CrawlJobs Logo
Cresta Logo Cresta · IT - Software Development

Agent Assist Product Manager

United States 130000.00 - 190000.00 USD / Year · Job Posted February 17, 2026
Apply Position
Job Link Share

Job Description

As a Product Manager for the Agent Assist product suite at Cresta, you will play a critical role in building capabilities that enable human and AI agents to work together for the best possible customer experience. You will be customer-centric in your thinking and design, working with Engineering, Customer Success and our go-to-market teams to build products that empower human agents to resolve customer issues in real time, across every channel and language. You use data to drive decisions, own and manage complex problems and engage with multiple cross-functional stakeholder teams while asserting influence in Product decisions. You’ll be responsible for executing on our Summarization product strategy, gathering customer feedback and iterating on the various features to a comprehensive solution across multiple verticals like healthcare, insurance, airlines, hospitality and more. Additionally, you will drive and champion our Screen Recording capability, with the goal of understanding agents’ application usage and actions taken during conversations to better understand the impact of workflows and processes on agent productivity.

Job Responsibility

  • Work with customers and their proxies (our Customer Success and go-to-market teams) to identify needs and translate them into requirements for your product areas
  • Define and maintain the roadmap and backlogs for your ownership areas, balancing immediate customer needs with longer-term product goals
  • Partner with the engineering team and engage in technical discussions on architectural decisions, model evaluations, system design, and the feasibility of ML/AI capabilities to ensure solutions are scalable, reliable, and secure
  • Collaborate with the Professional Services team to implement playbooks and best practices for customer deployments in your product ownership areas in order to scale

Requirements

  • 3-5+ years of experience in product management, with a proven track record of driving product decisions, delivery and customer impact
  • Strong AI/ML systems and process thinking, with the ability to turn ambiguous problems into clear and structured requirements and drive alignment across multiple teams
  • Understand how to evaluate AI/ML solutions and defining the bar for what “good” looks like
  • Experience partnering cross functionally with stakeholders to deliver product launches
  • Analytical and data-driven mindset: skilled at working with product metrics, user feedback, and operational data to inform decisions
  • Ability to create early prototypes using various AI tools (eg: v0, Proto) for fast iterations
  • Excellent written and verbal communication skills
  • you can turn complex problems into clear narratives
  • Hands-on operator who thrives in fast-paced, evolving environments and is comfortable with taking on new technical challenges in an unfamiliar domain
  • Passion for AI, automation, and improving how teams build and deliver products

Nice to have

  • Experience building/managing browser based extensions and/or API-based custom apps
  • Experience with product and operational analytics tools like Looker, Hex etc
  • Familiarity with AI-driven or data-heavy SaaS platforms

What we offer

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees
  • Equity
Cresta - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Agent Assist Product Manager

