Aftersales Manager Job at 360 Resourcing Solutions (Birmingham)

Aftersales Manager

This Aftersales Manager is a varied engineering and technical role where you wil...

Location

United Kingdom , Bedford

Salary:

55000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Technically minded though experience and qualification – likely mechanical or electrical engineering
Competent taking ownership for after sales product support for warranty issues and service
Open on your background as long as it’s capital equipment or industrial machinery
Strong team management and leadership experience
Be able to support the commercial team technically

Job Responsibility

Lead your product support team, remaining hands on where needed (currently four people)
Manage after sales issues including warranty claims, field service, technical support etc
Work closely with our production teams
Support presales technically and with sales tenders

What we offer

25 Days Holiday
Private medical
Company bonus

Fulltime

Aftersales Manager

Paul Rigby Ltd is a leading automotive retail group representing prestigious man...

Location

United Kingdom

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in an Aftersales Manager or senior Service Management role within the motor industry
Strong commercial awareness with a track record of delivering results
Excellent leadership and people management skills
Customer-focused with a passion for delivering an outstanding experience
Highly organised with the ability to manage multiple priorities
Strong understanding of workshop efficiency, parts operations, and aftersales KPIs
IT literate with experience using dealer management systems

Job Responsibility

Lead, motivate, and develop the Service and Parts teams to achieve and exceed targets
Drive customer satisfaction and retention through exceptional service delivery
Manage departmental budgets, forecasts, and performance KPIs
Ensure efficient workshop loading, productivity, and labour sales performance
Maintain effective cost control and parts stock management
Implement and monitor effective processes to maximise profitability
Ensure full compliance with manufacturer requirements, policies, and industry regulations
Handle customer escalations professionally and in line with company standards
Work collaboratively with the senior management team to support overall business objectives

What we offer

Competitive salary and performance-related bonus
Company car or car allowance
Manufacturer training and career development opportunities
Workplace pension scheme
Staff discounts
A supportive, professional, and friendly working environment

Aftersales Manager

An exciting opportunity has arisen for an experienced Aftersales Manager to join...

Location

United Kingdom , Kidlington

Salary:

40000.00 - 50000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Previous experience in an Aftersales Manager, Service Manager, or similar automotive leadership role
Strong leadership and people management skills
Commercial awareness with a results-driven approach
Excellent communication and organisational skills
Ability to work effectively in a fast-paced environment
Full UK driving licence preferred

Job Responsibility

Manage the day-to-day running of the aftersales/service department
Drive departmental performance, profitability, and efficiency
Lead, coach, and develop a high-performing team
Deliver exceptional customer satisfaction and retention
Monitor KPIs and implement performance improvements
Ensure compliance with company and industry standards
Build strong relationships with customers and colleagues

What we offer

Competitive salary package
Performance-related bonus scheme
Company car
Generous holiday allowance
Pension scheme with enhanced employer contributions
Staff discounts on vehicles, servicing, and repairs
Reward and discount platform access
Ongoing training and management development opportunities
Flexible working arrangements
Employee wellbeing support programme

Fulltime

Aftersales Manager

Due to internal promotion, we are recruiting an Aftersales Manager to join our s...

Location

United Kingdom , Birmingham

Salary:

46000.00 - 62000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum of 2 years experience as an aftersales manager
Ability to demonstrate a successful track record within the role
Ideally with Multi-Franchise experience
Ability to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency
Must have strong leadership and people management skills
Possess strong leadership, communication and organisational skills
Share our company values

Job Responsibility

Monitor and control costs in line with the business plan, whilst maintaining quality standards and Customer service
Ensure accurate collection and recording of customer data in line with Group standards
Ensure that the manufacturers standards are adhered to at all times
Make sure there is a safe working environment maintained at all times
Monitor colleague performance
Train and coach colleagues to support their success
Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average
Managing a team of Technicians, Service and Parts Advisors, helping them to achieve the highest standards of customer satisfaction
Lead your team to deliver their business objectives
Drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team

What we offer

Company car
25 days holiday rising with length of service plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity
On-going training opportunities
Career path and progression

Fulltime

Dealerpoint Manager

Renault Truck Commercials, part of the Volvo Group, is looking for a Dealerpoint...

