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Join one of the UK’s largest Motor Retailers and take your career to the next level! At Vertu BMW York we are looking for an experienced Aftersales Manager to lead our exceptional team.
Job Responsibility:
Managing costs in line with business plans whilst maintaining quality and service standards
Ensuring accurate customer data collection and compliance with Group and Manufacturer standards
Maintaining a safe working environment
Monitoring performance and coaching colleagues to achieve success
Driving processes that maximise customer satisfaction above manufacturer benchmarks
Requirements:
Proven success in a similar Aftersales leadership role, ideally within a franchised motor retailer
Strong leadership and people management skills
Ability to deliver results through performance improvement, profitability and efficiency
Excellent communication and organisational skills
A passion for driving business growth and exceeding customer expectations
What we offer:
25 days holiday (plus bank holidays), increasing with service
Access to our rewards platform with discounts and cashback