Aftersales Manager Job at Wallace Hind (Bedford)

Aftersales Manager

Paul Rigby Ltd is a leading automotive retail group representing prestigious man...

Location

United Kingdom

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in an Aftersales Manager or senior Service Management role within the motor industry
Strong commercial awareness with a track record of delivering results
Excellent leadership and people management skills
Customer-focused with a passion for delivering an outstanding experience
Highly organised with the ability to manage multiple priorities
Strong understanding of workshop efficiency, parts operations, and aftersales KPIs
IT literate with experience using dealer management systems

Job Responsibility

Lead, motivate, and develop the Service and Parts teams to achieve and exceed targets
Drive customer satisfaction and retention through exceptional service delivery
Manage departmental budgets, forecasts, and performance KPIs
Ensure efficient workshop loading, productivity, and labour sales performance
Maintain effective cost control and parts stock management
Implement and monitor effective processes to maximise profitability
Ensure full compliance with manufacturer requirements, policies, and industry regulations
Handle customer escalations professionally and in line with company standards
Work collaboratively with the senior management team to support overall business objectives

What we offer

Competitive salary and performance-related bonus
Company car or car allowance
Manufacturer training and career development opportunities
Workplace pension scheme
Staff discounts
A supportive, professional, and friendly working environment

Aftersales Manager

Due to internal promotion, we are recruiting an Aftersales Manager to join our s...

Location

United Kingdom , Birmingham

Salary:

46000.00 - 62000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum of 2 years experience as an aftersales manager
Ability to demonstrate a successful track record within the role
Ideally with Multi-Franchise experience
Ability to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency
Must have strong leadership and people management skills
Possess strong leadership, communication and organisational skills
Share our company values

Job Responsibility

Monitor and control costs in line with the business plan, whilst maintaining quality standards and Customer service
Ensure accurate collection and recording of customer data in line with Group standards
Ensure that the manufacturers standards are adhered to at all times
Make sure there is a safe working environment maintained at all times
Monitor colleague performance
Train and coach colleagues to support their success
Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average
Managing a team of Technicians, Service and Parts Advisors, helping them to achieve the highest standards of customer satisfaction
Lead your team to deliver their business objectives
Drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team

What we offer

Company car
25 days holiday rising with length of service plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity
On-going training opportunities
Career path and progression

Fulltime

Service Manager

Service Manager – Vertu Land Rover Truro. Are you a driven aftersales leader rea...

Location

United Kingdom , Truro

Salary:

50000.00 - 65000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience as a Service Manager or Aftersales Manager
Strong people‑leadership skills with the ability to mentor and motivate
A passion for delivering 5‑star customer service
Excellent organisational and commercial awareness

Job Responsibility

Lead, motivate and develop the Service Advisor and Workshop teams
To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service
To ensure accurate collection and recording of customer data in line with Group standards
To ensure that the manufacturers standards are always adhered to
To make sure there is a safe working environment which is maintained
To monitor colleague performance

What we offer

Highly competitive basic salary + performance bonus
Premium brand training & development pathways
Company car
Enhanced holiday entitlement & long‑service rewards
Pension scheme
Access to our online rewards platform giving you cash back and discounts for multiple retailers

Fulltime

Bodyshop Programmes Executive

The Bodyshop Programmes Executive role is a position supporting and assisting in...

Location

United Kingdom , Farnborough

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

At least two years’ experience in a similar role
Knowledge of automotive industry in general is necessary, and specifically an in depth understanding of the Motor Insurance and Accident management industries
Automotive commercial awareness, Aftersales and Retailer knowledge advantageous
Competent negotiator and able to influence at all levels
Excellent interpersonal, communication and presentation skills combined with a high level of personal numeracy and literacy
High level of self-motivation, organisation, initiative and flexibility
Ability to question complex information to identify cause and effect
Excellent Project Management skills
High level of competency in the use of MS Excel, Word and PowerPoint
Working understanding of Retailer DMS Systems, preferably ADP Drive and/or Pinnacle

Job Responsibility

Working with supplier partners to ensure the clients Consumables range of products are up to date with latest available technologies
Motivating the client's Group UK Retailer Network to support and accelerate the performance in the accident repair business
Work alongside client's Group UK departments to develop programmes that fit with NSC strategy, brand orientation, legality, profit and strategy requirements
To continue the development of the Accident related telematics programme A-Call & Proactive Care and to ensure that this programme realises its maximum potential
Convince and influence Retailer and Customer groups of the benefits of our client's Group Aftersales Accident Repair programmes
Proactively and reactively combat ever changing Bodyshop landscape
Identify any industry changes in line with market dynamics to ensure maximum uptake of accident repair programmes and best return on profit
Maintaining a significant breadth of knowledge about all Aftersales products and services and their impact on the commercial result sufficient to support the crafting of an effective Bodyshop Programme
Maintaining a high knowledge of the client's AG, UK and Retailer strategy in order to support aligned Body repair activity and growth

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Aftersales Manager

We’re looking for an Aftersales Manager to join our high‑performing team at Vert...