Location

United Kingdom , Cardiff

Salary:

55000.00 GBP / Year

Renault Truck Commercials

Expiration Date

Until further notice

Requirements

Experienced senior leader with a proven track record within a Commercial Dealership
Strong commercial awareness
P&L Control
Planning & Organising skills
Ability to analyse data and formulate appropriate and timely actions

Job Responsibility

Grow the profitability of the business, through the management and development of the employees and customers, whilst striving to exceed the best vehicle industry standards through financial productivity, operating standards and customer & employee satisfaction
Excellence in Customer Service

What we offer

30% bonus
private health care
excellent pension contribution
company car
other work perks from being part of a prestigious global brand

Fulltime

Service Manager

Service Manager – Vertu Land Rover Truro. Are you a driven aftersales leader rea...

Location

United Kingdom , Truro

Salary:

50000.00 - 65000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience as a Service Manager or Aftersales Manager
Strong people‑leadership skills with the ability to mentor and motivate
A passion for delivering 5‑star customer service
Excellent organisational and commercial awareness

Job Responsibility

Lead, motivate and develop the Service Advisor and Workshop teams
To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service
To ensure accurate collection and recording of customer data in line with Group standards
To ensure that the manufacturers standards are always adhered to
To make sure there is a safe working environment which is maintained
To monitor colleague performance

What we offer

Highly competitive basic salary + performance bonus
Premium brand training & development pathways
Company car
Enhanced holiday entitlement & long‑service rewards
Pension scheme
Access to our online rewards platform giving you cash back and discounts for multiple retailers

Fulltime

Bodyshop Programmes Executive

The Bodyshop Programmes Executive role is a position supporting and assisting in...

Location

United Kingdom , Farnborough

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

At least two years’ experience in a similar role
Knowledge of automotive industry in general is necessary, and specifically an in depth understanding of the Motor Insurance and Accident management industries
Automotive commercial awareness, Aftersales and Retailer knowledge advantageous
Competent negotiator and able to influence at all levels
Excellent interpersonal, communication and presentation skills combined with a high level of personal numeracy and literacy
High level of self-motivation, organisation, initiative and flexibility
Ability to question complex information to identify cause and effect
Excellent Project Management skills
High level of competency in the use of MS Excel, Word and PowerPoint
Working understanding of Retailer DMS Systems, preferably ADP Drive and/or Pinnacle

Job Responsibility

Working with supplier partners to ensure the clients Consumables range of products are up to date with latest available technologies
Motivating the client's Group UK Retailer Network to support and accelerate the performance in the accident repair business
Work alongside client's Group UK departments to develop programmes that fit with NSC strategy, brand orientation, legality, profit and strategy requirements
To continue the development of the Accident related telematics programme A-Call & Proactive Care and to ensure that this programme realises its maximum potential
Convince and influence Retailer and Customer groups of the benefits of our client's Group Aftersales Accident Repair programmes
Proactively and reactively combat ever changing Bodyshop landscape
Identify any industry changes in line with market dynamics to ensure maximum uptake of accident repair programmes and best return on profit
Maintaining a significant breadth of knowledge about all Aftersales products and services and their impact on the commercial result sufficient to support the crafting of an effective Bodyshop Programme
Maintaining a high knowledge of the client's AG, UK and Retailer strategy in order to support aligned Body repair activity and growth

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Aftersales Manager

We’re looking for an Aftersales Manager to join our high‑performing team at Vert...

Location

United Kingdom , Rotherham

Salary:

35000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in an Aftersales or similar leadership role, ideally within a franchised motor environment
A consistent track record of improving performance, profitability, and efficiency
Strong, people‑focused leadership skills
Confidence working in a fast‑paced but structured environment
A practical understanding of motorcycles and parts operations
Alignment with our company values and a collaborative leadership style

Job Responsibility

Leading and supporting the Technicians, Service Advisors, and Parts Advisor to deliver excellent customer experiences
Monitoring costs in line with the business plan while maintaining quality and customer service standards
Ensuring customer information is recorded accurately and in line with Group requirements
Making sure manufacturer standards are consistently met
Coaching, mentoring, and developing colleagues by monitoring performance and helping individuals succeed through clear, supportive guidance
Putting clear, effective processes in place to achieve customer satisfaction levels above the manufacturer national average

What we offer

25 days’ holiday (increasing with length of service) plus bank holidays
Access to our online rewards platform with cashback and retail discounts
Preferential service rates
Colleague purchase scheme
Share incentive scheme
Pension
Enhanced maternity and paternity leave

Fulltime

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Aftersales Manager

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