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This Aftersales Manager is a varied engineering and technical role where you will not only manage after-sales issues including service, warranty and ECN’s for our machinery and equipment, but you’ll also be involved with NPI, tracking projects through to production and getting involved in pre-sales and tendering.
Job Responsibility:
Lead your product support team, remaining hands on where needed (currently four people)
Manage after sales issues including warranty claims, field service, technical support etc
Work closely with our production teams
Support presales technically and with sales tenders
Requirements:
Technically minded though experience and qualification – likely mechanical or electrical engineering
Competent taking ownership for after sales product support for warranty issues and service
Open on your background as long as it’s capital equipment or industrial machinery
Strong team management and leadership experience
Be able to support the commercial team technically
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