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The Agency Service Representative II will be responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.
Job Responsibility
Assists agents and brokers via telephone or written communication
Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life
Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day
Coordinates mailings and fulfillment requests
Assists in broker road shows
Provides reports to brokers
Works on special projects
Requirements
Requires a high school diploma or a GED equivalent and a minimum of 3 years of related customer service experience
or any combination of education and experience which would provide an equivalent background.
Nice to have
Previous health insurance industry experience preferred
Advanced benefits, claims processing or membership knowledge preferred