8 matching positions

New

AI Technical Product Manager

At HubX we build mobile apps, used and loved by millions all around the world. W...
Location
Location
Turkey , Istanbul
Salary
Salary:
Not provided
hubx.co Logo
HubX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/MS in Software/Computer/Electronics/Industrial Engineering or related disciplines
  • Experience using and applying Large Language Models. You should know how to prompt-engineer them, how to evaluate them, and understand how they are tuned
  • Hands-on experience building or using LLM-powered agentic solutions
  • A healthy blend of general technical knowledge with a customer-focused mindset and empathy
  • Great communication skills and background knowledge for customers, stakeholders, and technical team
  • General knowledge of the ins and outs of development, UI/UX design and flows, agile framework, software development, scrum approach, and IT infrastructure
  • A desire to work in a fast-paced, results-driven environment
Job Responsibility
Job Responsibility
  • Creating business analysis documents, test cases, mockups, and prototypes to assist with development, including leveraging AI tools (e.g., LLMs) to accelerate documentation, generate scenarios, and validate edge cases
  • Analyzing metrics to understand customer and product performance, incorporating AI-driven insights (e.g., model outputs, user interactions with AI features, prompt success rates) to guide product decisions
  • Staying in sync with team members using agile approaches, while adapting workflows to support rapid experimentation and iteration of AI-powered features
  • Attending grooming sessions with the development team to clarify requirements, including defining AI-specific behaviors (e.g., prompts, expected outputs, fallback scenarios) and ensuring the team understands both product and model-related objectives
  • Partnering closely with technical teams by bringing clear, structured requirements to engineers, and actively contributing to discussions around LLM capabilities, constraints, and implementation trade-offs
  • Running qualitative and quantitative research to define ambiguous problems, including evaluating where AI/LLMs can provide value and validating hypotheses through data and experimentation
  • Designing, testing, and iterating on prompt strategies
  • understanding prompt engineering techniques and how they impact model performance and user experience
  • Evaluating LLM outputs using structured approaches (e.g., accuracy, consistency, safety, and relevance), and working with teams to improve model performance through fine-tuning or prompt adjustments
  • Collaborating on or contributing to the development of LLM-powered or agentic solutions, understanding how multi-step AI workflows operate and how they integrate into the product experience
What we offer
What we offer
  • Huge impact
  • Ownership and opportunity to take responsibility from day one
  • A competitive compensation package
  • A brand new Macbook and welcome kit
  • Private Medical Insurance & HPV Vaccine & Critical Women’s Health Coverage
  • Gym Reimbursement
  • A unique and top-notch office
  • Unlimited coffee from XPresso
  • Limitless Snacks & breakfast
  • Continuous education
  • Fulltime
Read More
Arrow Right

Technical Product Manager / Business Systems Analyst

We are seeking a highly motivated Technical Product Manager / Business Systems A...
Location
Location
United States , Austin
Salary
Salary:
40.00 - 50.00 USD / Hour
solomonpage.com Logo
Solomon Page
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Technical Product Management, Business Systems Analysis, or related technical platform roles
  • Strong understanding of modern web-based enterprise application architecture
  • Experience with API-first platforms and integrations, including REST APIs, SOAP, GraphQL, and event-driven systems
  • Strong understanding of distributed systems and enterprise integration patterns
  • Experience integrating third-party enterprise platforms and SaaS solutions
  • Familiarity with AI/LLM ecosystems including OpenAI, AI agent frameworks, conversational AI platforms, and Agent Assist solutions
  • Proven experience creating PRDs, BRDs, functional specifications, and user stories
  • Strong Agile/Scrum delivery experience
  • Experience with SQL and data-driven decision making
  • Strong analytical, troubleshooting, debugging, and problem-solving skills
Job Responsibility
Job Responsibility
  • Drive product ownership for customer support platform modernization initiatives
  • Translate business challenges and operational needs into scalable technical solutions and detailed product requirements
  • Partner with engineering teams to define APIs, workflows, system integrations, and platform capabilities
  • Collaborate with customer support operations, product managers, UX teams, architects, and third-party vendors to deliver unified support experiences
  • Create and manage PRDs, BRDs, user stories, acceptance criteria, functional specifications, MVP definitions, and release plans
  • Lead integration initiatives involving Genesys Cloud, AI-powered platforms, CRM systems, case management platforms, workflow orchestration tools, and internal/external APIs
  • Drive adoption of AI-enabled capabilities such as Agent Assist, Conversational AI, Intelligent Routing, Workflow Automation, and Knowledge Augmentation
  • Work closely with engineering teams on technical feasibility, release management, observability, production support, scalability, platform reliability, and technical debt prioritization
  • Analyze operational data and support workflows to identify optimization opportunities
  • Coordinate delivery and execution across geographically distributed teams
What we offer
What we offer
  • medical
  • dental
  • 401(k)
  • direct deposit
  • commuter benefits
  • Fulltime
Read More
Arrow Right

