Agency Insurance Claims Manager

• Be a claims advocate for clients
• take claim calls, assist clients with claims submission to carriers, aid with claims service issues and obtain / provide claim status updates
• Form relationships with carriers and TPAs, working closely with adjusters and other claims personnel on claims handling, ensuring proper and efficient claims resolution
• Analyze and interpret claims information from loss runs and other sources, drawing accurate conclusions
• Prepare status and analytic reports for Capstone Management and customers as required
• See claims issues through to resolution, while effectively communicating with client and internal team members on the status of the claims
• Establishing and building out the Capstone’s agency claims management process
• Partner with Carriers and TPA’s to assure accuracy of reserves, claim status, etc.

• Multi-line claims experience is ideal
• Experience working in an agency or brokerage environment is a plus
• Ability to effectively communicate both verbally and in writing
• Computer proficiency with agency management systems, web-based tools, and Microsoft (Outlook, Excel and Word)
• Ability to establish priorities in a fast-paced work environment and to organize time efficiently to meet or exceed deadlines
• Ability to build trust in the team that you will be able to execute on deliverables that were committed to without constant follow-up from other team members
• Ability to remain calm under pressure and in difficult situations, all while delivering excellent customer service

Experience working in an agency or brokerage environment is a plus

medical, dental, life and disability insurance, 401k, generous paid time off