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We’re looking for an Aftersales Manager to join our high‑performing team at Vertu BMW Motorrad Rotherham. This is a great opportunity to step into a visible, hands‑on leadership role within a small but successful dealership, where your impact will be felt every day. This role is ideal for someone who enjoys being present on the shop floor, working closely with both customers and colleagues. You’ll lead from the front, supporting the team while staying directly involved in day‑to‑day aftersales activity. As Aftersales Manager, you’ll oversee the service and parts functions, ensuring a smooth, customer‑focused experience from start to finish. At times, this role will involve overseeing the parts department independently, so strong motorcycle knowledge is essential.
Job Responsibility:
Leading and supporting the Technicians, Service Advisors, and Parts Advisor to deliver excellent customer experiences
Monitoring costs in line with the business plan while maintaining quality and customer service standards
Ensuring customer information is recorded accurately and in line with Group requirements
Making sure manufacturer standards are consistently met
Coaching, mentoring, and developing colleagues by monitoring performance and helping individuals succeed through clear, supportive guidance
Putting clear, effective processes in place to achieve customer satisfaction levels above the manufacturer national average
Requirements:
Experience in an Aftersales or similar leadership role, ideally within a franchised motor environment
A consistent track record of improving performance, profitability, and efficiency
Strong, people‑focused leadership skills
Confidence working in a fast‑paced but structured environment
A practical understanding of motorcycles and parts operations
Alignment with our company values and a collaborative leadership style
What we offer:
25 days’ holiday (increasing with length of service) plus bank holidays
Access to our online rewards platform with cashback and retail discounts