Location

United Kingdom , Rotherham

Salary:

35000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in an Aftersales or similar leadership role, ideally within a franchised motor environment
A consistent track record of improving performance, profitability, and efficiency
Strong, people‑focused leadership skills
Confidence working in a fast‑paced but structured environment
A practical understanding of motorcycles and parts operations
Alignment with our company values and a collaborative leadership style

Job Responsibility

Leading and supporting the Technicians, Service Advisors, and Parts Advisor to deliver excellent customer experiences
Monitoring costs in line with the business plan while maintaining quality and customer service standards
Ensuring customer information is recorded accurately and in line with Group requirements
Making sure manufacturer standards are consistently met
Coaching, mentoring, and developing colleagues by monitoring performance and helping individuals succeed through clear, supportive guidance
Putting clear, effective processes in place to achieve customer satisfaction levels above the manufacturer national average

What we offer

25 days’ holiday (increasing with length of service) plus bank holidays
Access to our online rewards platform with cashback and retail discounts
Preferential service rates
Colleague purchase scheme
Share incentive scheme
Pension
Enhanced maternity and paternity leave

Fulltime

Regional Aftersales Manager - APAC

This role will be responsible for Asia-Pacific countries on a permanent basis. R...

Location

Singapore

Salary:

Not provided

Lotus UK Manufacturing

Expiration Date

Until further notice

Requirements

Degree level in a business discipline (Mechanical, automotive or similar) is an advantage
Good knowledge of regional dealer network
Work experience in a car dealership/workshop, OEM experience (manufacturer, NSC, regional office) is an advantage
At least 7-10 years of proven experience in the automotive industry in technical areas, retail and/or regional office
Understanding of the entire after-sales process in a workshop from customer reception to workshop processes / parts supply / warranty processes and bodyshop
Good communication skills are essential, specifically the ability to communicate detailed instructions with technical and non-technical staff from different markets
Ability to speak and write English at a business level
A customer centric approach to every aspect of aftersales operations
Consistently deliver on promises and commitments
Willing to engage directly with end user customs in sometimes challenging and sensitive situations

Job Responsibility

Manage the after-sales business performance for the relevant region
Analyse business results and derive future business potential, new revenue and profitability streams, market activation fields and white spots
Conduct business discussion on the strategic development of the markets in the relevant region (medium and long term) and create a long-term after-sales business development strategy
Ensure after-sales customer satisfaction for the region
Conduct regular market visits and perform dealer audits
Creation of processes and guidelines to optimize technical inquiries
Support Lotus Retailer Partners in the resolution of customer issues
To keep pace with the latest technical developments in the automotive industry & all Lotus product information
Assist with the Over-The-Air software rollout to the end-customers
Assist with the rollout of service campaigns from the technical team

Aftersales Readiness Supervisor

The Aftersales Program Readiness Supervisor plays a strategic and highly collabo...

Location

Brazil , São Caetano do Sul

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering
Advanced or Fluent English (written and verbal)
Proficiency in project management tools and methodologies
Experience working in cross-cultural and cross-regional environments
Analytical and problem-solving skills, with the ability to anticipate risks and drive mitigation plans

Job Responsibility

Lead and develop a multifunctional engineering team, serving as the primary Aftersales focal point for new program development in the South America region
Support Product Teams and Aftersales stakeholders by delivering accurate, high‑quality, and timely responses to technical and service-related inquiries
Coordinate cross-regional integration and communication, ensuring seamless collaboration between global development teams and Aftersales organizations in South American markets
Monitor and manage the development of Aftersales deliverables, ensuring alignment with timing, quality, and content expectations defined in the Global Vehicle Development Process (GVDP)
Create and maintain program scorecards and status reports, providing clear visibility of risk, timing, and readiness to leadership teams
Guide teams through execution and decision-making processes, facilitating alignment, issue resolution, and collaborative problem-solving across multifunctional groups

Fulltime

Service Manager

Service Manager – Vertu Land Rover Chesterfield. Are you an experienced Service ...

Location

United Kingdom , Chesterfield

Salary:

50000.00 - 70000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A proven track record as a Service Manager or in a similar role
Strong leadership and people management skills to lead your team to deliver business objectives
Ability to increase performance, profitability, and operating efficiency
Excellent communication and organisational skills
A passion for delivering outstanding customer experiences and aligning with our company values

Job Responsibility

Implement and maintain effective processes to achieve customer satisfaction levels above the manufacturer national average
Monitor and control costs in line with the business plan while maintaining quality standards
Ensure accurate collection and recording of customer data in line with Group standards
Adhere to manufacturer standards at all times
Maintain a safe working environment
Monitor and drive colleague performance
Managing and motivating a 32-strong Aftersales team, including 17 skilled technicians

What we offer

25 days holiday rising with length of service plus bank holidays
Access to our online rewards platform with cashback and discounts
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity
Company Car
Ongoing training opportunities
Clear career path

Fulltime

Aftersales Manager

Wallace Hind

Location:
United Kingdom , Bedford

Category:
Manufacturing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 27, 2025

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Job Description:

Job Responsibility:

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Job Posted:December 27, 2025

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