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Agent-At Your Service (Shomoos)

Saudi Arabia, Riyadh · Job Posted July 08, 2026
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Job Responsibility

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
  • Receive, record, and relay messages accurately
  • Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
  • Provide information to guests about room features, property amenities, and local areas of interest
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
  • Assist guests with accessing internet and guestroom entertainment

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None

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