Agent Call Center Hotel Job at Marriott Bonvoy (Bucharest)

Supervisor, Reservations Contact Center

As the Supervisor of the Reservations Call Center, you will be responsible for s...

Location

United States , Sandusky

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

High school diploma/GED required
Bachelor's Degree in related field preferred
2-4 years of related work experience required
Ability to work and concentrate in a fast paced environment and effectively use Microsoft Office products
Ability to prioritize tasks and work on multiple projects at any given time
Calm demeanor with strong verbal and written communication sills
Ability to work nights, weekends and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Job Responsibility

Ensure daily supervisor checklist tasks are completed each day which include but are not limited to daily stats, arrivals, cancellations, transfers, refunds, night audits when necessary, no shows, daily revenue/room forecast, entering third party reservations, respond to guest emails, and other duties as needed
Supervise the training of seasonal/part time reservation agents on booking 5 Cedar Point properties, World's of Fun Village, King's Dominion KOA, and Carowinds' Camp Wilderness
In addition, prepares agents to answer the park information line and PBX line for Cedar Point
Oversee observation of reservation agent phone calls and online chats for training purposes to ensure agents are using proper guest service and proper etiquette
Resolve and supervise calls from guests with concerns and complaints
Reviews guests concerns with reservation agents involved to ensure guests are receiving proper information and service
Monitor daily staffing levels making adjustments when necessary based on phone volume for the day
Supervise daily operation of call center, making adjustments to agent responsibilities and skillsets in real time
Liaison for hiring
Assist with incoming phone calls and online chats as needed

What we offer

3 weeks paid vacation, which increases with seniority
Paid sick time
Several medical coverage options to fit your needs best
401K match
FREE entry to all of our parks and water parks
Discounts on food and merchandise at all of our parks
Complimentary tickets for friends and family
Full-time employee events and gatherings

Fulltime

Agent Call Center Hotel

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Romania , Bucharest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Core/Reservation Agent

As a Core Agent at Four Seasons Red Sea, you will be the key connection between ...

Location

Saudi Arabia , Red Sea

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proficiency in written, spoken, and reading English and Arabic
Previous hotel or call center experience preferred
Strong communication and multitasking skills
Familiarity with hotel systems and reservations software is an advantage
Locals only, as per Saudi Labor Law

Job Responsibility

Be the key connection between guests and the hotel’s services
Ensure every interaction is handled with care, professionalism, and efficiency
Manage guest inquiries
Coordinate reservations
Assist with service requests
Anticipate guest needs and deliver thoughtful, personalized service

What we offer

Competitive basic salary
Competitive live-out allowance
Travel allowance, if applicable
30 days of annual vacation
10 public holidays per year
Complimentary employee meals
Medical insurance
Life insurance
Employee Assistance Program
Worldwide complimentary room nights at Four Seasons hotels

Fulltime

Hotel Booking Agent

Capital Vacations is urgently hiring in our Hotel Booking Department at our Spri...

Location

United States , Springfield

Salary:

17.00 USD / Hour

Capital Vacations

Expiration Date

Until further notice

Requirements

1+ year Administrative or Office work preferred
Excellent verbal communication skills
Fast learner who eager to increase your knowledge and skillset
Ability to multi-task and perform well under pressure
Functional knowledge of computers and basic computer programs
Excellent communication skills
Proficient in basic PC knowledge
Microsoft Office experience is preferred
proficient in Microsoft excel is required
Must enjoy a team environment

Job Responsibility

Pays flat hourly rate of $17 per hour
Check all Marketing Emails
Check all booking sheets to ensure nothing is booked on blackout dates and that dates are available
Email or fax hotels and vendors
Keep up to date Blackout List
Check condo availability
Pull manifests for all arrivals
All other duties assigned.

What we offer

Health, Dental, Vision, & Life Insurance
401K
PTO
discounts to attractions and shows in Branson
paid training
sign on bonus
Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays

Fulltime

Call Center Agent

A Call Center Agent will be the first point of contact for many of our guests, y...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Customer Orientation: Strong focus on customer service with the ability to communicate in a friendly and professional manner, delivering a welcoming and solution-oriented experience
Communication Skills: Excellent verbal and written communication skills, capable of conveying information clearly and effectively
Problem-Solving Abilities: Proficiency in handling guest inquiries and resolving issues quickly and effectively, always aiming for customer satisfaction
English Proficiency: Advanced level of English, both spoken and written, ensuring smooth communication with international guests
Attention to Detail: High accuracy in managing information, ensuring that all communication and reservation details are correct
Multitasking Ability: Capacity to handle multiple inquiries simultaneously while maintaining high service quality
Organizational Skills: Strong organizational skills to manage information efficiently
Adaptability: Ability to manage high-pressure situations and adapt to changing circumstances in a dynamic environment
Positive Attitude: Friendly, positive demeanor that contributes to a welcoming environment for guests
Work Experience: 2 Years

Job Responsibility

Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times
Provide guests with complete and accurate information on hotel facilities, rates, and available services
Keep accurate records of communication and update the reservation system as required
Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled
Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

Core Agent

As a Communication Agent, you will play a key role in providing prompt and perso...

Location

Costa Rica , Peninsula Papagayo, Guanacaste

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proficiency in written, spoken, and reading English
Proficiency in written, spoken, and reading Spanish (preferred)
Basic computer skills (Word, Excel, email)
High School Diploma
Experience in Reservations and/or Front Office at a high-volume call center
Strong customer service, communication, and interpersonal skills

Job Responsibility

Provide general information and support to all callers
Operate the telephone switchboard, answering all incoming calls promptly
Utilize the Golden guest profile system
Manage guest interactions via phone, email, messenger, or fax
Accept and manage wake-up calls for guests
Handle “Do Not Disturb” requests, busy extensions, call transfers
Report and log any phone maintenance and operational issues
Handle chat messages accurately and efficiently
Respond appropriately to hotel emergencies or safety situations
Perform other tasks or projects as assigned by hotel management

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits as available

Fulltime

New

Reservation Agent

Location

India , Bengaluru

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in hotel reservations, guest services, or call center operations within a luxury or five‑star hospitality environment
Proven experience handling room reservations, rate plans, promotions, and upgrades with high accuracy
Hands-on experience using Property Management Systems (PMS) such as Opera or similar reservation systems
Experience managing high call volumes while maintaining professionalism and attention to detail
Strong background in upselling, cross-selling, and revenue optimization in line with brand service standards
Excellent verbal and written English communication skills
additional languages are an advantage

Job Responsibility

Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Handling complete EPBAX function, i.e. Internal and External calls
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior,Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities including an international career
Complimentary Dream Holidays at other Four Seasons Hotels and Resorts
Comprehensive Insurance coverage for Hospitalization and Personal Accident

Fulltime

Reservation Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property's primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solution
Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Assists in monitoring group reservation forecast data

Fulltime

Agent Call Center Hotel

Marriott Bonvoy

Location:
Romania , Bucharest

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 04, 2026

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Job Posted:
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