Emails
Check all booking sheets to ensure nothing is booked on blackout dates and that dates are available
Email or fax hotels and vendors
Keep up to date Blackout List
Check condo availability
Pull manifests for all arrivals
All other duties assigned

What we offer

Health insurance
Dental insurance
Vision insurance
Life insurance
401K
PTO
Discounts to attractions and shows in Branson
Paid training
Paid weekly
Medical Insurance

Fulltime

Hotel Booking Agent

Capital Vacations is urgently hiring in our Hotel Booking Department at our Spri...

Location

United States , Springfield

Salary:

17.00 USD / Hour

Capital Vacations

Expiration Date

Until further notice

Requirements

1+ year Administrative or Office work preferred
Excellent verbal communication skills
Fast learner who eager to increase your knowledge and skillset
Ability to multi-task and perform well under pressure
Functional knowledge of computers and basic computer programs
Excellent communication skills
Proficient in basic PC knowledge
Microsoft Office experience is preferred
proficient in Microsoft excel is required
Must enjoy a team environment

Job Responsibility

Pays flat hourly rate of $17 per hour
Check all Marketing Emails
Check all booking sheets to ensure nothing is booked on blackout dates and that dates are available
Email or fax hotels and vendors
Keep up to date Blackout List
Check condo availability
Pull manifests for all arrivals
All other duties assigned.

What we offer

Health, Dental, Vision, & Life Insurance
401K
PTO
discounts to attractions and shows in Branson
paid training
sign on bonus
Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays

Fulltime

Revenue Manager

The Starwood Revenue team is one of the main secrets behind our brand’s success....

Location

United States , Austin

Salary:

Not provided

Starwood Hotels

Expiration Date

Until further notice

Requirements

A post-secondary diploma or degree would be a plus
Excellent knowledge on distribution strategies associated with PMS, CRS, and GDS (HMS and Sabre)
Knowledge on various central reservations systems
3rd party extranets and chain CRS
Hotel Revenue Management experience related to pricing, budgets, pace and performance
High level of analytics is involved in this job. Excellent command over Excel, visual basic, access, etc.
Excels at communication, both verbal and written
Is flexible and willing to meet the demands of busy operations.

Job Responsibility

Support ADORM with revenue strategy, distribution, and pricing for multiple properties
Support Distribution initiatives, by increasing hotel room revenues from channels such as Direct Web, voice, GDS or 3rd party intermediaries such as Online Travel Agents
Coordination: Working with various 3rd party internet marketing vendors, CRS providers and other intermediaries that are used daily to increase hotel revenues
Identifying (and deploying) RM & Distribution tools and technology requirements for Starwood managed hotels
Staying on top of demand trends and market conditions and ability to translate into revenue management strategies used to realize the maximum amount of revenue for the hotels
Presents strategy recommendations to the General Managers and Director of Sales & Marketing and is then responsible for implementing and monitoring this strategy
Maintains oversight over the Reservations Departments (on property or call center based), works closely with the Sales & Marketing, Catering, Finance and Front Office departments.

Fulltime

Reservation Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Vietnam , Da Nang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the same role.

Job Responsibility

Identify new reservations sales business to achieve personal and property revenue goals
Understand overall market including competitors' strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them
Close best opportunities for the property based on market conditions and property needs
Monitor same day selling procedures to maximize room revenue and control property occupancy
Gain understanding of property's primary target customer and service expectations
Serve customer by understanding their business, business issues and concerns to offer better business solution
Respond to incoming reservations sales opportunities for the property that are outside parameters of Event Booking Center
Use negotiating skills and creative selling abilities to close on business and negotiate contracts
Use sales resources and administrative/support staff effectively
Assist in monitoring group reservation forecast data

Fulltime

Reservation Manager

JOB SUMMARY: Responsible for soliciting and managing of reservations sales-relat...

Location

Saudi Arabia , Amaala

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Soliciting and managing of reservations sales-related opportunities
Managing and providing training and work assignments to Reservations Sales staff
Actively up-selling each business opportunity to maximize revenue opportunity
Achieving personal and team related revenue goals
Driving customer loyalty by delivering service excellence throughout each customer experience
Identifying new reservations sales business to achieve personal and property revenue goals
Understanding the overall market including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knowing how to sell against them
Closing the best opportunities for the property based on market conditions and property needs
Monitoring same day selling procedures to maximize room revenue and control property occupancy
Responding to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center

Fulltime

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Agent Call Center Hotel

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