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Aftermarket & Warranty Engineer

Italy, Milan or La Spezia · Job Posted December 09, 2025
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Job Description

As part Aftermarket & Services department, the selected candidate will act as the reference point for aftermarket processes and customer management. He/she will be accountable—and when applicable, responsible—for addressing functional and non-functional issues after equipment delivery, involving relevant internal and external parties as needed.

Job Responsibility

  • Conduct root cause analysis reports, engaging Aftermarket Engineering and R&D as needed
  • Act as the main point of contact for both internal and external customers regarding claims, ensuring effective communication and resolution
  • Provide the necessary information to Commercial Operations to order and ship spare parts as required by warranties, and to the Field Service Manager to support site activities
  • Monitor and document claims in the relevant systems, ensuring accurate tracking and timely updates throughout the resolution process
  • Track all warranty-related costs in the appropriate systems, ensuring compliance with established procedures
  • Collaborate with Quality Control/Assurance and ensure corrective actions are implemented.

Requirements

  • Degree in Mechanical Engineering, preferably Master’s Degree or Bachelor’s degree
  • Strong experience in managing after market processes within the oil and gas industry
  • Customer management and coordination with internal functions
  • Must be familiar with field operations and technical (onsite) dynamics
  • Competences in MS Office package.

Nice to have

A background in pump issue troubleshooting (including pump system interaction) is nice to have

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