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General Motors Logo General Motors · IT - Administration

Aftersales Readiness Supervisor

Brazil, São Caetano do Sul · Job Posted February 17, 2026
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Job Description

The Aftersales Program Readiness Supervisor plays a strategic and highly collaborative role that spans multiple functions and regions. This position requires strong leadership, creativity, initiative, and exceptional communication skills. The supervisor will lead a team of engineers and provide both operational and strategic support to business partners and Customer Care & Aftersales organizations. The APRM team is accountable for the planning, coordination, and delivery of all Aftersales program requirements — including Owner Manuals, Service Instructions, Diagnostic Software, Special Tools, and other critical service readiness elements—to ensure full availability at vehicle launch.

Job Responsibility

  • Lead and develop a multifunctional engineering team, serving as the primary Aftersales focal point for new program development in the South America region
  • Support Product Teams and Aftersales stakeholders by delivering accurate, high‑quality, and timely responses to technical and service-related inquiries
  • Coordinate cross-regional integration and communication, ensuring seamless collaboration between global development teams and Aftersales organizations in South American markets
  • Monitor and manage the development of Aftersales deliverables, ensuring alignment with timing, quality, and content expectations defined in the Global Vehicle Development Process (GVDP)
  • Create and maintain program scorecards and status reports, providing clear visibility of risk, timing, and readiness to leadership teams
  • Guide teams through execution and decision-making processes, facilitating alignment, issue resolution, and collaborative problem-solving across multifunctional groups

Requirements

  • Bachelor’s degree in Engineering
  • Advanced or Fluent English (written and verbal)
  • Proficiency in project management tools and methodologies
  • Experience working in cross-cultural and cross-regional environments
  • Analytical and problem-solving skills, with the ability to anticipate risks and drive mitigation plans

Nice to have

  • Spanish communication
  • Knowledge of Global Aftersales Engineering functions, deliverables, and operation
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