Senior Product Manager, Mobile Conversational AI

As a Senior Product Manager, Mobile Conversational AI, you will define and lead ...
Location
Location
United States , Austin
Salary
Salary:
Not provided
gm.com Logo
General Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of digital/software product management experience
  • 2+ years of hands-on product experience with conversational AI, virtual assistants, chatbots, voice interfaces, or LLM-powered products
  • Proven ability to own and ship a customer-facing experience end-to-end in a complex environment with many upstream dependencies
  • Strong understanding of LLMs, prompt design, retrieval, evaluation methods, and the trade-offs between model quality, latency, and cost, sufficient to make informed product decisions and partner credibly with AI/ML teams
  • Demonstrated success partnering with platform, backend, and agent teams to compose a single coherent product experience from independently delivered services
  • Excellent UX intuition for mobile, with experience working with Design on novel interaction patterns where best practices are still emerging
  • Expertise in defining metrics and using analytics, experimentation, and user research to drive product decisions
  • comfortable with tools such as Adobe, Mixpanel, Firebase, SQL, or equivalent
  • Strong written communication and narrative skills, able to articulate vision, strategy, and trade-offs clearly to engineers, designers, and senior executives
  • Demonstrated success leading cross-functional initiatives in fast-paced, matrixed organizations
Job Responsibility
Job Responsibility
  • Own the long-term vision, roadmap, and KPIs for the mobile conversational AI experience across iOS and Android, defining what 'great' looks like for customers interacting with GM via natural language
  • Lead the end-to-end customer experience, including entry points, conversation UI, voice and text modalities, response formatting, error handling, hand-offs to humans or deeper app flows, and continuity across sessions
  • Partner closely with agent, platform, and backend services teams to integrate new conversational use cases into the mobile experience, defining clear contracts, latency and quality expectations, and a consistent customer experience across agents built by different teams
  • Develop the interaction design system for conversational AI in collaboration with Design and Research, covering tone of voice, prompt patterns, suggested actions, citations/disclosures, and fallback behaviors
  • Define and drive the trust, safety, and quality bar for the experience, including policies for accuracy, transparency, escalation, and customer feedback loops
  • Establish success metrics (task completion, containment, CSAT, latency, deflection, engagement, retention) and build dashboards and review rituals to track and improve them over time
  • Run a continuous experimentation and evaluation program, A/B tests, prompt and model evaluations, and qualitative research, to iteratively improve customer outcomes
  • Work with Legal, Privacy, Cybersecurity, and Responsible AI partners to ensure the experience meets GM's standards for data handling, consent, and responsible AI
  • Collaborate with Customer Care, Marketing, and Brand teams to align the conversational experience with broader customer journeys and to surface insights from real conversations back into the product organization
  • Be the voice of the customer for conversational AI inside GM, communicating strategy, progress, and trade-offs clearly to senior stakeholders
  • Fulltime
Read More
Arrow Right

Product Manager, Data & Analytics

Userlane is a market-leading Digital Adoption Platform that empowers organisatio...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
userlane.com Logo
Userlane GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5+ years of product management experience on data/analytics products within a modern product organization
  • You've built analytics for executives or senior leaders
  • You start with the business question, not the data
  • You have strong opinions on data visualization for time-poor executives
  • You've worked in enterprise B2B (not B2C product analytics). Healthcare experience is a strong plus
  • You figure out what works by talking to customers and watching them use the product
  • You're capable of explaining things to engineers, salespeople, support agents and CEOs alike
  • You’re fluent in English (spoken and written)
Job Responsibility
Job Responsibility
  • Own Application Intelligence at Userlane
  • Delivering outcome-linked metrics: Evolve our HEART Analytics to connect usage data to business outcomes
  • Building for time-poor executives: Design analytics that bring insights to leaders
  • Scaling portfolio intelligence: Define how to connect engagement, cost and risk data across hundreds of applications
  • Connecting fragmented data sources: Define the integration strategy to combine Userlane behavioural data with cost data from SAM tools
  • Transforming insights into action: Define what turns raw usage data into insights that drive action
  • AI adoption governance: Extend analytics to measure how AI assistants and agents affect productivity, cost and ROI
What we offer
What we offer
  • Team & Culture: A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries
  • Impact: You’ll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems
  • Product strategy influence: Work directly with our VP Product to shape our 2026-2030 strategy as we expand into new sectors
  • Market: Userlane is among the global leaders in the rapidly growing Digital Adoption industry
  • Growth: Weekly 121s, a personalised skills assessment and development plan, on-the-job coaching and budget for events and training
  • Fulltime
Read More
Arrow Right

