Agent-At Your Service Jobs

Agent-At Your Service

Marriott Bonvoy

Location:
China, Shanghai

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This position involves responding to guest inquiries and requests via multiple communication channels, maintaining positive working relationships, providing local information, processing requests, and ensuring guest satisfaction while adhering to company policies.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification

What we offer:

Equal opportunity employer
Encouragement and celebration of unique backgrounds
No discrimination on any protected basis, including disability and veteran status

Additional Information:

Job Posted:
November 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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