Aftersales Manager

• Lead and manage all aftersales operations, including service, maintenance, technical support, and spare parts functions
• Ensure high levels of equipment availability and reliability through effective maintenance planning and execution
• Develop and implement aftersales strategies to improve customer retention, service quality, and profitability
• Manage and support regional service teams, providing leadership, coaching, and performance management
• Monitor and improve key performance indicators (KPIs) relating to fleet uptime, response times, workshop productivity, and customer satisfaction
• Oversee parts inventory management to ensure optimal stock levels and minimise equipment downtime
• Build and maintain strong relationships with customers, acting as a key escalation point for technical and service-related matters
• Ensure compliance with manufacturer recommendations, health and safety regulations, and company procedures
• Work closely with operations, rental, and sales teams to support business growth and deliver exceptional customer service
• Manage departmental budgets and identify opportunities to improve efficiency and reduce costs.

• Proven experience in an Aftersales, Service, or Maintenance Management role within powered access, plant hire, construction equipment, material handling, or heavy equipment industries
• Strong technical knowledge of powered access equipment and maintenance practices
• Experience managing multi-site or regional service operations
• Excellent leadership, communication, and customer relationship management skills
• Commercially aware with the ability to drive operational performance and profitability
• GCC experience is highly desirable.

GCC experience

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