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Aftermarket Parts Coordinator - Industrial

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Energy Systems

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Location:
United States , Waukesha

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Aftermarket Parts Coordinator is responsible for executing special projects in relation to operational efficiency and aftermarket experience. This position will be focused on tactical projects needed to create a best in class aftermarket experience. The position may also be asked to support the parts call center(s) if a need were to arise.

Job Responsibility:

  • Provides accurate and friendly information to the Dealer Network
  • Maintains straightforward project management tracking for aftermarket services
  • Assists in onboarding new customers and training dealers
  • Collects customer feedback to evaluate and improve existing procedures, addressing complex challenges
  • Manages parts orders using moderate to complex SAP transactions
  • Supports communication plans with facilities
  • Administers parts changes and creation under current processes
  • Assists in parts life cycle management with a focus on supply chain
  • Contributes to process, policy, and continuous improvement initiatives
  • Helps create and maintain work instructions and other necessary documents
  • Contributes to key service metrics goals reported to dealer network
  • Keeps business and product knowledge up-to-date through training and continuing education
  • Performs other duties as assigned
  • This job will utilize a variety of sales and product management strategies to drive and unmatched customer lifecycle value resulting in aftermarket sales growth
  • Collaborate with service, operations, supply chain, marketing, pricing and other matrixed groups to drive business flawless business initiatives
  • Develop and implement strategic sales and marketing plans
  • Coordinate with distribution partners to grow market share
  • Manage product development branding project to drive brand equity
  • Develop national sales strategies and engage with key accounts
  • Analyze sales trends and manage P&L to achieve targets
  • Resolve customer issues and ensure satisfaction
  • Expand business into new areas and negotiate product placements
  • Ensure excellent customer service and implement continuous improvement strategies

Requirements:

  • Associate’s degree or equivalent experience in relevant field
  • 3 years related experience in aftermarket or parts management
  • Strong analytical, organizational, and creative thinking skills, along with excellent interpersonal and communication abilities
  • Advanced knowledge of SAP
  • Electrical or mechanical aptitude and ability to read exploded views
  • Windchill familiarity required

Nice to have:

  • 3 years related experience in aftermarket or parts management
  • Excellent Customer Service skills
  • Ability to communicate verbally and in writing in a professional manner
  • Strong order/inventory management skills
  • Strong understanding and knowledge of engine/generator maintenance schedules and requirements
  • Strong knowledge of Microsoft office suite
  • Advanced problem-solving skills
  • Ability to remain calm in high-stress situations
  • Basic leadership competencies
  • Ability to work independently and make decisions in the best interest of the customer and the company
  • Can do attitude with emphasis on teamwork
  • Advanced SAP/order management knowledge
What we offer:
  • Competitive Benefits: Health, Dental, Vision, 401k and many more
  • Free onsite gym open Monday through Saturday for Generac employees
  • We offer product loan (for up to 4 days) and discount programs
  • Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
  • Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time
  • We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days
  • We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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