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Agent, Butler Service Desk

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Macao , Macao

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Answer, record, log, and process all guest calls, requests, questions, or concerns
  • Operate telephone switchboard station
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
  • Advise guest of any messages received
  • Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
  • Receive, record, and relay messages accurately, completely, and legibly
  • Activate/deactivate guest room message lights as appropriate
  • Instruct guests on how to access the internet
  • transfer guests with problems to provider's customer support line
  • Test communications equipment to ensure it works properly
  • Respond to special requests from guests with unique needs
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction
  • Dispatch bell staff or valet staff as needed
  • Follow all company policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Enter and locate information using computers and/or POS systems
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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