Senior Product Manager (XSIAM SIEM)

As a Senior Product Manager for the XSIAM SIEM team, you will play a critical ro...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
paloaltonetworks.com Logo
Palo Alto Networks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in product management within cybersecurity, data analytics, or enterprise B2B SaaS
  • Leadership Mindset with a proven track record of taking full accountability for a product domain and delivering results in a high-velocity environment
  • Communication & Influence with high-level collaboration skills to effectively lead and align on product deliverables across Engineering, Product peers, Field, and executive-level customer teams
  • Strategic Market Insight to synthesize market dynamics and customer pain points into a unique product vision
  • Technical Foundation with BSc/MS in Computer Science, Engineering, or equivalent technical/military experience
  • Demonstrated experience leveraging modern AI methodologies and developer workflows, such as Vibe Coding and AI-assisted engineering, to accelerate prototyping, validate technical feasibility, and scale innovation
Job Responsibility
Job Responsibility
  • Total Domain Ownership: Lead the end-to-end product lifecycle for a major SIEM pillar
  • Platformization & Competitive Value: Drive the shift from siloed legacy tools to a converged security platform
  • Customer & Stakeholder Engagement: Act as a primary liaison to our most significant global customers
  • Cross-Functional Collaboration: Serve as the central bridge between peer product teams, engineering, sales, and domain consultants
  • Advanced AI Roadmap: Own a forward-looking roadmap that integrates agentic AI into the SIEM workflow
  • Fulltime
Read More
Arrow Right

Ai Discovery + Web Personalization Product Manager (Agentic Web Lead)

Microsoft’s mission is to empower every person and every organization on the pla...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
  • Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
  • 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
  • 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn)
  • 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product)
  • Proven ability to translate AI-driven customer experiences into clear requirements, guardrails, and scalable operating models (assistants, decisioning, retrieval, or adjacent systems)
  • Strong understanding of structured data (Schema.org), page semantics, content extractability, and how AI/answer systems retrieve, rank, and reference content
  • Strong understanding of information architecture, modular content systems, funnels, attribution considerations, and Core Web Vitals
Job Responsibility
Job Responsibility
  • Own the Agentic Web strategy and operating model: Define the annual vision and roadmap across AI discovery, personalization, and on-site agent journeys, with clear intake, prioritization, and operating rhythms to sustain optimization at scale
  • Run AI discovery, AEO (Answer Engine Optimization) end to end: Set standards for answer-ready content and machine interpretability, and continuously monitor, troubleshoot, and evolve performance with SEO (Search Engine Optimization), content, and engineering as answer engines change
  • Launch and manage web personalization as a product: Own the full lifecycle from requirements and launch through ongoing roadmap delivery, tuning, and continuous improvement based on business priorities and customer signals
  • Ensure personalization platform reliability: Define SLAs, instrumentation, monitoring, and quality gates (signal freshness, latency, delivery health), and drive incident response and post-incident improvements with engineering and analytics
  • Productize and operate interactive agent experiences: Define agent vision and requirements, then own post-launch iteration of intent capture, journey handoffs, escalation paths, and recommendation quality through measurable learning loops
  • Build and maintain the intent and content model: Steward the unified intent layer, taxonomy, metadata, and module mapping that connects discovery signals, in-session behavior, and agent context so the system stays scalable and governable
  • Lead measurement and experimentation for long-term lift: Own dashboards and performance reviews, run an ongoing test-and-learn cadence to prove incrementality, scale winners, retire underperformers, and align cross-functional teams on actions and outcomes
  • Champion trust, safety, and governance: Embed privacy, accessibility, accuracy, provenance, and brand-voice guardrails into both launches and ongoing operations, ensuring the system remains compliant and trustworthy as content and models evolve
  • Fulltime
Read More
Arrow Right

