Aftermarket Service Center Coordinator Job at Assessfirst (Grand Prairie)

Job Description

Job Summary: The Service Center Coordinator is responsible for managing the end-to-end process of MRO (Maintenance, Repair & Overhaul) activities under Part 145 regulations for customer units that are Out of Capability List. This role combines customer service and buyer responsibilities, serving as the main point of contact for customers and vendors, coordinating repair activities, and ensuring timely completion and return of repaired parts.

Job Responsibility

Manage the end-to-end process of MRO (Maintenance, Repair & Overhaul) activities under Part 145 regulations for customer units that are Out of Capability List
Serve as the primary liaison between the company and customers regarding repair orders
Receive and process customer inquiries, requests for quotes (RFQs), and purchase orders (POs) related to repairs
Provide regular status updates to customers throughout the repair process
Address and resolve customer issues, concerns, and escalations promptly
Ensure compliance with all company and regulatory (Part 145) requirements
Open, monitor, and close repair orders in the system
Coordinate with internal teams and external vendors to ensure timely progression of repair activities
Track and expedite repairs as necessary to meet contractual turnaround times (TATs)
Maintain accurate records of all repair activities, documentation, and communications
Issue purchase orders (POs) to approved suppliers or subcontractors for repair services
Negotiate terms, pricing, and lead times with vendors as needed
Follow up with vendors to ensure timely completion of repairs and shipments
Review and approve supplier invoices, ensuring accuracy and alignment with agreements
Maintain vendor records, evaluate vendor performance, and escalate issues as appropriate
Coordinate shipment of parts to and from vendors and customers
Validate all new part creation requests, ensuring that the part has the necessary fields completed
Manage handling of incoming and outgoing materials and ensure proper documentation (AWB, COCs, etc.)
Support the supply chain team with any ad hoc logistics or inventory needs.

Requirements

Experience > 3 years
An associate degree or relevant technical certification combined with work experience preferred
2-4 Years Experience in a similar role within MRO, repair station, or related industry
Experience in aviation MRO environment, specifically Part 145 repair activity (preferred)
Familiarity with SAP
Strong communication and organizational skills
Strong communication and teamwork capabilities
Ability to quickly set and achieve ambitious goals
Lean or continuous improvement experience preferred
Customer-service orientation and negotiation skills
Ability to manage multiple priorities and work in a fast-paced environment
Knowledge of supply chain, procurement, and logistics processes
High integrity, professionalism, and reliability
Exceptional character, honesty, integrity and reliability
Well organized, resourceful and efficient
Sets the highest standard of professionalism
Treats everyone with the utmost decency and respect
Strong verbal and written communication skills
Drives culture in a very positive way
This role requires access to ITAR-controlled information. Applicants must be U.S. Persons: U.S. Citizens, U.S. Permanent Residents (Green Card holders), Political Asylees, or Refugees.

Nice to have

Experience in aviation MRO environment, specifically Part 145 repair activity
Lean or continuous improvement experience

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Aftermarket Service Center Coordinator

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