Agency Operations Manager Job at Phase 3 Marketing and Communications (Atlanta)

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment
Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams
Experience in leading global and regional teams across multiple time zones
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity
Strong analytical skills

Job Responsibility

Operational Service supporting the Agency Securities Lending Business
Support driving strategy across operational process
Partnering with Technology to ensure client experience meets highest standard
Contribution to cost and productivity targets
Driving standardized global service to support organic growth and New Business
Ensuring diverse and high calibre resource pool
Ensure continuity across regional construct
Provide senior escalation for aspects of Agency Securities Lending Operation
Represent Agency Securities Lending Operation at internal/external forums
Support Product/Business at Client meetings

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
Discretional annual performance related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Fulltime

In-House Creative Agency Creative Operations Manager

Citi's US in-house creative agency is looking for an Operations Lead to work wit...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6+ years of business control operations and metrics reporting experience
Advanced English skills is required
Agency experience (in-house agency experience is a plus)
Self-motivated with proven commitment to quality and attention to detail
Demonstrated project management and organizational skills
Strong interpersonal, business and communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Experience with workflow systems and data analysis
Excellent oral and written communications skills
Keen sense of urgency and eagerness for ownership

Job Responsibility

Point of contact for team member onboarding
Collaborate with Creative Operations Manager to identify inefficiencies and proactively refine and implement processes
Ensure day-to-day operations run seamlessly
maintaining team access to appropriate technology and software
Point of contact with stakeholders for workflow enhancement implementation and compliance reporting
Maintain updates and organization across process and system documents
Facilitate transfer and upload of final assets to vendors
Serve as backup to the Creative Operations Manager for team metrics, capacity, financial and business tasks
Conduct brainstorming sessions in a team setting to routinely improve internal user experience
Participate in project kickoff meetings, internal reviews and client presentation calls

Fulltime

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Locum Agency Manager

This field-based role supports the delivery of exceptional customer service by l...

Location

United Kingdom , South East

Salary:

40000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Background in the insurance industry, ideally with knowledge of commercial and personal lines
Proven track record in team leadership and people development
Experience in operational management and customer-facing roles
Comfortable working independently and managing multiple priorities

Job Responsibility

Lead and coach agency teams to drive performance and service standards
Support agency partners with operational challenges and continuity planning
Manage relationships with self-employed agency leaders, overseeing businesses with varying scales of income
Contribute to regional leadership discussions and strategic initiatives
Ensure compliance with industry regulations and maintain professional development

Fulltime

Marketing Operations Manager

As the Marketing Operations Manager, you will be a critical part of the Channel ...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

Bachelor's degree is required (business or marketing major preferred)
2+ years of experience in marketing operations, project management, retail marketing, or a related field
Experience working with creative teams and managing marketing production workflows
Strong budgeting and financial management skills, with experience tracking and optimizing marketing spend
Familiarity with content syndication tools (e.g., Salsify, Syndigo) and e-commerce content management
Excellent project management skills with proficiency in tools like Airtable, or Trello
Retail or consumer goods experience preferred

Job Responsibility

Lead and manage the end-to-end creative process for channel marketing assets
Develop project timelines, align stakeholders, and ensure on-time delivery of marketing materials
Work closely with internal creative teams and external agencies to execute marketing initiatives
Optimize workflows to improve efficiency, ensuring clear communication between creative and channel marketing teams
Own and manage the channel marketing budget, tracking spend and ensuring alignment with business objectives
Partner with finance to approve budgets, process, manage vendor payments, and forecast expenses
Analyze budget utilization and recommend cost-saving opportunities without compromising marketing impact
Provide regular budget reporting and insights to key stakeholders
Oversee the management and optimization of Cricut’s content syndication tools to ensure seamless distribution of product content to retail partners
Maintain accuracy and consistency of product content across multiple retail platforms

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
tuition reimbursement
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Creative Studio Operations Manager

We’re looking for a Creative Operations Manager to run our creative studio and i...

Location

United Kingdom

Salary:

35000.00 - 50000.00 GBP / Year

Spekk

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in project management, traffic management, or creative operations, preferably in a creative agency or digital content environment
Proven ability to manage complex projects with many moving parts
Highly organized and detail-oriented
Clear and confident communicator
Experience working directly with clients or account teams
Passionate about process design and enforcement
Effective at leading meetings and rallying teams
Cool-headed and solutions-focused when challenges arise
Very comfortable with project management and collaboration tools
Experience working in remote or distributed teams

Job Responsibility

Support Creative Director
Oversee Creative Workflow
Ownership of Custom Ad Database
Project Management
Budget & Time Tracking
Stakeholder Communication
Process Design & Implementation
Enforce Operational Excellence
Resource & Traffic Management
Client Satisfaction

What we offer

Team trips to places like Barcelona, Nice and Mallorca (2-3 per year)
£500 one-off allocation for home office set-up
Fully remote workforce
Casa Spekk in Barcelona (our own ‘brand home’)

Fulltime

Director of Operations

We’re looking for a Director of Operations to lead the operational engine of our...

Location

United States , Cincinnati

Salary:

Not provided

Curiosity

Expiration Date

Until further notice

Requirements

10+ years of agency experience in operations, project management, or production management
5+ years in a senior operational role within a full-service creative or media agency
Proven success managing a book of business — balancing people, process, and profit
Hands-on experience with agency systems (Workfront, Monday.com, Asana, or similar)
Strong financial, vendor, and compliance management acumen
Collaborative leadership style and excellent communication skills

Job Responsibility

Lead Operations for a Book of Business: Oversee workflow, resourcing, and profitability for an assigned client portfolio
Optimize Agency Processes: Build and refine standardized systems for project management, resourcing, and delivery
Manage Resourcing & Capacity: Balance workloads, forecast staffing needs, and maximize team utilization
Oversee Vendors & Compliance Management: Maintain vendor relationships, contracts, and compliance documentation
Drive Financial Accountability: Partner with Account and Finance teams to monitor scopes, budgets, and operational efficiency
Champion Continuous Improvement: Identify bottlenecks, streamline workflows, and elevate operational performance
Lead Pricing and Product evolution: A leader for new business proposals and agency product and pricing
Lead Agency Onboarding for New Hires: Lead the end-to-end onboarding process to ensure all operational processes, tools, and procedures are effectively introduced and adopted
Oversee Productions: Lead productions for smaller projects and collaborate with a team on large-scale initiatives, ensuring all workflows, timelines, and processes are properly managed

Pharmacy Operations Manager

When you step behind the counter as a pharmacy operations manager, you’ll always...

Location

United States , Albertville

Salary:

22.50 - 31.00 USD / Hour

Walgreens

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
PTCB or ExCPT certification (except in Puerto Rico)
Has one year of work experience as a pharmacy technician in a retail or hospital setting
Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Requires willingness to work flexible schedule, including evening and weekend hours
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Job Responsibility

Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities
Ensures efficient pharmacy workflow and a positive patient experience
Serves as a full-time certified pharmacy technician
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions
Supervising pharmacy technicians and pharmacy cashiers
Responsible for the selection, scheduling, and development of pharmacy technician personnel
Leads training, coaching, and performance management of pharmacy technicians
Makes decisions regarding performance management including discipline and termination
Engages customers and patients by greeting them and offering assistance
Resolves customer complaints

What we offer

Health, dental and vision*
Prescription coverage
Retirement Savings Plan (401(k))
Employee discount
Work & life resources
Career development programs

Agency Operations Manager

Phase 3 Marketing and Communications

Location:
United States , Atlanta

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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