Agency Operations Manager Job at Phase 3 Marketing and Communications (Atlanta)

Manager, Commercial Agency Operations (Trucking)

We are seeking a Manager, Commercial Agency Operations (Trucking) position who w...

Location

United States , Miami; Fort Lauderdale

Salary:

97375.00 - 151700.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
Must be able to multi-task
Must be able to learn and apply large amounts of technical and procedural information
Prior experience with driving sales results
Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to, seeing, hearing, typing, and speaking
Must be able to speak in a clear, empathic, and professional manner via phone
Adheres to the GEICO Code of Conduct, company policies and operating principles
Compliance with GEICO’s driving standards and/or policy
Meets attendance standard at business location to perform necessary job functions and to facilitate interaction with subordinates and management
Valid driver’s license and auto insurance

Job Responsibility

Prospects, interviews, and approves new appointments to expand GEICO’s agency distribution
Manage agents within a designated area of responsibility using in person, virtual, phone, and email to build relationships, deliver trainings, and manage agency performance. Implements policies and procedures of the agency program
Analyzes territory to understand and detail where to spend time and resources to detail and execute a strategic plan to achieve growth and profitability goals
Understands and applies Commercial Insurance knowledge of Company’s commercial products, competitive placement, industry trends, sales tools, and agency technology to design and deliver an effective sales call using an effective sales model to assist the agency in solving problems and growing their revenue by increasing Company’s value within the agency
Prepares and documents effective pre-call strategies and IDENTIFIES new areas to aid the agency in growing its Company written premium, properly documenting each sales call and agency strategy supporting the sales process therein
Works with product management to identify new areas of opportunity. Compares and delivers competitive intelligence on ways to improve our industry position
Documents the best process to prospect, qualify and onboard new commercial agencies to expand Company’s agency distribution footprint
Documents the best processes to train principals, agents, and representatives to optimize their understanding and preference toward Company products and processes, providing feedback on competitive comparisons to product and the strategy team, as available
Monitors agent performance to action plans, identifies and documents needed actions and takes them as needed to help our partners (employees and agents) grow their business with Company
Creates and delivers annual, and semi-annual sales plans, regular updates and reporting to leadership to support strategic reporting

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment
Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams
Experience in leading global and regional teams across multiple time zones
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity
Strong analytical skills

Job Responsibility

Operational Service supporting the Agency Securities Lending Business
Support driving strategy across operational process
Partnering with Technology to ensure client experience meets highest standard
Contribution to cost and productivity targets
Driving standardized global service to support organic growth and New Business
Ensuring diverse and high calibre resource pool
Ensure continuity across regional construct
Provide senior escalation for aspects of Agency Securities Lending Operation
Represent Agency Securities Lending Operation at internal/external forums
Support Product/Business at Client meetings

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
Discretional annual performance related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Fulltime

In-House Creative Agency Creative Operations Manager

Citi's US in-house creative agency is looking for an Operations Lead to work wit...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6+ years of business control operations and metrics reporting experience
Advanced English skills is required
Agency experience (in-house agency experience is a plus)
Self-motivated with proven commitment to quality and attention to detail
Demonstrated project management and organizational skills
Strong interpersonal, business and communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Experience with workflow systems and data analysis
Excellent oral and written communications skills
Keen sense of urgency and eagerness for ownership

Job Responsibility

Point of contact for team member onboarding
Collaborate with Creative Operations Manager to identify inefficiencies and proactively refine and implement processes
Ensure day-to-day operations run seamlessly
maintaining team access to appropriate technology and software
Point of contact with stakeholders for workflow enhancement implementation and compliance reporting
Maintain updates and organization across process and system documents
Facilitate transfer and upload of final assets to vendors
Serve as backup to the Creative Operations Manager for team metrics, capacity, financial and business tasks
Conduct brainstorming sessions in a team setting to routinely improve internal user experience
Participate in project kickoff meetings, internal reviews and client presentation calls

Fulltime

Marketing Operations Manager / Marketing Project Manager APJ

Reporting to the Head of Content APJ (who is an empathy and growth mindset leade...

