Agency Management - Secured Collections

Job Title – AVP Agency Management (Secured Loans Collections). Job Summary: Responsible for managing collection and recovery efforts for delinquent Secured loans portfolio. Ensuring efficient and effective recovery on the delinquent Secured loans portfolio while adhering to the regulatory requirement. Lead team of collection agents, set collections goals, develop strategies, and work closely with the agencies to resolves delinquent Secured loans portfolio. Initiate Legal action on the NPA portfolio Strong knowledge of legal process in secured products i.e. SARFAESI/ DRT/ CIVIL/ NCLT. Act as the liaison point for Legal counsel(s) assisting debt collections and manage the entire Legal journey on the NPA accounts. Manage “Risk” by way of identification & assessment and to mitigate such risk by implementing agreed strategy and by exercising good control. To ensure Bank’s laid down processes & polices are followed and customer fairness principles are adhered to all the time. Drive performance of External vendors matched against expected delinquency, Money Recovery Rate, Flow Rates & Loss rates. Implement C19 & C23 Agency Management Standards while providing direction & support to the External Collection Vendors. To maintain, HSBC’s internal control standards, including the timely implementation of internal & external audit points together with any issues raised by any external regulators.