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Aftermarket Program Manager

United States, Nashville · Job Posted April 16, 2026
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Job Description

Oversees multiple interconnected and installed automation projects, requiring a blend of technical expertise, strategic leadership, and service acumen to implement, support, and optimize automated systems across a customer portfolio. Key responsibilities include collaborating with stakeholders to identify automation upgrade opportunities, developing and managing project roadmaps, leading cross-functional teams, and ensuring solutions align with business goals and standards.

Job Responsibility

  • Strategic Planning: Manage a portfolio of automation projects aligned with strategic business goals and customer deployments
  • Lifecycle Management: Support customer needs including point of contact on all ongoing activities in the support realm, including T&M service, contract fulfillment, preventative maintenance deliverables and upgrade prioritization
  • Cross-Functional Collaboration: Work with various departments (IT, engineering, operations, etc.) to understand requirements, ensure alignment, and gather feedback
  • Stakeholder Management: Communicate project status, risks, and outcomes to stakeholders and senior leadership
  • Process Improvement: Analyze existing processes to identify areas for automation and OEE improvement and drive continuous improvement initiatives
  • Technical Oversight: Provide technical direction, develop best practices and standards, and ensure the reliability and scalability of implemented solutions
  • Team Leadership: Lead and mentor project managers and teams, providing guidance, resolving conflicts, and fostering a collaborative culture
  • Risk and Compliance: Manage risks across multiple projects and ensure solutions comply with industry standards and business requirements

Requirements

  • Significant experience in program or project management, specifically in automation and process improvement initiatives
  • Service, support, or aftermarket experience a plus
  • Strong technical background in automation systems and tools (e.g., RPA, scripts, etc.)
  • Experience with project management methodologies (e.g., Agile, Waterfall)
  • Proficiency in data analysis tools (e.g., SQL, Excel)
  • Exceptional leadership, communication (written and verbal), and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Strategic thinking and the ability to manage competing priorities
  • Experience with change management and stakeholder engagement
  • Project management certifications (like PMP) or specific automation/technical certifications can be a plus

Nice to have

  • Service, support, or aftermarket experience a plus
  • Project management certifications (like PMP) or specific automation/technical certifications can be a plus

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