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Agency Service Representative II

United States of America, Columbus Employment contract 17.61 - 22.01 USD / Hour · Job Posted July 03, 2026
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Job Description

The Agency Service Representative II will be responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.

Job Responsibility

  • Assists agents and brokers via telephone or written communication
  • Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life
  • Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day
  • Coordinates mailings and fulfillment requests
  • Assists in broker road shows
  • Provides reports to brokers
  • Works on special projects

Requirements

  • Requires a high school diploma or a GED equivalent and a minimum of 3 years of related customer service experience
  • or any combination of education and experience which would provide an equivalent background.

Nice to have

  • Previous health insurance industry experience preferred
  • Advanced benefits, claims processing or membership knowledge preferred
  • Bilingual may be preferred, not necessary

What we offer

  • comprehensive benefits package
  • incentive and recognition programs
  • equity stock purchase and 401k contribution
  • merit increases
  • paid holidays
  • Paid Time Off
  • incentive bonus programs
  • medical, dental, vision
  • short and long term disability benefits
  • 401(k) +match
  • stock purchase plan
  • life insurance
  • wellness programs
  • financial education resources

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