Aftersales Manager

We are seeking an experienced Aftersales Manager to lead our Service Department at our Hall Road, Norwich branch. This is a key leadership role focused on maximising departmental profitability while delivering outstanding customer satisfaction. As Aftersales Manager, you will motivate, develop, and coach the Service/Parts team to achieve exceptional performance. You’ll take ownership of departmental results, regularly reviewing financial performance, operating controls, and key metrics to ensure targets are met. You will also monitor the WIP and advance bookings daily, identifying any variances against budget and implementing effective action plans to address shortfalls. This position requires previous success in managing a busy, fast-paced Service Department, with the ability to combine commercial acumen and strong leadership to deliver consistent results.