Aftersales Manager Job at Thurlow Nunn (Norwich)

Aftersales Manager

This Aftersales Manager is a varied engineering and technical role where you wil...

Location

United Kingdom , Bedford

Salary:

55000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Technically minded though experience and qualification – likely mechanical or electrical engineering
Competent taking ownership for after sales product support for warranty issues and service
Open on your background as long as it’s capital equipment or industrial machinery
Strong team management and leadership experience
Be able to support the commercial team technically

Job Responsibility

Lead your product support team, remaining hands on where needed (currently four people)
Manage after sales issues including warranty claims, field service, technical support etc
Work closely with our production teams
Support presales technically and with sales tenders

What we offer

25 Days Holiday
Private medical
Company bonus

Fulltime

Assistant Aftersales Manager

This is a great opportunity to join our very successful aftersales team and prog...

Location

United Kingdom , York

Salary:

37500.00 - 42500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous managerial experience, either within an Assistant Aftersales Manager role or Senior Aftersales role
Exceptional communication skills
Full, valid UK driving license

Job Responsibility

Support the Aftersales Manager in the day to day management
Ensure all incoming work is planned
Manage the time and resource of the team
Assign the aftersales team to tasks ensuring productivity is maximised and deadlines are adhered to
Responsible for performance management
Lead, coach and develop the team

What we offer

25 days holiday rising with length of service plus bank holidays
Access to online rewards platform giving cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity
On-going training opportunities
Career path and progression

Fulltime

Aftersales Manager

Vertu SKODA Leicester is seeking an experienced and driven Aftersales Manager to...

Location

United Kingdom , Leicester

Salary:

55000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven success in an Aftersales Manager or Service Manager role within the motor trade
Ideally VAG experience, though not essential
Strong leadership and people management skills
Commercial awareness with the ability to drive growth and performance
Excellent communication, organisational and problem‑solving abilities
A commitment to delivering exceptional customer service

Job Responsibility

Lead and manage the Aftersales team, including Technicians, Service Advisors and Parts Advisors
Drive departmental performance, profitability and operational efficiency
Monitor and control costs in line with business plans
Ensure full compliance with manufacturer standards and Group processes
Maintain a safe, productive and compliant working environment
Coach, develop and motivate colleagues to achieve their full potential
Ensure accurate customer data capture and high-quality customer communication
Implement and maintain processes that deliver customer satisfaction above the national manufacturer average

What we offer

25 days holiday, rising with length of service, plus bank holidays
Access to an online rewards platform with cashback and retail discounts
Preferential service rates
Colleague purchase scheme
Share incentive scheme
Pension
Enhanced maternity and paternity benefits

Fulltime

Bodyshop Programmes Executive

The Bodyshop Programmes Executive role is a position supporting and assisting in...

Location

United Kingdom , Farnborough

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

At least two years’ experience in a similar role
Knowledge of automotive industry in general is necessary, and specifically an in depth understanding of the Motor Insurance and Accident management industries
Automotive commercial awareness, Aftersales and Retailer knowledge advantageous
Competent negotiator and able to influence at all levels
Excellent interpersonal, communication and presentation skills combined with a high level of personal numeracy and literacy
High level of self-motivation, organisation, initiative and flexibility
Ability to question complex information to identify cause and effect
Excellent Project Management skills
High level of competency in the use of MS Excel, Word and PowerPoint
Working understanding of Retailer DMS Systems, preferably ADP Drive and/or Pinnacle

Job Responsibility

Working with supplier partners to ensure the clients Consumables range of products are up to date with latest available technologies
Motivating the client's Group UK Retailer Network to support and accelerate the performance in the accident repair business
Work alongside client's Group UK departments to develop programmes that fit with NSC strategy, brand orientation, legality, profit and strategy requirements
To continue the development of the Accident related telematics programme A-Call & Proactive Care and to ensure that this programme realises its maximum potential
Convince and influence Retailer and Customer groups of the benefits of our client's Group Aftersales Accident Repair programmes
Proactively and reactively combat ever changing Bodyshop landscape
Identify any industry changes in line with market dynamics to ensure maximum uptake of accident repair programmes and best return on profit
Maintaining a significant breadth of knowledge about all Aftersales products and services and their impact on the commercial result sufficient to support the crafting of an effective Bodyshop Programme
Maintaining a high knowledge of the client's AG, UK and Retailer strategy in order to support aligned Body repair activity and growth

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Aftersales Manager

Join one of the UK’s largest Motor Retailers and take your career to the next le...