AI product manager

At HubX we build mobile apps, used and loved by millions all around the world. W...
Location
Location
Turkey , Istanbul
Salary
Salary:
Not provided
hubx.co Logo
HubX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/MS in Software/Computer/Electronics/Industrial Engineering or related disciplines
  • Experience using and applying Large Language Models. You should know how to prompt-engineer them, how to evaluate them, and understand how they are tuned
  • Hands-on experience building or using LLM-powered agentic solutions
  • A healthy blend of general technical knowledge with a customer-focused mindset and empathy
  • Great communication skills and background knowledge for customers, stakeholders, and technical team
  • General knowledge of the ins and outs of development, UI/UX design and flows, agile framework, software development, scrum approach, and IT infrastructure
  • A desire to work in a fast-paced, results-driven environment
Job Responsibility
Job Responsibility
  • Creating business analysis documents, test cases, mockups, and prototypes to assist with development, including leveraging AI tools (e.g., LLMs) to accelerate documentation, generate scenarios, and validate edge cases
  • Analyzing metrics to understand customer and product performance, incorporating AI-driven insights (e.g., model outputs, user interactions with AI features, prompt success rates) to guide product decisions
  • Staying in sync with team members using agile approaches, while adapting workflows to support rapid experimentation and iteration of AI-powered features
  • Attending grooming sessions with the development team to clarify requirements, including defining AI-specific behaviors (e.g., prompts, expected outputs, fallback scenarios) and ensuring the team understands both product and model-related objectives
  • Partnering closely with technical teams by bringing clear, structured requirements to engineers, and actively contributing to discussions around LLM capabilities, constraints, and implementation trade-offs
  • Running qualitative and quantitative research to define ambiguous problems, including evaluating where AI/LLMs can provide value and validating hypotheses through data and experimentation
  • Designing, testing, and iterating on prompt strategies
  • understanding prompt engineering techniques and how they impact model performance and user experience
  • Evaluating LLM outputs using structured approaches (e.g., accuracy, consistency, safety, and relevance), and working with teams to improve model performance through fine-tuning or prompt adjustments
  • Collaborating on or contributing to the development of LLM-powered or agentic solutions, understanding how multi-step AI workflows operate and how they integrate into the product experience
What we offer
What we offer
  • Huge impact
  • Ownership, opportunity to take responsibility from day one
  • A competitive compensation package
  • A brand new Macbook and welcome kit
  • Private Medical Insurance & HPV Vaccine & Critical Women’s Health Coverage
  • Gym Reimbursement
  • A unique and top-notch office
  • Unlimited coffee from XPresso
  • Limitless Snacks & breakfast
  • Continuous education
  • Fulltime
Read More
Arrow Right

Principal Product Manager (Prisma SASE)

As a Principal Product Manager for Prisma SASE for MSPs, you will be responsible...
Location
Location
United States , Santa Clara
Salary
Salary:
171200.00 - 276825.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in product management roles in Networking, Security or Cloud domains
  • Technical degree in computer science, engineering or related technical discipline
  • Platform mindset with the ability to see the 'connective tissue' between different product lines and simplify them into a single user experience
  • Technical breadth in Networking to comfortably discuss Enterprise, Service Provider and Cloud Networking (e.g. MPLS, BGP, SD-WAN, CG-NAT, Cloud Interconnects)
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Develop deep understanding of Managed Services market and customer needs for Zero Trust Network Access and secure access to Internet, SaaS and Private Apps
  • Drive the adoption of Prisma SASE by Managed Service Provider partners and end customers by driving product innovation and solution development
  • Lead the evolution of the Service Provider (SP) Interconnect and 5G SASE by collaborating with wireline and wireless service providers worldwide
  • Develop a deep understanding of our security product portfolio to identify opportunities to drive productivity and operational gains by using Agentic AI innovations targeted at Partners
  • Assist field teams and customers by articulating our value proposition, competitive differentiation, and best practices for product implementation
  • Create and deliver compelling product communications, including whitepapers, demos, videos, and technical training for sales, customers, and partners
  • Engage with strategic customers through executive briefings and product evangelism to gather requirements and build strong relationships
  • Communicate product value effectively to both customers and internal business stakeholders using presentations and documentation
  • Fulltime
Read More
Arrow Right