Aftermarket & Warranty Engineer

• Conduct root cause analysis reports, engaging Aftermarket Engineering and R&D as needed
• Act as the main point of contact for both internal and external customers regarding claims, ensuring effective communication and resolution
• Provide the necessary information to Commercial Operations to order and ship spare parts as required by warranties, and to the Field Service Manager to support site activities
• Monitor and document claims in the relevant systems, ensuring accurate tracking and timely updates throughout the resolution process
• Track all warranty-related costs in the appropriate systems, ensuring compliance with established procedures
• Collaborate with Quality Control/Assurance and ensure corrective actions are implemented.

• Degree in Mechanical Engineering, preferably Master’s Degree or Bachelor’s degree
• Strong experience in managing after market processes within the oil and gas industry
• Customer management and coordination with internal functions
• Must be familiar with field operations and technical (onsite) dynamics
• Competences in MS Office package.

A background in pump issue troubleshooting (including pump system interaction) is nice to have