Location

United Kingdom , York

Salary:

55000.00 - 70000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven success in a similar Aftersales leadership role, ideally within a franchised motor retailer
Strong leadership and people management skills
Ability to deliver results through performance improvement, profitability and efficiency
Excellent communication and organisational skills
A passion for driving business growth and exceeding customer expectations

Job Responsibility

Managing costs in line with business plans whilst maintaining quality and service standards
Ensuring accurate customer data collection and compliance with Group and Manufacturer standards
Maintaining a safe working environment
Monitoring performance and coaching colleagues to achieve success
Driving processes that maximise customer satisfaction above manufacturer benchmarks

What we offer

25 days holiday (plus bank holidays), increasing with service
Access to our rewards platform with discounts and cashback
Preferential service rates
Colleague purchase scheme
Share incentive scheme
Pension plan
Enhanced maternity & paternity leave

Fulltime

Aftersales Manager

A classic Aftersales / Account Manager role selling components and spare parts u...

Location

United Kingdom

Salary:

Not provided

Wallace Hind

Expiration Date

Until further notice

Requirements

Proven track record of success in a field based or internal sales role selling engineered components or spare parts into the manufacturing and industrial markets
Ideally have sold spare parts or components used in packaging or process machinery used in the food industry
Any engineering background would be advantageous, particularly if you have previous experience in service engineering
Commercially aware and have a drive to succeed in sales

Job Responsibility

Classic account management and sales role
Selling spare parts and components used in packaging machinery used in the food industry
50% internal sales and 50% visiting clients nationally
60% existing account management and 40% business development

What we offer

Commission and Bonus
Hybrid Company Car

Fulltime

Service Manager

Lead Our Honda Aftersales Team – Service Manager Opportunity in Plymouth. Are yo...

Location

United Kingdom , Plymouth

Salary:

40000.00 - 52000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven success as a Service Manager
Strong people management and communication skills
Ability to deliver results through performance, profitability, and process excellence
A passion for the Honda brand and a commitment to outstanding customer care

Job Responsibility

Lead our Honda service department to deliver customer satisfaction above national averages
Drive profitability and efficiency while maintaining the highest quality standards
Ensure compliance with Honda’s exacting standards and our group processes
Inspire and develop your team to achieve their full potential
Maintain a safe, productive, and customer-focused environment

What we offer

Company car and a comprehensive benefits package
Career progression within one of the UK’s largest and fastest-growing dealer groups
Ongoing manufacturer training
25 days holiday (plus bank holidays)
Preferential service rates and colleague purchase scheme
Share incentive plan and pension
Enhanced maternity & paternity packages
Access to exclusive discounts and cashback offers

Fulltime

New

Service Reception Manager

We are looking for an experienced, customer-focused Service Reception Manager to...

Location

United Kingdom , Watford

Salary:

Not provided

Sytner BMW Worcester

Expiration Date

Until further notice

Requirements

Previous experience in a Service Reception, Service Advisor, or front-of-house leadership role within the automotive industry
Strong people management skills with the ability to motivate and develop a team
Excellent communication and customer service skills, with the ability to handle challenging situations
Highly organised, with strong attention to detail and the ability to manage multiple priorities
Comfortable working in a fast-paced environment with a focus on process excellence
Proficient in automotive DMS systems (e.g., Kerridge, CDK, Pinnacle) is desirable

Job Responsibility

Lead, motivate and develop the service reception team to deliver outstanding customer service
Oversee daily reception operations, ensuring smooth workflow from customer check-in through to vehicle collection
Support the Aftersales Manager with operational planning, performance targets, and customer satisfaction initiatives
Ensure accurate and timely communication between customers, the workshop, and the parts department
Handle escalated customer enquiries and complaints professionally and efficiently
Monitor and improve key metrics including CSI, efficiency of booking processes, and best advice conversions
Implement best practices for reception processes, phone standards, customer updates, and documentation compliance
Deliver ongoing coaching, training, and performance management for the reception team
Ensure all customer authorisations, job details, and system entries are accurate and compliant with brand and dealer standards
Support Aftersales projects, campaigns, and operational improvements

What we offer

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work

Fulltime

Aftersales Manager

Thurlow Nunn

Location:
United Kingdom , Norwich

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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Job Posted:
January 20, 2026