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General Motors Logo General Motors · IT - Software Development

Aftersales Post Production Engineer

Brazil, São Caetano do Sul · Job Posted June 10, 2026
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Job Description

About the Role: Join a dynamic environment supporting projects for past model parts within Customer Care & Aftersales (CCA). You will develop and implement solutions to drive revenue, ensure parts availability, and meet customer needs. We are looking for a customer-focused professional who can deliver outstanding experiences and contribute to long-term customer loyalty.

Job Responsibility

  • Manage engineering activities and support cross-functional projects to drive CCA retention and profitability
  • Analyze and resolve service issues, engineering changes, and customer inquiries
  • Identify opportunities for parts optimization (supersession and de-proliferation)
  • Collaborate with internal partners (Supply Chain, Purchasing, Engineering, Quality, etc.)
  • Support development of service strategies and subsystem service plans
  • Build strong stakeholder relationships and represent GM in meetings
  • Lead continuous improvement initiatives to enhance processes and business performance

Requirements

  • Bachelor of Science Degree in Engineering, with activated CREA
  • Advanced English skills (writing, reading and speaking)
  • Understand Math/Drawings/Prints/Specifications/GD&T
  • Project Management skills (team work, organizational, priority setting, problem solving, negotiating, innovation & cost mgmt)
  • General understanding of engineering theory, principles, automotive production process, and service strategy development
  • Proficient in the use of Microsoft Office products, E2, Part Finder, Part AID, Electronic Service Information, and Global Document Management
  • Availability to work in São Caetano do Sul

Nice to have

  • Strong customer focus with ability to respond quickly and accurately to suppliers and distributors
  • Excellent communication and interpersonal skills
  • ability to work independently and collaboratively
  • High analytical capability to solve complex problems
  • Automotive service and manufacturing knowledge
  • Experience with service parts release and change management (ERAPA)
  • Familiarity with GM systems (GVDP, E2, GPDS, APM, TeamCenter, Service Publications)
  • Knowledge of quality systems and production part release processes
  • Intermediate Spanish
  • Proficiency in engineering and computer tools
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