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The Aftermarket Inside Sales Representative is responsible for supporting customers by responding to inquiries, preparing quotations, processing orders, and delivering a high level of service throughout the aftermarket customer experience. The Aftermarket Inside Sales Representative serves as a key point of contact for parts requests while proactively identifying customer needs, following up on sales opportunities, and uncovering potential opportunities for the Aftermarket Account Managers. This role works closely with customers, internal and external teams to ensure timely, accurate and professional support while contributing to revenue growth, customer satisfaction, and operational excellence.
Job Responsibility
Serve as a primary point of contact for inquiries related to aftermarket parts
Respond to customer and internal requests for quotations, parts identification, pricing, availability, and order status
Prepare and deliver accurate and timely quotations for replacement parts, including Daily and Initial Provisioning spares
Process customer orders and ensure accuracy of order entry and documentation within aftermarket systems
Manage assigned customer inquiries from receipt to completion
Identify opportunities to upsell and cross-sell, including but not limited to parts, training, field service, service contracts, enhanced warranties, and equipment upgrades and retrofits
Qualify customer needs and route strategic sales opportunities to the appropriate Aftermarket Account Manager
Maintain regular communication with suppliers and customers regarding quotation status, lead times, delivery schedules, and order updates
Collaborate with Suppliers, Project teams, Build teams, Supply Chain, Logistics, Aftermarket Account Manager, and other internal or external teams to resolve customer issues and support the development and delivery of quotations
Assist customers in identifying replacement parts and recommending appropriate solutions
Monitor quote backlog and ensure timely follow-up on outstanding opportunities and support quote conversions
Maintain accurate customer, quote, order and relevant activity records within relevant business systems
Escalate customer concerns, urgent requirements, and service issues as appropriate
Support pricing execution and ensure compliance with established policies and approval processes
Participate in lead generation activities, including but not limited to installed base campaigns and customer outreach initiatives
Identify trends in customer purchasing behaviors and communication opportunities and lost sales/drift to leadership and Aftermarket Account Managers
Meet established performance objectives for responsiveness, quote turnaround time, quote conversion, service attachment, or other as applicable
Contribute to continuous improvement initiatives focused on customer experience, sales effectiveness and process efficiency
Maintain a professional, customer-focused approach in all external interactions
Requirements
2+ years working in a Sales or other customer-facing role required
Proficient financial and commercial acumen required
MS Office, Salesforce, Epicor and Windchill proficiency with advanced Excel skills required
Demonstrated oral and written communication skills
Proven ability to handle multiple projects and priorities with urgency
Exhibits a strong action orientation and takes initiative to solve problems
Demonstrated ability to work collaboratively with others, influence decisions, develop relationships, and build an effective team
Nice to have
Experience in the automation or aftermarket parts industry preferred
Ability to read blueprints and engineering drawings
What we offer
Competitive wages
medical benefits starting your first day
paid parental leave
Opportunity to work on customized, 1-of-1 automation projects
A collaborative, engineering-driven environment
Career growth and skill development opportunities
A role where craftsmanship and quality truly matter
Work with cutting edge and innovative technologies