Aftersales Manager

• Monitor and control costs in line with the business plan, whilst maintaining quality standards and Customer service
• Ensure accurate collection and recording of customer data in line with Group standards
• Ensure that the manufacturers standards are adhered to at all times
• Make sure there is a safe working environment maintained at all times
• Monitor colleague performance
• Train and coach colleagues to support their success
• Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average
• Managing a team of Technicians, Service and Parts Advisors, helping them to achieve the highest standards of customer satisfaction
• Lead your team to deliver their business objectives
• Drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team

• Minimum of 2 years experience as an aftersales manager
• Ability to demonstrate a successful track record within the role
• Ideally with Multi-Franchise experience
• Ability to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency
• Must have strong leadership and people management skills
• Possess strong leadership, communication and organisational skills
• Share our company values

Multi-Franchise experience

• Company car
• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity
• On-going training opportunities
• Career path and progression