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Aftermarket Inside Sales Representative

United States, Holland Employment contract · Job Posted July 13, 2026
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Job Description

The Aftermarket Inside Sales Representative is responsible for supporting customers by responding to inquiries, preparing quotations, processing orders, and delivering a high level of service throughout the aftermarket customer experience. The Aftermarket Inside Sales Representative serves as a key point of contact for parts requests while proactively identifying customer needs, following up on sales opportunities, and uncovering potential opportunities for the Aftermarket Account Managers. This role works closely with customers, internal and external teams to ensure timely, accurate and professional support while contributing to revenue growth, customer satisfaction, and operational excellence.

Job Responsibility

  • Serve as a primary point of contact for inquiries related to aftermarket parts
  • Respond to customer and internal requests for quotations, parts identification, pricing, availability, and order status
  • Prepare and deliver accurate and timely quotations for replacement parts, including Daily and Initial Provisioning spares
  • Process customer orders and ensure accuracy of order entry and documentation within aftermarket systems
  • Manage assigned customer inquiries from receipt to completion
  • Identify opportunities to upsell and cross-sell, including but not limited to parts, training, field service, service contracts, enhanced warranties, and equipment upgrades and retrofits
  • Qualify customer needs and route strategic sales opportunities to the appropriate Aftermarket Account Manager
  • Maintain regular communication with suppliers and customers regarding quotation status, lead times, delivery schedules, and order updates
  • Collaborate with Suppliers, Project teams, Build teams, Supply Chain, Logistics, Aftermarket Account Manager, and other internal or external teams to resolve customer issues and support the development and delivery of quotations
  • Assist customers in identifying replacement parts and recommending appropriate solutions
  • Monitor quote backlog and ensure timely follow-up on outstanding opportunities and support quote conversions
  • Maintain accurate customer, quote, order and relevant activity records within relevant business systems
  • Escalate customer concerns, urgent requirements, and service issues as appropriate
  • Support pricing execution and ensure compliance with established policies and approval processes
  • Participate in lead generation activities, including but not limited to installed base campaigns and customer outreach initiatives
  • Identify trends in customer purchasing behaviors and communication opportunities and lost sales/drift to leadership and Aftermarket Account Managers
  • Meet established performance objectives for responsiveness, quote turnaround time, quote conversion, service attachment, or other as applicable
  • Contribute to continuous improvement initiatives focused on customer experience, sales effectiveness and process efficiency
  • Maintain a professional, customer-focused approach in all external interactions

Requirements

  • 2+ years working in a Sales or other customer-facing role required
  • Proficient financial and commercial acumen required
  • MS Office, Salesforce, Epicor and Windchill proficiency with advanced Excel skills required
  • Demonstrated oral and written communication skills
  • Proven ability to handle multiple projects and priorities with urgency
  • Exhibits a strong action orientation and takes initiative to solve problems
  • Demonstrated ability to work collaboratively with others, influence decisions, develop relationships, and build an effective team

Nice to have

  • Experience in the automation or aftermarket parts industry preferred
  • Ability to read blueprints and engineering drawings

What we offer

  • Competitive wages
  • medical benefits starting your first day
  • paid parental leave
  • Opportunity to work on customized, 1-of-1 automation projects
  • A collaborative, engineering-driven environment
  • Career growth and skill development opportunities
  • A role where craftsmanship and quality truly matter
  • Work with cutting edge and innovative technologies

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