Location

Australia , Sydney CBD

Salary:

130000.00 - 140000.00 AUD / Year

Salt

Expiration Date

Until further notice

Requirements

5+ years’ experience managing agencies, content operations, or marketing operations, ideally in a regional or global context within a SAAS organisation ideally (not essential)
Strong project management skills: planning, tracking, and delivering on deadlines, with the ability to guide agencies and internal stakeholders
Experience implementing SOPs, managing SLAs, and optimising operational workflows
Proven budget management skills, including PO validation, invoice review, and financial reporting
Familiarity with project management tools, content management systems, asset libraries, and event technology platforms
Ability to track KPIs, analyse performance data, and translate insights into actionable improvements
Soft Skills: proactive problem-solver, calm under pressure, detail-oriented, adaptable, collaborative, and values-driven

Job Responsibility

Build and maintain strong relationships with content and event agencies across JAPAC, guiding them on expectations, processes, and compliance
Collaborate with internal stakeholders to align on project goals, timelines, and deliverables
Oversee project management for campaigns and events, ensuring milestones and deliverables are met & ensure clear SLAs, QA checkpoints, and smooth handoffs from intake to execution
Implement and optimise operational workflows, SOPs, and SLAs
Monitor budgets, validate POs and invoices, and provide KPI reporting
Serve as the central point of contact for agencies, resolving escalations and ensuring quality standards
Provide accurate KPI data (velocity, quality, ROI, efficiency) to leadership dashboards

What we offer

12-month maximum term contract (full paid leave entitlements) with a view to extending or converting to permanency
Work at a globally recognised tech innovator with an exceptional culture
Collaborate with world-class teams across the JAPAC region
Opportunities for career growth, skill development, and global exposure
A hybrid working model and a supportive team environment

Fulltime

Multidomain Operations Manager (Project Management Specialist) Project Manager - II

Barbaricum is seeking an experienced Multidomain Operations Manager (Project Man...

Location

United States , Indianapolis

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Top Secret/SCI Clearance
Minimum 8-10yrs experience in planning, scoping, developing, designing, and directing of major projects with broad requirements in Multidomain Operations focusing on Electronics Warfare and a secondary focus on Cyber Operations. Additional experiences in Intelligence Operations, Land Operations, Air Operations, Sea Operations, and Space Operations are desired.
Preferred experience is Electronics Warfare. Cyber and Intelligence experience will be considered.
Demonstrated experience with coordinating with external contributing agencies and organizations including various functional elements within the internal organization and establishing responsibilities and setting expectations
controlling and managing budgets and schedules.

Job Responsibility

Lead the planning, coordination, execution, and oversight of multidomain operations projects supporting Department of Defense (DoD) mission objectives
Manage complex projects involving Electronic Warfare (EW), Cyber Operations, Intelligence Operations, and other multidomain mission areas, ensuring alignment with operational requirements
Coordinate with government stakeholders, partner organizations, and cross-functional teams to establish project objectives, responsibilities, timelines, and deliverables
Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful project execution and mission outcomes
Facilitate collaboration across operational domains, including land, air, sea, space, cyber, and electromagnetic spectrum operations
Monitor project performance, identify risks and issues, and implement mitigation strategies to maintain cost, schedule, and performance objectives
Support the integration of operational, intelligence, cyber, and electronic warfare capabilities into unified mission planning and execution efforts
Prepare and deliver project status reports, briefings, and recommendations to senior leadership and government stakeholders
Ensure compliance with organizational policies, contractual requirements, and applicable DoD standards
Provide leadership, guidance, and oversight to project teams while fostering effective communication and coordination among all stakeholders

Fulltime

Security Operations Manager

The Operations Manager is a central leader in ensuring successful delivery of se...

Location

United States , New York

Salary:

66300.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
Work experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting

Job Responsibility

Manage the selection and placement process for new security professionals, including first-line supervisors
design and implement career development and performance improvement plans
evaluate low-performing employees for replacement, upgrade or transfer
Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements
maintain and publish weekly Open Post List and actively manage job openings within division/branch
Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times
ensure schedules are properly maintained in WinTeam and are updated regularly
Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing
maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed
Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Data Center IT Operations Manager

As a Microsoft Data Center IT Operations Manager (ITOM), you lead and manage a t...

Location

Canada , Toronto

Salary:

89300.00 - 163200.00 CAD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
3+ years’ experience managing physical operations in an IT and/or Critical Environment infrastructure
Ability to work flexible hours, non-business hours, or other scenarios required by rhythm of the business
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada
Five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time

Job Responsibility

Empowering a culture of safety, security, and compliance in all aspects of datacenter activities
Leading and managing a team of high-performing individual contributors and their ongoing talent development
Managing and overseeing datacenter site services, logistics, and deployment
Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
Analyzing production operations and initiate corrective actions to ensure operational stability
Initiate and establish quality standards for the datacenter teams and manage those initiatives through to completion
Learn, live, and coach the One Microsoft culture and values
Lead through change by bringing clarity, generating energy, and delivering success
Embody our culture and values

Fulltime

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Agency Operations Manager

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