Agent Assist Product Manager

As a Product Manager for the Agent Assist product suite at Cresta, you will play a critical role in building capabilities that enable human and AI agents to work together for the best possible customer experience. You will be customer-centric in your thinking and design, working with Engineering, Customer Success and our go-to-market teams to build products that empower human agents to resolve customer issues in real time, across every channel and language. You use data to drive decisions, own and manage complex problems and engage with multiple cross-functional stakeholder teams while asserting influence in Product decisions. You’ll be responsible for executing on our Summarization product strategy, gathering customer feedback and iterating on the various features to a comprehensive solution across multiple verticals like healthcare, insurance, airlines, hospitality and more. Additionally, you will drive and champion our Screen Recording capability, with the goal of understanding agents’ application usage and actions taken during conversations to better understand the impact of workflows and processes on agent productivity.