Agency and Trust Operational Officer

• Process securities transactions, provide analytic input for traders and aid in review of derivative products
• Utilize data analysis tools and methodologies, in conjunction with professional judgement to make process improvement recommendations
• Resolve settlement related issues and escalate as needed
• Recommend solutions to resolve complex issues
• Participate in the implementation of assigned projects, including new products, services and upgrades to platforms
• Identify policy gaps and formulate new policies to enhance the streamlining of trade flow processes
• Monitor and provide solutions to errors to minimize risk to the bank
• Provide informal guidance, and/or on the job training to new team members
• Appropriately assess risk when business decisions are made
• Read, analyze, and interpret complex client contracts across various Portfolios
• Provide necessary comments and insights on business checklists
• Review and accurately input operational activities into the Issuer Services Workstation platform
• Review and diligently record evidence of all tasks performed
• Execute day-to-day activities in accordance with client contractual obligations
• Perform collateral obligations as per contract rules
• Review and process commission collection letters to clients
• Understand and execute the disbursement of funds workflow
• Review client instructions
• Ensure all transactions are executed within required timeframes
• Maintain daily control logs
• Process operational deal implementation and termination activities
• Provide assistance regarding projects related to Agency & Trust business
• Support LATAM Agency & Trust Operational activities end-to-end
• Update procedures, instructions, manuals, and checklists
• Act as backup for colleagues
• Assist in the review and preliminary validation of operational activities executed by more junior team members
• Learn and apply checking protocols
• Support more senior checkers in verifying complex transactions
• Escalate identified discrepancies
• Actively participate in training and feedback sessions
• Develop a strong understanding of the approval process

• 2-5 years of relevant experience
• Demonstrated comprehension of Treasury products, accounting and regulatory policies
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor's Degree/University degree or equivalent experience in Business, Accounting, or Finance
• Minimum of 5 years of progressive experience in the financial services industry, with a strong background as executor of operational activities either in fiduciary services, Agency & Trust, or a similar operational control environment
• Demonstrated aptitude and eagerness to develop into a Verification role
• Prior experience in a role requiring strict adherence to financial controls and regulatory compliance
• Fluency in Spanish is required
• Proficiency in English is required
• Knowledge of Portuguese is desirable
• Flexibility to work on holidays and across varying time zones
• Advanced knowledge in Microsoft Word, Excel, and PowerPoint
• Familiarity with Artificial Intelligence concepts and applications
• Capability to use multiple systems simultaneously

Knowledge of Portuguese is desirable